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Ultra-fast delivery promises linked to more UK delays
Customer Experience

Ultra-fast delivery promises linked to more UK delays

Locus data shows ultra-fast delivery promises are driving UK delays higher, while most shoppers say they would prefer dependable two-to-four-day windows.

By Sofiah Nichole Salivio • 3 min read • Last month

Global Stories

Customer Satisfaction stories

Asendia & SingPost forge cross-border eCommerce tie-up
Commerce Systems

Asendia & SingPost forge cross-border eCommerce tie-up

Asendia and SingPost team up on cross-border eCommerce logistics as new customs rules spur demand for faster deliveries and returns handling.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
Buy reviews searches surge 1,325% as trust worries grow
Customer Experience

Buy reviews searches surge 1,325% as trust worries grow

Buy reviews searches jump 1,325% as Mary Tamvakologos warns shoppers that bought followers and fake praise can distort eCommerce trust.

By Joseph Gabriel Lagonsin • 5 min read • 5 days ago
'Self-learning' AI big boon for Qualtrics' CX
Unified Communications

'Self-learning' AI big boon for Qualtrics' CX

Qualtrics says AI is helping businesses cut churn, boost revenue and uncover richer customer feedback by analysing calls and surveys.

By David Shilovsky • 5 min read • Last week
Backbase named Forrester leader & customer favourite
Software-as-a-Service

Backbase named Forrester leader & customer favourite

Backbase wins Forrester Leader status and customer favourite as its AI-native Banking OS gains traction with more than 120 banks worldwide.

By Shannon Williams • 4 min read • Last week
Crescendo expands into UK & Europe after rapid growth
Unified Communications

Crescendo expands into UK & Europe after rapid growth

Crescendo targets Britain and Europe with AI customer service push after topping USD $100 million in annual recurring revenue.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Cognizant & Google Cloud launch AI retail contact centre
Unified Communications

Cognizant & Google Cloud launch AI retail contact centre

Cognizant and Google Cloud have unveiled an AI-powered retail contact centre, with early trials claiming up to 85% query containment and faster service.

By Sean Mitchell • 4 min read • Last month
Amplitude launches AI assistant for in-product support
Digital Transformation

Amplitude launches AI assistant for in-product support

Amplitude adds an AI assistant inside apps to guide users through tasks, cut support tickets and tie help requests to product behaviour.

By Catherine Knowles • 4 min read • Last month
Parloa study finds big firms make customer contact hard
Unified Communications

Parloa study finds big firms make customer contact hard

Parloa study finds many global firms bury support details, while most chatbots fail to solve issues and phone menus remain frustrating.

By Shannon Williams • 4 min read • Last month
Erste Group deploys FICO optimisation for retail lending
Data Analytics

Erste Group deploys FICO optimisation for retail lending

Erste Group expands AI-driven lending model across eight markets, cutting manual pricing exceptions and lifting profit in small-business loans.

By Mark Tarre • 3 min read • Last month
Agoyu wins patent for AI moving quotes app in Puerto Rico
Customer Experience

Agoyu wins patent for AI moving quotes app in Puerto Rico

Agoyu secures patent for AI-powered moving app that scans video inventories, matches licensed movers and returns quotes in minutes.

By Mark Tarre • 3 min read • Last month
5 eCommerce trends set to define 2026
Digital Transformation

5 eCommerce trends set to define 2026

Ecommerce in 2026: AI shoppers, social sales and returns pressure push retailers to rethink data, compliance and cross-border growth.

By Bobby Joseph • 7 min read • Last month
Arctic Wolf wins Gartner Customers' Choice for MDR
Cloud Security

Arctic Wolf wins Gartner Customers' Choice for MDR

Arctic Wolf earns a strong 2026 Gartner Peer Insights showing for managed detection and response, backed by 241 reviews and a 99% recommendation rate.

By Shannon Williams • 3 min read • Last month
KnowBe4 tops G2 as award haul boosts cyber profile
Phishing

KnowBe4 tops G2 as award haul boosts cyber profile

KnowBe4 wins top G2 rankings and multiple awards as chief executive officer Bryan Palma hails growth in cyber, workplace and brand appeal.

By Sean Mitchell • 3 min read • Last month

Stories from Other Regions

Customer Satisfaction stories

AskNicely launches Reputation Manager for service chains
Data Analytics

AskNicely launches Reputation Manager for service chains

AskNicely adds Reputation Manager to its customer experience software, helping multi-site service chains blend surveys, reviews and listings data.

By Kaleah Salmon • 4 min read • Last week
Retail tops Australia’s customer service contacts
Unified Communications

Retail tops Australia’s customer service contacts

Youi survey finds retail leads customer service complaints as Australians prize human help, with poor experiences costing time, wellbeing and loyalty.

By Kaleah Salmon • 4 min read • Last week
ServiceNow study flags empathy gap in customer service
Digital Transformation

ServiceNow study flags empathy gap in customer service

ServiceNow research finds customers want faster, more empathetic support, but fragmented systems and mismatched AI priorities are frustrating service teams.

By Sofiah Nichole Salivio • 4 min read • Last month