Customer service stories - Page 22
NiCE, Salesforce deepen AI partnership for unified service
Wed, 13th Aug 2025
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crm
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uc
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cx
NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.
Aspire revenue climbs 28% to GBP £50.9m on tech investments
Wed, 13th Aug 2025
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private cloud
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network infrastructure
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cybersecurity
Aspire Technology Solutions saw revenue rise 28% to GBP £50.9m in 2025, driven by tech investments, regional expansions, and strong customer service focus.
8x8 reports surge in AI-powered CX adoption & unveils new tools
Thu, 7th Aug 2025
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uc
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devops
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digital transformation
8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.
Master of the trade tools: The case for becoming a power user
Wed, 6th Aug 2025
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document management
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digital transformation
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ecm
Mastering work tools-from laptops to AI software-transforms productivity and satisfaction, giving insurance brokers a crucial edge in a digital-first world.
Onix acquires UJET unit to boost AI customer solutions on Google Cloud
Thu, 31st Jul 2025
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digital transformation
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cx
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martech
Onix has acquired UJET's professional services unit to enhance AI-driven customer engagement solutions on Google Cloud across multiple industries.
Standard Chartered & Alibaba partner to boost AI in finance
Thu, 31st Jul 2025
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digital transformation
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fintech
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supply chain
Standard Chartered partners with Alibaba to accelerate AI adoption in finance, aiming to enhance customer service and sustainability efforts.
Vertu Motors boosts efficiency with LogicMonitor for IT overhaul
Wed, 30th Jul 2025
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digital transformation
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cartech
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bmw
Vertu Motors enhances IT efficiency and customer service across 198 UK dealerships with LogicMonitor's AI-powered platform for unified hybrid infrastructure monitoring.
NiCE acquires Cognigy for USD $955 million to boost AI-powered CX
Tue, 29th Jul 2025
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uc
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cx
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martech
NiCE to acquire Cognigy for USD $955 million, combining AI platforms to enhance global customer experience with advanced conversational AI solutions.
UK consumers cautious as AI assistants rise in global acceptance
Fri, 25th Jul 2025
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data privacy
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ai
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agentic ai
Over half of UK consumers use AI assistants for daily tasks but remain cautious, especially about financial decisions, valuing human support in stress.
FourKites launches AI digital workers to automate Europe's supply chains
Fri, 25th Jul 2025
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data analytics
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supply chain
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ai
FourKites has launched AI digital workers Alan, Polly and Cassie to automate Europe's supply chains, enhancing scheduling, compliance and customer service tasks.
UK public sector hotlines surpass banks for caller frustration
Fri, 25th Jul 2025
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uc
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cx
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martech
UK public sector hotlines now cause more caller frustration over hold times than banks, with healthcare and government services topping the list, says new survey.
Caxton names Henry Allen as Chief Financial Officer for growth
Thu, 24th Jul 2025
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digital transformation
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fintech
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financial systems
Caxton appoints Henry Allen as new CFO to drive growth and digital expansion in travel money and corporate payment services markets.
ChatSa unveils AI Magic for instant cross-platform chatbots
Thu, 24th Jul 2025
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crm
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genai
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ai
ChatSa launches AI Magic, enabling users to swiftly create and deploy cross-platform AI chatbots with a single text prompt, in under two minutes.
CommScope, DvSum launch AI platform to boost network analytics
Wed, 23rd Jul 2025
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data analytics
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cx
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martech
CommScope and DvSum have teamed up to launch ServAssure NXT AI, a platform combining AI and analytics to boost network monitoring and customer service efficiency.
UK leads Europe in adoption of agentic AI for software gains
Fri, 18th Jul 2025
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devops
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digital transformation
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apm
UK leads Europe with 47% of firms adopting agentic AI to boost software productivity, outpacing France and Germany amid global AI investment surge.
Boost.ai launches on AWS Marketplace to aid secure AI adoption
Fri, 18th Jul 2025
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data protection
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digital transformation
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cx
Boost.ai launches on AWS Marketplace to help enterprises in regulated sectors adopt secure, compliant AI agents with rapid deployment and strong data protection.
Morrisons adopts AI digital twin to boost supply chain resilience
Fri, 18th Jul 2025
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supply chain
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ai
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customer service
Morrisons is adopting Kallikor's AI-powered digital twin to enhance supply chain resilience, aiming for faster, smarter decision-making across its network.
Kore.ai launches AI agent solutions in AWS Marketplace
Fri, 18th Jul 2025
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hyperscale
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ai
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customer service
Kore.ai has made its AI agent solutions available on AWS Marketplace, enabling faster deployment and streamlined procurement for enterprises across various sectors.
Zoho unveils Zia LLM & agent marketplace with focus on privacy
Thu, 17th Jul 2025
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data analytics
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hyperscale
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dc
Zoho launches Zia LLM and an AI agent marketplace, focusing on robust data privacy and customisable business solutions across global data centres.
AI agents could add USD $450 billion, but UK trust declines
Wed, 16th Jul 2025
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digital transformation
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it automation
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data privacy
AI agents could add USD $450 billion globally by 2028, yet UK trust in autonomous AI systems has dropped to 32%, hindering full-scale adoption.