Customer Support stories
Ecommpay leader wins Women in Risk & Compliance award
Yesterday
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customer support
Ecommpay’s fraud and compliance head Marija Solovjova wins Women in Risk & Compliance honour at 2026 FinTech Week Awards in Dubai.
MYOB boosts contact centre insight with new analytics
Yesterday
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customer support
MYOB links its CX platform with Customer Science analytics, automating reporting and lifting contact centre satisfaction and resolution rates.
Access Group invests GBP £1.5m in AI apprenticeships
2 days ago
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customer support
Access Group is investing £1.5m of Apprenticeship Levy funds to train 115 staff on new AI programmes across roles and skill levels.
Ramco unveils Chia, an AI agent for service workflows
2 days ago
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customer support
Ramco launches Chia, a no-code conversational AI agent to orchestrate complex, multi-step service workflows across enterprise systems.
NiCE report shows agentic AI transforming contact centres
2 days ago
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customer support
Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.
Bitget unveils GracyAI avatar to guide crypto users
Last week
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customer support
Bitget launches GracyAI, a chatty avatar of boss Gracy Chen to guide crypto users on strategy and mindset, not quick-fire price tips.
Study finds ‘Are you sure?’ rarely improves AI replies
Last week
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customer support
New TELUS Digital research finds asking AI assistants “Are you sure?” seldom boosts accuracy and can even make correct answers worse.
AI referrals surge as web traffic falls & costs rise
Last week
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customer support
AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.
Five insurance payment trends shaping Australia and New Zealand
Last week
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customer support
Rising claims, digital demands and real-time payments are reshaping how insurers across Australia and New Zealand collect and pay out.
Wesfarmers partners Google Cloud to expand AI in retail
Last week
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customer support
Wesfarmers has struck a multi-year deal with Google Cloud to deploy agentic AI across Kmart, Officeworks, Priceline and OnePass stores.
Newo raises USD $25m to scale AI reception platform
Last week
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customer support
Newo raises USD $25m to grow AI voice agents that answer calls for small businesses, after revenue doubled late 2025 amid rising demand.
Shoppers ditch baskets over delivery fees & friction
Last week
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customer support
Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.
Oracle NetSuite unveils AI tools & integration push
Last week
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customer support
Oracle NetSuite launches AI tools and a low-code integration platform to automate finance, planning and customer workflows across its suite.
NetSuite unveils AI finance tools & low-code integration
Last week
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customer support
NetSuite debuts AI finance tools and a low-code integration platform to streamline closes, pricing, reporting and cross-app workflows.
Exclusive: Rohini Sharma on monday.com's AI shift
Last week
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customer support
Australian organisations are moving past AI hype, demanding tools that simplify daily work, scale across teams and prove practical value.
Exacta Group reshapes leadership to drive AI growth
Last week
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customer support
Exacta Group rejigs leadership, naming new unit heads and a CEO as it targets AI-driven growth and aims for GBP £28 million in revenue.
Expereo enhances expereoOne with digital case tool
Last week
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customer support
Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.
AA launches AI apprenticeship with Multiverse in UK
Last week
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customer support
AA teams with Multiverse on an AI apprenticeship to upskill staff in everyday roles, aiming to boost planning, efficiency and customer service.
Tesa marks 45 years in Singapore with new lab push
Last week
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customer support
Tesa marks 45 years in Singapore with a new A*STAR lab, boosting Asia-Pacific innovation and sustainable adhesive manufacturing.
Airwallex unveils AI assistant to streamline finance tasks
Last week
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customer support
Airwallex launches an AI assistant in its web app, promising to simplify onboarding and day-to-day finance tasks for multi-currency businesses.