Customer Journey stories
Provenir & Trustfull team up for global risk decisioning enhancement
Trustfull has partnered with Provenir, broadening access to data sources via the Provenir Data Marketplace to enhance the efficiency of global risk decisions.
Medallia links with PwC UK to uplift customer experience across Britain
Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.
Club Med enhances global operations with implementation of NICE CXone
Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.
NICE tops Ventana Research's 2023 Buyers Guide for Contact Centres
NICE ranks first in Ventana Research's 2023 Buyers Guide for Contact Centres, lauded for its superior product experience.
Yahoo partners with LiveRamp to boost advertising reach and interoperability
Yahoo is expanding its partnership with data collaboration platform LiveRamp to enhance advertising reach and interoperability.
Why open banking is leading the way in payment authorisation rates
By incorporating open banking with a customer-centric approach, the payment landscape is rapidly transforming, forcing businesses to adapt or get left behind.
Bazaarvoice acquires AI driven marketing platform Affable.ai
Bazaarvoice acquires Affable.ai, an AI-driven influencer marketing platform, expanding its capacity for social commerce integration.
Survey says 75% of retail leaders to boost post-purchase experience
As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.
Defining effective service level indicators and objectives
The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.
Vudoo partners with UTS to develop an AI recommendation engine
The project aims to understand better how customers interact with videos and develop strategies to unlock the value of data in Google's BigQuery data warehouse.
The power behind personalised customer journeys
Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.
How unified observability transforms user experiences and business performance
Unified observability is not merely a technological buzzword; it is a paradigm shift that organizations must embrace to stay ahead in the race.
Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach
The journey to enhancing the customer experience for CSPs is an intricate undertaking that requires careful attention at every touchpoint.
Verint introduces its enterprise experience management solution
Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.
Adobe unveils innovations across Adobe Experience Cloud
Adobe announces the availability of Adobe Product Analytics for enterprise customers and significant enhancements to several other Adobe products.
Manhattan, Google, Zebra benchmark unified commerce retail
Analysis of real purchases and returns across digital and physical journeys finds unified commerce leaders outperform competitors by as much as 6X in revenues.
Espria and Five9 to provide cloud contact centre solutions
The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.
Retailers must change how they manage customer experience or risk getting left on the shelf
Online retail isn’t just about marketing products effectively. Customer experience is just as crucial to success.
NICE named a leader in Quadrant Knowledge’s 2022 CJA report
NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.
Optimizely and Orchard partner to scale marketing experimentation
Optimizely has announced a partnership with Orchard to help marketers and organisations scale experimentation through a mix of strategy and platform.
The proof is in the pudding: How to navigate to CX excellence
Investing in analytics and integrating technology strategically are key to improving the customer experience, says Freshwork's research.
Exclusive: How Accenture is changing the customer experience game
Creating highly personalised real-world customer experiences using API, NFC, and spatial technology is taking traditional experiences to the next level.
Scope Australia selects NICE CXone platform to streamline operations
One of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations.
SC Ventures launches fintech startup for retail banking
SC Ventures has launched fintech startup Appro to simplify the retail banking user journey, reducing application process times from hours to minutes.