ChannelLife UK - Industry insider news for technology resellers

Customer Loyalty stories - Page 5

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Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push
Wed, 7th Feb 2024
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cx
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martech
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cartech
Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.
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Airtime Rewards & O2 launch exclusive cashback campaign in February
Tue, 6th Feb 2024
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cx
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martech
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inflation
Airtime Rewards and O2 give an economic boost through an exclusive cashback initiative in February, allowing O2 customers to offset phone bills with purchases from over 180 retail partners.
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Revolutionising the Future of Loyalty: Insights from Industry Leaders
Mon, 5th Feb 2024
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data analytics
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cx
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martech
Industry heavyweights shed light on the future of brand loyalty, stressing the importance of technological innovation, personalisation and ethical engagement.
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Brits prefer pest infestation over poor customer service, study reveals
Wed, 31st Jan 2024
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uc
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cx
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martech
Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.
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Australian privacy concerns rise over Generative AI, Cisco study shows
Wed, 31st Jan 2024
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cx
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martech
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genai
Cisco's latest Data Privacy Benchmark Study reveals growing concerns about AI privacy risks, with 27% of organisations banning GenAI applications, and trust issues hampering AI development.
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UK businesses set for growth in 2024, according to report
Wed, 31st Jan 2024
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cx
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martech
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supply chain & logistics
UK businesses are projected to see significant growth in 2024, amidst the post-pandemic landscape, suggests Square's Future of Commerce report.
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Loyalty programs and innovation, experts reveal all
Wed, 31st Jan 2024
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cx
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martech
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commerce systems
As technology advances and consumer behaviours evolve, loyalty programs require new-age strategies, explain Australian Loyalty Association (ALA) experts and emerging talent in all-inclusive interviews.
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High street revival: Pop-up stores surge as shopping habits shift
Mon, 22nd Jan 2024
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cx
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martech
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online shopping
UK's high street experiences an unexpected bounce back as experiential stores and pop-up shops gain momentum, with net store closures at their lowest since 2017.
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Dynatrace appoints Laura Heisman as new Chief Marketing Officer
Mon, 22nd Jan 2024
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virtualisation
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digital transformation
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cx
Unified observability and security pioneer, Dynatrace, appoints Laura Heisman, seasoned marketing executive and advocate for women in tech, as their new Chief Marketing Officer.
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Eagle Eye launches EagleAI for grocery, retail personalisation
Mon, 15th Jan 2024
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data analytics
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public cloud
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cx
Eagle Eye debuts data science solution EagleAI, promising bespoke promotions and heightened customer loyalty for global retailers and grocers via AI-powered personalisation.
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Optimizely leaders predict AI surge & focus on customer loyalty in 2024
Wed, 27th Dec 2023
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cx
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martech
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ai
Optimizely chiefs expect AI uprising and increased customer loyalty focus in 2024. .
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Egress experts predict wave of AI weaponisation in cyber threats for 2024
Wed, 27th Dec 2023
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uc
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cx
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phishing
Egress forecasts AI-powered cyber threats to soar in 2024, with cybercriminals exploiting artificial intelligence.
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Barracuda Networks launches global partner success programme
Wed, 6th Dec 2023
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firewalls
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cx
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martech
Barracuda Networks debuts its Barracuda Partner Success Programme, designed to foster growth and optimise sales strategies globally.
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American Express extends partnership with HICAPS for easier health payments
Thu, 30th Nov 2023
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cx
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martech
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healthtech
American Express has broadened its affiliation with Australia's health claim solution HICAPS, enabling smoother healthcare transactions.
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The future of omnichannel: Your success blueprint in a digital world
Thu, 16th Nov 2023
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cx
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martech
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omnichannel
Customer loyalty is absolutely the most important thing. But it is a byproduct of the people that work for you.
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ShipStation & ChannelEngine partnership aims to enhance global ecommerce experiences
Mon, 13th Nov 2023
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cx
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martech
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supply chain & logistics
ShipStation and ChannelEngine's new partnership targets enhancing global ecommerce, easing merchants' shipping logistics and marketplace integration.
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'Commvault unveils AI-enhanced data protection platform 'Commvault Cloud''
Thu, 9th Nov 2023
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data protection
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ransomware
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public cloud
Commvault has launched its new platform, Commvault Cloud, offering enhanced cyber resilience and data protection solutions for hybrid cloud organisations.
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Me&u launches marketing platform in partnership with Eagle Eye
Wed, 8th Nov 2023
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cx
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martech
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partner programmes
As an omnichannel loyalty, promotions, and subscription tool, me&u Engage influences customer behaviour along their purchasing journey.
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KnowBe4 appoints Cindy Zhou as Chief Marketing Officer
Wed, 8th Nov 2023
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ransomware
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cx
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martech
KnowBe4 has named Cindy Zhou as its Chief Marketing Officer, entrusting her with spearheading the firm's global marketing, PR, and sales strategies.
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Antavo launches academy to foster customer loyalty & enhance skills
Fri, 3rd Nov 2023
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cx
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martech
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partner programmes
Antavo, the loyalty cloud platform, has launched the Antavo Academy, a training scheme that offers hands-on tutoring and certification.