Customer Loyalty stories
Five metrics every successful professional services firm uses to remain profitable
Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.
How Innovative Loyalty Programs Boost Customer Retention
Retail subscriptions have proven to be key in fostering enduring brand loyalty and customer retention, responding to changing consumer behaviours and economic shifts.
BMO partners with Dynatrace to upscale digital banking capabilities
BMO joins forces with tech firm Dynatrace to bolster their digital banking facilities, leading to efficient problem-solving and enhanced customer experiences.
Over 40% of UK to shop for Valentine's Day gifts, finds Airtime Rewards
This Valentine's Day approaches, 42% of UK consumers will buy gifts, 38% will celebrate, and 52% will send cards, indicating potential opportunities for retailers amidst scepticism of the occasion, reveals Airtime Rewards survey.
Enhancing eCommerce customer loyalty: The power of personalised journeys and automation
Harnessing the power of personalised customer journeys and marketing automation, eCommerce ventures focus on customer retention and growth, with platforms like Oncord leading the charge.
Vonage to boost Southern Cross Credit Union's customer support
Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.
$74 billion loss risk for firms from poor customer service
Australian businesses face an annual financial risk of AU$74bn due to poor customer service, reveals Qualtrics' study.
Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push
Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.
Airtime Rewards & O2 launch exclusive cashback campaign in February
Airtime Rewards and O2 give an economic boost through an exclusive cashback initiative in February, allowing O2 customers to offset phone bills with purchases from over 180 retail partners.
Revolutionising the Future of Loyalty: Insights from Industry Leaders
Industry heavyweights shed light on the future of brand loyalty, stressing the importance of technological innovation, personalisation and ethical engagement.
Brits prefer pest infestation over poor customer service, study reveals
Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.
Australian privacy concerns rise over Generative AI, Cisco study shows
Cisco's latest Data Privacy Benchmark Study reveals growing concerns about AI privacy risks, with 27% of organisations banning GenAI applications, and trust issues hampering AI development.
UK businesses set for growth in 2024, according to report
UK businesses are projected to see significant growth in 2024, amidst the post-pandemic landscape, suggests Square's Future of Commerce report.
Loyalty programs and innovation, experts reveal all
As technology advances and consumer behaviours evolve, loyalty programs require new-age strategies, explain Australian Loyalty Association (ALA) experts and emerging talent in all-inclusive interviews.
High street revival: Pop-up stores surge as shopping habits shift
UK's high street experiences an unexpected bounce back as experiential stores and pop-up shops gain momentum, with net store closures at their lowest since 2017.
Dynatrace appoints Laura Heisman as new Chief Marketing Officer
Unified observability and security pioneer, Dynatrace, appoints Laura Heisman, seasoned marketing executive and advocate for women in tech, as their new Chief Marketing Officer.
Eagle Eye launches EagleAI for grocery, retail personalisation
Eagle Eye debuts data science solution EagleAI, promising bespoke promotions and heightened customer loyalty for global retailers and grocers via AI-powered personalisation.
Optimizely leaders predict AI surge & focus on customer loyalty in 2024
Optimizely chiefs expect AI uprising and increased customer loyalty focus in 2024. .
Egress experts predict wave of AI weaponisation in cyber threats for 2024
Egress forecasts AI-powered cyber threats to soar in 2024, with cybercriminals exploiting artificial intelligence.
Barracuda Networks launches global partner success programme
Barracuda Networks debuts its Barracuda Partner Success Programme, designed to foster growth and optimise sales strategies globally.
American Express extends partnership with HICAPS for easier health payments
American Express has broadened its affiliation with Australia's health claim solution HICAPS, enabling smoother healthcare transactions.
The future of omnichannel: Your success blueprint in a digital world
Customer loyalty is absolutely the most important thing. But it is a byproduct of the people that work for you.
ShipStation & ChannelEngine partnership aims to enhance global ecommerce experiences
ShipStation and ChannelEngine's new partnership targets enhancing global ecommerce, easing merchants' shipping logistics and marketplace integration.
'Commvault unveils AI-enhanced data protection platform 'Commvault Cloud''
Commvault has launched its new platform, Commvault Cloud, offering enhanced cyber resilience and data protection solutions for hybrid cloud organisations.