Customer service stories - Page 16
What Black Friday revealed about retail's customer service challenges
Thu, 4th Dec 2025
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digital transformation
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cx
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martech
Black Friday exposed how rising demand strains UK retailers' customer service, revealing challenges caused by complex systems and ageing processes.
Paragon secures EUR €585 million to fund global growth & tech
Wed, 3rd Dec 2025
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partner programmes
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customer service
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managed services
Paragon secures EUR €585 million refinancing to fund global expansion and advance AI and cloud technologies, targeting new markets and growth.
DAS Fire appoints new leaders to drive UK & Ireland growth
Wed, 3rd Dec 2025
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hyperscale
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cx
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martech
DAS Fire appoints David Parry as Managing Director and Paul Darke as Executive Director to boost UK and Ireland growth in data centre fire safety.
Gradium secures USD $70 million to launch AI voice platform
Wed, 3rd Dec 2025
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llms
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ai
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customer service
Paris-based Gradium raises USD $70 million to launch an AI voice platform offering expressive, low-latency, multilingual voice interactions for enterprises and developers.
Accenture & OpenAI partner to accelerate enterprise AI rollout
Tue, 2nd Dec 2025
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digital transformation
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hcm
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supply chain
Accenture partners with OpenAI to provide ChatGPT Enterprise to its workforce, boosting AI adoption and accelerating business transformation across industries.
UK SMEs turn to fast-track finance as Black Friday demand surges
Fri, 28th Nov 2025
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martech
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commerce systems
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supply chain
UK SMEs are increasingly using fast-track finance to meet surging Black Friday demand, with applications rising nearly a third ahead of the festive season.
The symbiotic relationship between AI-driven CX and EX
Thu, 27th Nov 2025
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crm
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cx
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martech
AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.
Why multilingual messaging is becoming essential for shopify's global future
Wed, 26th Nov 2025
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cx
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martech
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commerce systems
Shopify merchants face a new challenge: real-time multilingual messaging to support global shoppers beyond translated storefronts, boosting trust and sales.
Cybersecurity, AI & sustainable IT top digital priorities
Tue, 25th Nov 2025
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data protection
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digital transformation
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iot
UK and Ireland firms prioritise cybersecurity, AI adoption, and sustainable IT strategies as they gear up for evolving digital workplaces in 2024.
It's time to rid insurtech of the snake oil
Mon, 24th Nov 2025
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risk & compliance
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ai
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customer service
Insurtech firms must curb overblown AI claims, balancing innovation with regulatory compliance to avoid risking insurer reputations and finances.
Will AI mean the end of the road for my customer service career?
Mon, 24th Nov 2025
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cx
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martech
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ai
AI is transforming customer service careers, shifting roles from routine tasks to strategic, empathy-driven jobs enriched by data and technology.
The Great British switch-off: Why UK SMEs need to future-proof their communications
Mon, 24th Nov 2025
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uc
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digital transformation
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cx
With the UK's PSTN network ending in 2027, over 5.5 million SMEs must urgently switch to digital communications to avoid disruption and boost resilience.
Avalara wins 2026 Buyer's Choice Award for tax compliance tools
Mon, 24th Nov 2025
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erp
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tax
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customer service
Avalara has won the 2026 Buyer's Choice Award from TrustRadius, praised by customers for excelling in tax compliance tools and service quality.
Instagram safety campaign blocked over Meta influence concerns
Sat, 22nd Nov 2025
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martech
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physical security
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instagram
An Instagram safety campaign has been blocked by advertisers over fears it might upset Meta, highlighting Big Tech's influence in advertising decisions.
Emirates partners with OpenAI to drive AI adoption across airline
Sat, 22nd Nov 2025
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digital transformation
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cx
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martech
Emirates has partnered with OpenAI to integrate AI, including ChatGPT Enterprise, across its operations, enhancing services and staff training in aviation.
CPaaS set to surpass contact centres as data & RCS evolve
Sat, 22nd Nov 2025
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uc
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digital transformation
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cx
By 2026, CPaaS may surpass traditional contact centres as RCS adoption and AI drive automated, interactive customer engagement experiences.
Retailers turn to AI to meet demand & secure Black Friday sales
Fri, 21st Nov 2025
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mfa
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phishing
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advanced persistent threat protection
Retailers are turning to AI and unified tech to meet soaring Black Friday demand, enhancing customer service and boosting cybersecurity amid rising cyber threats.
Trixie partners with 3P Logistics to boost UK market growth
Fri, 21st Nov 2025
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supply chain
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customer service
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uk expansion
Trixie Pet Products partners with 3P Logistics for UK fulfilment to boost growth, reduce costs and enhance delivery across all sales channels.
Goodbye Bots, Hello Conversations: How GenAI is Transforming Telco Customer Service
Fri, 21st Nov 2025
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digital transformation
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cx
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martech
GenAI is revolutionising telco customer service by replacing rigid bots with natural conversations, enhancing personalisation and speeding up support resolution.
Luware unveils AI-powered Nimbus Companion for Teams support
Fri, 21st Nov 2025
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uc
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rpa
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ai
Luware launches Nimbus Companion, an AI orchestration tool within Microsoft Teams that supports human agents during complex customer interactions.