Customer Satisfaction stories

Amazon Web Services (AWS) reveals new capabilities for its Supply Chain service, aiming to optimise customers' supply chain processes.

CommBank and More strengthen strategic partnership by introducing unique, industry-first services, making banking and telecommunications more cohesive.

Mystifly announces its partnership with Google Cloud, aiming to stimulate growth and innovation in the travel technology sector.

73% of online shoppers expect two-day delivery, underlines new ChannelAdvisor survey on global consumer trends.

ServiceNow and Amazon Web Services (AWS) have announced a five-year strategic collaboration offering AI-powered business applications.

Over half of surveyed businesses haven't adopted AI in their operations, despite recognising its benefits, says Valcon.

Diversifying across multiple channels not only provides a competitive advantage but also helps brands hedge against potential downturns.

Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.

Automated B2B payment specialist, ezyCollect, has introduced a Direct Debit Authorisation feature to streamline client onboarding and ensure timely payments.

ShipStation and ChannelEngine's new partnership targets enhancing global ecommerce, easing merchants' shipping logistics and marketplace integration.

NTT DATA UK&I and eir are set to transform customer experience in the telecommunication sector via a strategic AI partnership.

LogicMonitor unveils AI tool Co-Pilot, designed to streamline IT operations, foster innovation and improve user experience.

BP partners with RELEX Solutions for an AI-driven platform to optimise supply chain across its 300 UK retail stores.

Rubrik introduces AI assistant, Ruby, aiming to bolster cyber threat detection and recovery by using advanced AI and automation.

The future of AI and ML will be shaped by Agile software development, says Damian Winczewski, Head of Agile at STX Next.

John Lewis reports a 30% sales boost attributed to the use of the AI-powered virtual try-on software by Zyler.

Manolo Blahnik partners with Oracle NetSuite to boost supply chain efficiency and visibility across global operations.

Oracle revolutionizes field service sector with acquisition of Next Technik, enhancing efficiencies and customer satisfaction for NetSuite users.

The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.

Searchspring, a frontrunner in on-site search and ecommerce personalisation, has acquired AI product-bundling platform Increasingly.

Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.

As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.

The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.

Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.