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Anthropic adds Claude Sheets & Whiteboards for business
Artificial Intelligence

Anthropic adds Claude Sheets & Whiteboards for business

Business users can now build spreadsheets, whiteboards and dashboards in Claude as Anthropic widens its AI assistant beyond coding.

By Sofiah Nichole Salivio • 5 min read • 3 days ago
TD SYNNEX expands Destination AI for SMBs globally
Digital Transformation

TD SYNNEX expands Destination AI for SMBs globally

Partners now have a standardised route to package AI for smaller customers, as the distributor adds SMB-specific tools and training worldwide.

By Shadda Lie Catugal • 4 min read • 3 days ago
Zendesk unveils outcome AI platform with unlimited pricing
Software-as-a-Service

Zendesk unveils outcome AI platform with unlimited pricing

Customers could see service bills shift from user licences to completed work, as Zendesk bets unlimited pricing will suit AI-driven support.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
UK & Ireland consumers back AI service if it works
Customer Experience

UK & Ireland consumers back AI service if it works

Most UK and Ireland customers will use AI support if it solves problems fast, but 65 per cent still prefer a human for tricky queries.

By Regine Laguilles • 5 min read • 3 days ago
Euphoria Telecom urges SMEs to weigh tech buys carefully
Digital Transformation

Euphoria Telecom urges SMEs to weigh tech buys carefully

Small firms risk costly failures if they buy software without first checking whether it will fit their staff, systems and support needs.

By Karen Joy Bacudo • 4 min read • 3 days ago
Zendesk launches outcome AI platform with new pricing
Digital Transformation

Zendesk launches outcome AI platform with new pricing

Customers will pay for resolved issues instead of software seats as Zendesk ties AI billing to verified service outcomes and business work.

By Sean Mitchell • 4 min read • 3 days ago
Zendesk launches Outcome AI Platform with unlimited seats
Software-as-a-Service

Zendesk launches Outcome AI Platform with unlimited seats

Customers will pay for completed service work instead of each user, as Zendesk shifts its AI pricing model and says unlimited seats are included.

By Mara Sugue • 4 min read • 2 days ago
Zendesk moves beyond ticket closures with outcome-based AI
Customer Experience

Zendesk moves beyond ticket closures with outcome-based AI

The new platform charges only when AI resolves an issue, pushing support teams to measure success by customer outcomes rather than ticket counts.

By Anthony Caruana • 4 min read • 4 days ago
Orange deploys AI agents for billing support queries
Customer Experience

Orange deploys AI agents for billing support queries

Customers in several countries can now get billing and account answers from Orange's AI agents, which are restricted to internal records and costs.

By Karen Joy Bacudo • 3 min read • 5 days ago
8x8 reports record USD $188 million revenue on AI surge
Unified Communications

8x8 reports record USD $188 million revenue on AI surge

Paid AI usage among customers jumped 232% from a year earlier as 8x8 booked record quarterly service revenue of USD $188 million.

By Karen Joy Bacudo • 4 min read • Last week
Genesys expands AI engineers to speed customer rollouts
Digital Transformation

Genesys expands AI engineers to speed customer rollouts

By tackling integration and governance hurdles, the new engineering model aims to help enterprises move agentic AI customer service projects into production faster.

By Mara Sugue • 4 min read • Last week
Vasion opens London headquarters to boost UK growth
Document Management

Vasion opens London headquarters to boost UK growth

The move gives 500 UK and Ireland customers a local support base as Vasion looks to turn document automation demand into regional sales growth.

By Mara Sugue • 4 min read • Last week

Stories from Other Regions

Customer Support stories

Prvidr appoints Susannah Redstone as New Zealand head
Broadband

Prvidr appoints Susannah Redstone as New Zealand head

The appointment is intended to help Prvidr deepen local ties as it expands back-end support for brands entering New Zealand's mobile market.

By Mara Sugue • 3 min read • 5 days ago
EZRA launches new AI coaching service for managers
Digital Transformation

EZRA launches new AI coaching service for managers

Middle managers could now get coaching previously reserved for executives, as EZRA says its AI and human blend lifts behavioural change by 37%.

By Mara Sugue • 3 min read • Last week
Shoppers prefer AI for research but want humans for issues
Generative AI

Shoppers prefer AI for research but want humans for issues

Confidence drops sharply when AI enters checkout and delivery, with most shoppers still wanting a person to sort late, damaged or wrong orders.

By Karen Joy Bacudo • 4 min read • Last week
Australian energy retailers turn to AI to cut costs
Digital Transformation

Australian energy retailers turn to AI to cut costs

With household power bills still under strain, retailers are automating routine queries to lower service costs without sacrificing human support.

By Sofiah Nichole Salivio • 4 min read • Last week
Thought Industries launches Lens AI knowledge platform
Enterprise Resource Planning

Thought Industries launches Lens AI knowledge platform

Enterprises could cut misleading AI replies as the beta tool checks conflicting product and customer knowledge before answers reach users.

By Joseph Gabriel Lagonsin • 4 min read • Last week