Customer Satisfaction stories - Page 1
NiCE honours EMEA & APAC firms for AI-driven CX excellence
Yesterday
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uc
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digital transformation
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cx
NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.
TeamViewer launches AI-powered tools to boost IT support speed
2 days ago
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digital transformation
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ai
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ar, vr & metaverse
TeamViewer unveils AI-powered TeamViewer Intelligence to speed up IT support via real-time automation and enhanced session insights for global users.
AI maturity in product data management boosts revenue & trust
3 days ago
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martech
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commerce systems
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partner programmes
A study shows 97% of firms have moved beyond AI pilots in product data management, boosting revenue and increasing customer trust in digital commerce.
Shopmonkey adds Affirm pay-over-time for Canadian auto repairs
Last week
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fintech
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cx
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martech
Shopmonkey partners with Affirm to offer Canadian auto repair customers flexible pay-over-time plans with rates as low as 0% APR, boosting affordability.
Exclusive: Chris Donato on Zendesk’s AI shift in CX strategy
Last week
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saas
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cx
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martech
Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.
Poor data intake drives customer disengagement in Australia & NZ
Last week
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digital transformation
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cx
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martech
Poor data intake and communication methods cause significant customer disengagement in Australia and New Zealand, says Smart Communications' 2025 research.
ASOS expands use of Celonis to optimise supply chain operations
Last week
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digital transformation
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cx
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martech
ASOS expands its collaboration with Celonis, using Process Intelligence to boost supply chain visibility and speed up order fulfilment amid economic pressures.
Lenovo climbs to eighth in 2025 Gartner Supply Chain Top 25
Last week
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digital transformation
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dei
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supply chain
Lenovo ranks eighth in Gartner’s 2025 Supply Chain Top 25, climbing two places thanks to AI-driven efficiency and global digital transformation.
The delicate dance of user experience and security in the digital age
Last month
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data protection
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digital transformation
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biometrics
Businesses can harmonise user experience and cybersecurity through identity and access management, ensuring seamless yet secure digital interactions.
Majority of Britons back fines for long customer call waits
Last month
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cx
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martech
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ai
A survey reveals 62% of Britons support fining companies for long hold times, with older consumers especially backing penalties amid rising costs.
Cebu Pacific adopts NetLine suite to boost operations & growth
Last month
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fleet management
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ai
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ml
Cebu Pacific will implement Lufthansa Systems' NetLine suite to enhance operations, crew management and support its growth across Asia and beyond.
Thyssenkrupp boosts supply chain with Celonis AI technology
Last month
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data analytics
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supply chain
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ai
Thyssenkrupp Rasselstein enhances its global supply chain with Celonis AI, boosting efficiency, transparency and delivery reliability across operations.
Ecommpay shortlisted for best eCommerce payment solution award
Last month
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fintech
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payment technologies
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mastercard
Ecommpay has been shortlisted for the Best eCommerce Payment Solution at the 2025 eCommerce Awards, highlighting its innovative payment journey improvements.
Organisations boost customer education but face scaling hurdles
Last month
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edutech
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cx
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martech
New research shows 92% of firms plan to expand customer education in 2025, despite facing challenges scaling programmes and measuring their impact.
AI set to transform customer experience & loyalty in 2025
Last month
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digital transformation
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cx
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martech
In 2025, AI will revolutionise customer experience, with 86% of US consumers recognising its value and a shift towards faster, digital-first service.
ECI Software wins eight TrustRadius awards for customer satisfaction
Last month
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cx
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martech
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erp
ECI Software Solutions has secured eight 2025 TrustRadius Top Rated Awards, reflecting strong customer satisfaction across various sectors and product lines.
Freshworks launches Freddy AI Agent Studio for autonomous support
Last month
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saas
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digital transformation
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cx
Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.
Skillsoft & Salesforce launch AI learning for support teams
Last month
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it training
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cx
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martech
Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.
Loyalty laggards: Expert reveals which APAC sectors struggle with tech innovation
Last month
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cx
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martech
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airlines
Airlines, fuel, and quick-service restaurants in APAC lag in loyalty programme innovation, hindered by legacy tech and limited reward systems, says expert.
AI boosts customer service happiness as global wellbeing falls
Last month
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uc
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digital transformation
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cx
Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.