Customer Loyalty stories - Page 1

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

Sitecore has announced it has surpassed USD $500 million in annual recurring revenue for fiscal year 2024, driven by strong demand for its digital experience platform.

eCommerce brands are urged to rethink their reliance on Black Friday and Cyber Monday, adopting a year-round strategy to foster customer loyalty and sustainable growth.

As Cyber Weekend approaches, Australian retailers face increased pressure to enhance delivery services amid subdued spending and rising consumer expectations.

SHOPLINE has launched its B2B Commerce Solution, aiming to transform the buying experience for brands with enhanced digital capabilities and customer support.

Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.

Customer experience drives sustainable financial growth, risking AUD $87 billion if ignored. Digital banks leverage automation for seamless service.

Sendcloud appoints Amelia Scott as CRO to drive growth across Europe. With deep B2B SaaS sales experience, Scott aims to enhance sales efficiency and customer satisfaction.

Australian brands, including July and Hey Bud, are experiencing remarkable growth by adopting Attentive’s mobile marketing, leading to a 125% revenue rise.

As customers demand instant gratification, brands must future-proof loyalty programmes with real-time strategies, like Woolworths' 2022 pivot to immediacy.

As cost-of-living pressures rise, Australian shoppers are more selective and returns-savvy, making flexible return policies key to retail success, says a new study.

One Nexus Group launches One Nexus DRIVE, aimed at improving dealership services and customer loyalty with its dual SaaS and Operations segments.

Worldpay's Payments Performance Report reveals that adapting to Australian payment preferences can enhance customer loyalty and drive business growth.

Heights Telecom and BeFibre partner to introduce Wi-Fi 6 routers for UK customers, targeting a shift to Wi-Fi 7 by mid-2025, enhancing broadband services.

Mobile banking apps dominate in Australia with 75% of users utilising them last month. However, only 63% find their bank's mobile features adequate, says Forrester.

Salesforce launches Salesforce Foundations, a major upgrade integrating Sales, Service, Marketing, Commerce, and Data Cloud features at no added cost, enhancing user experience.

Complaints about fraud and scams hit a six-year high, with more than half involving bank transfers, as cybercriminals target mobile devices, says FOS.

Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.

Global shopping app installs surged 61% YoY in H1 2024, far exceeding other verticals. Key drivers include retail media networks and mobile wallets, says Adjust.

Trojan Electronics teams up with Kids2 to launch their brands on Tesco’s revamped online marketplace, boosting e-commerce efficiency and expanding reach.