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Customer service stories

UK shoppers back personalisation but resist AI data
Data Protection

UK shoppers back personalisation but resist AI data

A survey of 2,000 consumers shows UK retailers face a trust gap, with 43% unwilling to share browsing data or AI histories.

By Joseph Gabriel Lagonsin • 3 min read • 2 days ago
Uswitch awards 13 broadband providers excellence mark
Gaming

Uswitch awards 13 broadband providers excellence mark

More households can now access full fibre, as the scheme expands to spotlight lesser-known networks with stronger customer trust and service checks.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago

Global Stories

Customer service stories

APAC executives back practical AI as infrastructure grows
Malware

APAC executives back practical AI as infrastructure grows

Rising AI workloads are forcing APAC firms to invest more in data centres, fibre and energy, while also reshaping customer service and cyber defence.

By Sean Mitchell • 5 min read • Today
Asia-Pacific firms warned over hidden AI risks at work
Data Protection

Asia-Pacific firms warned over hidden AI risks at work

Most workers are using AI without approval, leaving Australian boards exposed to privacy breaches and unmanaged data flows.

By Mark Tarre • 4 min read • Today
Asia-Pacific executives hail AI's rapid business rise
Customer Relationship Management

Asia-Pacific executives hail AI's rapid business rise

AI is now embedded in reporting and operations across the region, but executives warn that governance, data sovereignty and shadow use lag behind.

By Mark Tarre • 6 min read • Today
AI shifts to governed, real-time systems at the edge
Hybrid Cloud

AI shifts to governed, real-time systems at the edge

Governance gaps are emerging as enterprises push autonomous AI from pilots into real-time edge systems across Asia-Pacific.

By Mark Tarre • 8 min read • Today
Australia & New Zealand lead in agentic AI adoption
Digital Transformation

Australia & New Zealand lead in agentic AI adoption

Consumers in Australia and New Zealand are facing longer waits and repeated handovers as companies rush to deploy agentic AI, Genesys found.

By Mark Tarre • 4 min read • Today
Akamai warns of surging bot attacks on APAC commerce
Data Protection

Akamai warns of surging bot attacks on APAC commerce

Asia Pacific retailers, travel firms and hotels face a 63% rise in bot attacks as AI tools and APIs widen exposure to fraud and disruption.

By Joseph Gabriel Lagonsin • 4 min read • Today
Valantor buys EyeLevel to launch visual intelligence
Data Protection

Valantor buys EyeLevel to launch visual intelligence

Enterprises can now run AI on sensitive documents in private or air-gapped systems, reducing security and compliance risks.

By Sean Mitchell • 4 min read • Today
AskNicely launches AI review-routing tool for chains
Software-as-a-Service

AskNicely launches AI review-routing tool for chains

Visibility in AI search is becoming harder for chains without reviews across multiple sites, as AskNicely automates routing feedback to them.

By Mark Tarre • 3 min read • Yesterday
Google named IDC MarketScape Leader in AI software
Digital Transformation

Google named IDC MarketScape Leader in AI software

The ranking could help Google win enterprise AI contracts as buyers demand secure, governed tools rather than standalone chatbots.

By Sean Mitchell • 4 min read • Yesterday
AI now runs parts of cyber attacks, Check Point says
Data Protection

AI now runs parts of cyber attacks, Check Point says

Defenders face shorter patching windows as Check Point says AI can now turn new flaws into working exploits within hours.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Agentic rollout creates new identity security challenge
Data Protection

Agentic rollout creates new identity security challenge

Poor governance is leaving many AI agents stuck out of production, while those that run can expose firms to legal and security risks.

By David Shilovsky • 5 min read • 2 days ago
Microsoft launches AI sales & service tools in Copilot
Customer Relationship Management

Microsoft launches AI sales & service tools in Copilot

Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer work.

By Mark Tarre • 4 min read • 3 days ago

Stories from Other Regions

Customer service stories

Australian firms race ahead of AI security controls
Digital Transformation

Australian firms race ahead of AI security controls

Most Australian businesses lack full oversight of AI systems, leaving incidents and hidden vulnerabilities to outpace governance efforts.

By Joseph Gabriel Lagonsin • 4 min read • Today
Australian tech leaders hail AI shift to core business
Digital Transformation

Australian tech leaders hail AI shift to core business

Australian firms are increasingly using AI in day-to-day operations, with leaders saying data quality and human oversight now matter more than pilot projects.

By Sofiah Nichole Salivio • 4 min read • Yesterday
One NZ wins TM Forum award for AI telecoms project
Digital Transformation

One NZ wins TM Forum award for AI telecoms project

New Zealand telecoms could gain a software-led revenue stream after One NZ's AI project was named among TM Forum's top Catalyst awards.

By Mark Tarre • 4 min read • 2 days ago