ChannelLife UK - Industry insider news for technology resellers

Customer Satisfaction stories - Page 3

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Zyxel Networks achieves top customer ratings for firewall & VPNs
Fri, 16th May 2025
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network infrastructure
Zyxel Networks secured Champion status for its firewalls and VPNs in techconsult's 2025 survey, praised for usability, reliability, and customer satisfaction.
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Deliverect unveils AI platform to reduce refund fraud in eateries
Fri, 16th May 2025
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digital transformation
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ai
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digitisation
Deliverect launches Resolve, an AI platform helping eateries cut refund fraud by up to 70% using Google’s Gemini models and Vertex AI technology.
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New report shows AI adoption rising in localisation workflows
Fri, 16th May 2025
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cx
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martech
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ai
A study by Lokalise reveals 55% of European and North American businesses use AI in localisation, blending it with human oversight to boost revenue and customer satisfaction.
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Half of AI projects falter as enterprises struggle with data readiness
Thu, 15th May 2025
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ai
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data infrastructure
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data governance
Nearly half of enterprises face AI project failures due to poor data readiness, with the UK scoring lowest in AI preparedness amid legacy system challenges.
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ANZ firms boost AI investment to future-proof supply chains
Thu, 15th May 2025
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data analytics
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digital transformation
Organisations in Australia and New Zealand are boosting investment in AI supply chain technologies to enhance resilience, productivity, and meet evolving customer demands.
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SOTI launches dashboards to optimise Australian retail tech use
Wed, 14th May 2025
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cx
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martech
SOTI launches new dashboards to help Australian retailers optimise in-store tech, boosting staff efficiency and customer satisfaction with real-time data insights.
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AI & unified platforms shape the future of self-service
Thu, 8th May 2025
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cx
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martech
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digital entertainment
B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.
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NICE & ServiceNow partner on AI to unify customer service
Thu, 8th May 2025
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crm
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devops
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
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AppSignal secures $22 million to drive US & EU growth
Wed, 7th May 2025
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apm
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software development
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software engineering
AppSignal raises $22 million in Series A to accelerate growth in the US and Europe, appointing Brandon Swalve as new CEO and opening a US office.
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Human customer service drives loyalty & up to GBP £100 spend
Mon, 5th May 2025
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cx
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martech
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ai
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.
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Agentic AI helps firms boost CX satisfaction & cut costs per case
Thu, 1st May 2025
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cx
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martech
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cdp
Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.
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GoTo Connect AI Receptionist helps firms cut costs & grow
Tue, 29th Apr 2025
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martech
The GoTo Connect AI Receptionist helps businesses cut costs and boost revenues by ensuring every call is answered, saving time and improving customer satisfaction.
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Calabrio boosts contact centres with over 70 new AI features
Mon, 28th Apr 2025
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data analytics
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cx
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martech
Calabrio unveils 70+ new AI-driven features in Calabrio ONE, boosting efficiency and customer service in contact centres, available within six months.
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Gartner names Apromore a leader in 2025 process mining report
Thu, 24th Apr 2025
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data analytics
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supply chain
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ai
Melbourne's Apromore leads Gartner's 2025 Magic Quadrant for Process Mining Platforms, ranked among the top three global vendors for the third year running.
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Tariff uncertainty doesn’t have to stall your international sales
Wed, 23rd Apr 2025
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supply chain
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ecommerce
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global expansion
Australian retailers urged to future-proof supply chains and embrace tech as US tariffs create uncertainty, with 66% prioritising global expansion despite rising costs.
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Ardoq names Brian Zeman Chief Revenue Officer for growth
Thu, 17th Apr 2025
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gaming
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digital transformation
Ardoq appoints Brian Zeman as Chief Revenue Officer to drive global growth, focusing on expansion in the Americas and enhancing enterprise architecture solutions.
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HiQi & Ecommpay boost app payments in Portugal & Spain
Thu, 17th Apr 2025
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fintech
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payment technologies
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mastercard
HiQi partners with Ecommpay to enhance app payments in Portugal and Spain, enabling faster, compliant top-ups with diverse payment options.
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Exclusive: DBS bets on AI to scale customer-centric banking
Thu, 17th Apr 2025
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data analytics
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digital transformation
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fintech
DBS Bank is leveraging generative AI to enhance customer-centric banking, aiming to unlock over SGD $1 billion in value by 2024 as it embraces digital transformation.
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Ketan Tailor appointed as Barracuda's Chief Customer Officer
Wed, 16th Apr 2025
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firewalls
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data protection
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network security
Barracuda has appointed Ketan Tailor as Chief Customer Officer, tasked with enhancing customer experience amidst the firm's rapid cybersecurity growth.
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ANZ firms prioritise AI but face talent & data issues
Wed, 16th Apr 2025
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cx
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martech
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partner programmes
Australian and New Zealand organisations are surpassing global counterparts in generative AI investments, yet face rising staffing costs and data challenges.