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Customer Satisfaction stories

Infobip unveils AgentOS to power AI-first customer service
Unified Communications

Infobip unveils AgentOS to power AI-first customer service

Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.

By Catherine Knowles • 3 min read • Fri, 27th Feb 2026
OutSystems unveils Elevate partner scheme for AI era
Digital Transformation

OutSystems unveils Elevate partner scheme for AI era

OutSystems debuts Elevate partner scheme, tying rewards to AI credentials, delivery outcomes and customer satisfaction metrics.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 26th Feb 2026
TMF boosts margins by GBP £32m with Enate platform
Digital Transformation

TMF boosts margins by GBP £32m with Enate platform

TMF reports GBP £32 million margin boost after deploying Enate's orchestration platform to streamline services and expand automation.

By Karen Joy Bacudo • 3 min read • Wed, 25th Feb 2026
Lamipak taps Blue Yonder for global supply chain view
Unified Communications

Lamipak taps Blue Yonder for global supply chain view

Lamipak is deploying Blue Yonder's network and command centre to unify its global supply chain, boosting visibility and resilience.

By Sean Mitchell • 4 min read • Wed, 25th Feb 2026
Zoom unveils Virtual Agent 3.0 for complex CX tasks
Unified Communications

Zoom unveils Virtual Agent 3.0 for complex CX tasks

Zoom launches Virtual Agent 3.0 to automate complex, end-to-end customer journeys, promising higher first-contact resolution and transparency.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 25th Feb 2026
8x8 unveils Smart Assist to boost AI contact centres
Unified Communications

8x8 unveils Smart Assist to boost AI contact centres

8x8 debuts Smart Assist, embedding real-time AI guidance and automated summaries into its contact centre workspace to speed agent workflows.

By Catherine Knowles • 4 min read • Fri, 20th Feb 2026
G2's 2026 Best Software Awards reveal major market shifts
Customer Relationship Management

G2's 2026 Best Software Awards reveal major market shifts

G2's 2026 Best Software Awards show buyer loyalties shifting fast, with 47% new top products and a major shake-up in global rankings.

By Kaleah Salmon • 4 min read • Fri, 20th Feb 2026
MYOB boosts contact centre insight with new analytics
Unified Communications

MYOB boosts contact centre insight with new analytics

MYOB links its CX platform with Customer Science analytics, automating reporting and lifting contact centre satisfaction and resolution rates.

By Sean Mitchell • 4 min read • Wed, 18th Feb 2026
One Identity names Michael Henricks Finance & Ops Chief
Software-as-a-Service

One Identity names Michael Henricks Finance & Ops Chief

One Identity appoints Michael Henricks as combined finance and operations chief to steer scaling identity security business growth.

By Sean Mitchell • 3 min read • Wed, 18th Feb 2026
NiCE report shows agentic AI transforming contact centres
Unified Communications

NiCE report shows agentic AI transforming contact centres

Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.

By Sean Mitchell • 4 min read • Tue, 17th Feb 2026
Five insurance payment trends shaping Australia and New Zealand
Crypto

Five insurance payment trends shaping Australia and New Zealand

Rising claims, digital demands and real-time payments are reshaping how insurers across Australia and New Zealand collect and pay out.

By Abbigail Granada • 5 min read • Fri, 13th Feb 2026

Stories from Other Regions

Customer Satisfaction stories

ConvoZen unveils India-first multilingual AI voice stack
Unified Communications

ConvoZen unveils India-first multilingual AI voice stack

ConvoZen launches a unified multilingual AI voice stack for India, debuting Akshara and Ragini speech models tuned to real call-centre audio.

By Catherine Knowles • 5 min read • Fri, 27th Feb 2026
Philippine Airlines cuts waits with AI contact centre
Unified Communications

Philippine Airlines cuts waits with AI contact centre

Philippine Airlines slashes call waits to under a minute with Twilio-powered AI, targeting a 'super AI agent' handling most queries by 2026.

By Sofiah Nichole Salivio • 5 min read • Wed, 25th Feb 2026
Ramco unveils Chia, an AI agent for service workflows
Software-as-a-Service

Ramco unveils Chia, an AI agent for service workflows

Ramco launches Chia, a no-code conversational AI agent to orchestrate complex, multi-step service workflows across enterprise systems.

By Catherine Knowles • 4 min read • Tue, 17th Feb 2026
Turning shelfware into software value
Firewalls

Turning shelfware into software value

Australian firms will spend nearly AUD $6.2 billion on cybersecurity in 2025, but partners must tackle shelfware to unlock real value.

By Tim Fulton • 4 min read • Tue, 17th Feb 2026
Client focus & AI adoption shape Australian law firms
Data Protection

Client focus & AI adoption shape Australian law firms

Australian midsize law firms double down on client care and incremental growth as AI use goes mainstream amid workload and talent strains.

By Catherine Knowles • 4 min read • Sun, 15th Feb 2026
Samsung tops Canstar Blue's 2026 phone satisfaction list
Customer Experience

Samsung tops Canstar Blue's 2026 phone satisfaction list

Samsung has reclaimed top spot in Canstar Blue's 2026 smartphone satisfaction rankings, as cost-conscious Australians prioritise value.

By Karen Joy Bacudo • 4 min read • Thu, 12th Feb 2026
Superloop again named Australia's fastest fixed network
Gaming

Superloop again named Australia's fastest fixed network

Superloop has retained its crown as Australia's fastest fixed network, winning Ookla's Speedtest award for the second half of 2025.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 12th Feb 2026