Customer Satisfaction stories
AI & unified platforms shape the future of self-service
Today
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ai
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agentic ai
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amazon
B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.
NICE & ServiceNow partner on AI to unify customer service
Today
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crm
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digital transformation
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cx
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
AppSignal secures $22 million to drive US & EU growth
Yesterday
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apm
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software development
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software engineering
AppSignal raises $22 million in Series A to accelerate growth in the US and Europe, appointing Brandon Swalve as new CEO and opening a US office.
Human customer service drives loyalty & up to GBP £100 spend
3 days ago
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cx
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martech
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ai
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.
Agentic AI helps firms boost CX satisfaction & cut costs per case
Last week
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cx
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martech
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cdp
Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.
GoTo Connect AI Receptionist helps firms cut costs & grow
Last week
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uc
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cx
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martech
The GoTo Connect AI Receptionist helps businesses cut costs and boost revenues by ensuring every call is answered, saving time and improving customer satisfaction.
Calabrio boosts contact centres with over 70 new AI features
Last week
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data analytics
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cx
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martech
Calabrio unveils 70+ new AI-driven features in Calabrio ONE, boosting efficiency and customer service in contact centres, available within six months.
Gartner names Apromore a leader in 2025 process mining report
Last month
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data analytics
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ai
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bi
Melbourne's Apromore leads Gartner's 2025 Magic Quadrant for Process Mining Platforms, ranked among the top three global vendors for the third year running.
Tariff uncertainty doesn’t have to stall your international sales
Last month
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supply chain & logistics
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ecommerce
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global expansion
Australian retailers urged to future-proof supply chains and embrace tech as US tariffs create uncertainty, with 66% prioritising global expansion despite rising costs.
Ardoq names Brian Zeman Chief Revenue Officer for growth
Last month
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saas
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gaming
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digital transformation
Ardoq appoints Brian Zeman as Chief Revenue Officer to drive global growth, focusing on expansion in the Americas and enhancing enterprise architecture solutions.
HiQi & Ecommpay boost app payments in Portugal & Spain
Last month
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fintech
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payment technologies
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mastercard
HiQi partners with Ecommpay to enhance app payments in Portugal and Spain, enabling faster, compliant top-ups with diverse payment options.
Exclusive: DBS bets on AI to scale customer-centric banking
Last month
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data analytics
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digital transformation
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fintech
DBS Bank is leveraging generative AI to enhance customer-centric banking, aiming to unlock over SGD $1 billion in value by 2024 as it embraces digital transformation.
Ketan Tailor appointed as Barracuda's Chief Customer Officer
Last month
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firewalls
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data protection
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network security
Barracuda has appointed Ketan Tailor as Chief Customer Officer, tasked with enhancing customer experience amidst the firm's rapid cybersecurity growth.
ANZ firms prioritise AI but face talent & data issues
Last month
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cx
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martech
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partner programmes
Australian and New Zealand organisations are surpassing global counterparts in generative AI investments, yet face rising staffing costs and data challenges.
Personalshop enhances operations with Ultimo software
Last month
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data analytics
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e-learning
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customer satisfaction
Personalshop has adopted Ultimo enterprise asset management software at its logistics centre in Polling, Austria, enhancing operational efficiency and planning.
Ping Identity revitalises partner programme for growth
Last month
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digital transformation
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cx
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martech
Ping Identity has unveiled its revamped Nexus Partner Program, introducing new opportunities and pathways aimed at enhancing partner success and customer satisfaction.
SentinelOne launches Global PartnerOne Program for growth
Last month
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data analytics
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cloud security
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advanced persistent threat protection
SentinelOne has launched its Global PartnerOne Program, designed to enhance partner growth and adaptability within cybersecurity markets.
Genesys Cloud AI drives a rise in annual revenue in 2025
Last month
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uc
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digital transformation
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cx
Genesys has reported that its Genesys Cloud AI drove over 10% of new business in fiscal year 2025, with annual recurring revenue reaching USD $1.9 billion.
AI hallucinations challenge customer experience strategy
Last month
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cx
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martech
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genai
Coveo's latest CX Relevance Report reveals that 49% of customers experience AI hallucinations, prompting scepticism and a demand for better digital experiences.
Empowered contact centre agents crucial for driving CX success
Last month
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uc
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cx
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martech
As customer expectations rise, NICE's Rod Lester emphasises the critical role of agent empowerment in contact centres, driven by AI tools for enhanced service.