Customer Satisfaction stories - Page 2
Snowdon Timber boosts efficiency with Linnworks automation upgrade
Last month
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digital transformation
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rpa
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amazon
Snowdon Timber has boosted efficiency by automating ecommerce with Linnworks, processing over 200 daily orders while cutting operational costs.
RingCentral debuts customer journey analytics for Australian users
Last month
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uc
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cx
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martech
RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.
BeyondTrust honours 2024 Australian partners for excellence & growth
Last month
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digital transformation
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cybersecurity
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nps
BeyondTrust has honoured its 2024 Australian partners, with CyberCX named Partner of the Year and 3Columns awarded Growth Partner of the Year.
Travelopedia boosts global growth with new Ecommpay platform
Last month
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fintech
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cx
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martech
Travelopedia partners with Ecommpay to enhance global growth through faster, flexible payment solutions, boosting sales and customer satisfaction worldwide.
Half of UK online shoppers shun retailers with slow refunds
Fri, 30th May 2025
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supply chain
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ecommerce
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customer service
Over half of UK online shoppers would avoid retailers slow to refund returns, expecting refunds within 2-3 days, survey finds.
MTF receives high commendation for trust in car loan awards
Fri, 30th May 2025
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customer service
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transparency
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nps
MTF has been Highly Commended in the 2025 Reader's Digest Most Trusted Brands Awards for car loans, highlighting its trusted service in New Zealand.
Seventy-four percent of asset tracking projects deliver ROI
Thu, 29th May 2025
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digital transformation
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iot
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cloud services
Research reveals 74% of asset tracking projects deliver expected ROI, with vendor support and system integration key for user satisfaction in various sectors.
Keep them coming back: How to reduce SaaS churn rates
Wed, 28th May 2025
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saas
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crm
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digital transformation
The global SaaS market is set to reach USD $299 billion this year, driving fierce competition and making customer retention key to reducing churn rates.
Smart billing app delivers up to USD $4 million in savings
Mon, 26th May 2025
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utilities
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celonis
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customer satisfaction
The Celonis Utilities Smart Billing app helps utilities save up to USD $4 million by optimising billing cycles, reducing errors, and boosting cash flow efficiency.
Does anyone know what a CDP is anymore?
Mon, 26th May 2025
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crm
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encryption
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cx
CDPs, once confused with CRMs, now power data-driven customer experiences across enterprises, adapting to AI, privacy, and complex tech ecosystems.
Customer Science upgrades CX Integrator with AI & automation
Mon, 26th May 2025
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data analytics
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cx
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martech
Customer Science upgrades its CX Integrator with AI and automation, offering Aussie businesses a cost-effective, tailored approach to improving customer experience.
BillingPlatform Named Leader in Agile Billing by MGI
Fri, 23rd May 2025
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cx
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martech
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commerce systems
BillingPlatform tops MGI Research’s Agile Billing report, rated highest among 50 vendors for its enterprise-grade, agile billing solutions.
Vitality partners with FICO to offer personalised digital care
Thu, 22nd May 2025
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digital transformation
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martech
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personalisation
Vitality and FICO have teamed up to launch the Vitality Care Hub, delivering personalised digital healthcare journeys to one million members, boosting efficiency and care quality.
Why New Zealand financial services providers must modernise their operations in FY2026
Thu, 22nd May 2025
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cx
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martech
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modernisation
New Zealand financial firms must modernise outdated systems in FY2026 to meet rising customer demands and avoid losing market share.
Pay-i raises $4.9m to measure real-time GenAI returns
Thu, 22nd May 2025
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saas
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devops
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apm
Pay-i secures USD $4.9 million to launch a platform measuring real-time business returns on generative AI investments for enterprises globally.
How South Africa is unlocking better customer experience for UK businesses
Wed, 21st May 2025
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digital transformation
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cx
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martech
South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.
Nationwide wins Best Use of Customer Insight award
Tue, 20th May 2025
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data analytics
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digital transformation
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cx
Nationwide wins Best Use of Customer Insight at the Institute of Customer Service Awards 2025 for its work with Medallia and Kantar improving member experience.
Consumer frustration, poor digital experiences on the rise
Tue, 20th May 2025
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cx
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martech
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digital engagement
91% of consumers faced frustrating digital issues last year, leading to revenue loss and loyalty decline, says Conviva's 2025 report.
Logicalis Australia appoints Peter Cardassis as Technical lead
Mon, 19th May 2025
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devops
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digital transformation
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partner programmes
Logicalis Australia appoints Peter Cardassis as Technical Services Director, aiming to enhance technical services and strengthen key partnerships from May 2025.
TCS ranked 45th most valuable brand globally, valued at USD $57.3bn
Fri, 16th May 2025
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digital transformation
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ai
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cleantech
Tata Consultancy Services climbs to 45th in Kantar BrandZ 2025 report, hitting a brand value of USD $57.3bn with 28% annual growth.