Customer Satisfaction stories
AWS reveals enhanced features for supply chain service
Amazon Web Services (AWS) reveals new capabilities for its Supply Chain service, aiming to optimise customers' supply chain processes.
CommBank & More enhance strategic partnership with groundbreaking services
CommBank and More strengthen strategic partnership by introducing unique, industry-first services, making banking and telecommunications more cohesive.
Mystifly partners with Google Cloud to revolutionise travel technology sector
Mystifly announces its partnership with Google Cloud, aiming to stimulate growth and innovation in the travel technology sector.
Majority of online consumers prioritise quick delivery, survey reveals
73% of online shoppers expect two-day delivery, underlines new ChannelAdvisor survey on global consumer trends.
ServiceNow & Amazon Web Services announce five-year strategic collaboration
ServiceNow and Amazon Web Services (AWS) have announced a five-year strategic collaboration offering AI-powered business applications.
Half of firms yet to adopt AI for business, reveals Valcon's study
Over half of surveyed businesses haven't adopted AI in their operations, despite recognising its benefits, says Valcon.
Tough times? Aussie brands need a multi-channel strategy
Diversifying across multiple channels not only provides a competitive advantage but also helps brands hedge against potential downturns.
Medallia links with PwC UK to uplift customer experience across Britain
Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.
EzyCollect unveils direct debit feature for seamless B2B payments
Automated B2B payment specialist, ezyCollect, has introduced a Direct Debit Authorisation feature to streamline client onboarding and ensure timely payments.
ShipStation & ChannelEngine partnership aims to enhance global ecommerce experiences
ShipStation and ChannelEngine's new partnership targets enhancing global ecommerce, easing merchants' shipping logistics and marketplace integration.
NTT DATA UK&I & eir partner to improve customer service with AI
NTT DATA UK&I and eir are set to transform customer experience in the telecommunication sector via a strategic AI partnership.
LogicMonitor launches AI tool Co-Pilot to enhance IT operations efficiency
LogicMonitor unveils AI tool Co-Pilot, designed to streamline IT operations, foster innovation and improve user experience.
BP invests in AI forecasting to enhance CX, reduce waste
BP partners with RELEX Solutions for an AI-driven platform to optimise supply chain across its 300 UK retail stores.
Rubrik launches AI companion 'Ruby' to enhance cyber detection and recovery
Rubrik introduces AI assistant, Ruby, aiming to bolster cyber threat detection and recovery by using advanced AI and automation.
Agile software development pivotal to future AI and ML growth, says expert
The future of AI and ML will be shaped by Agile software development, says Damian Winczewski, Head of Agile at STX Next.
John Lewis sees 30% sales increase through Zyler's virtual try-on software
John Lewis reports a 30% sales boost attributed to the use of the AI-powered virtual try-on software by Zyler.
Manolo Blahnik taps Oracle NetSuite for supply chain management upgrade
Manolo Blahnik partners with Oracle NetSuite to boost supply chain efficiency and visibility across global operations.
Oracle acquires Next Technik for Field Service Management solutions
Oracle revolutionizes field service sector with acquisition of Next Technik, enhancing efficiencies and customer satisfaction for NetSuite users.
Voice analytics market projected to reach USD 9.33 billion by 2030
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
Searchspring acquires AI product-bundling platform Increasingly
Searchspring, a frontrunner in on-site search and ecommerce personalisation, has acquired AI product-bundling platform Increasingly.
Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX
Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.
Survey says 75% of retail leaders to boost post-purchase experience
As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.
Defining effective service level indicators and objectives
The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.
Deciphering the impact of reviews on small businesses in the digital age
Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.