Customer Support stories - Page 8
Retailers warned of post-holiday surge in chargebacks
Sat, 10th Jan 2026
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data analytics
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crypto
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fintech
Retailers urged to brace for early-year spike in chargebacks as mobile shopping and buy now, pay later fuel record US holiday spend.
Logitech issues manual macOS patches after apps fail
Sat, 10th Jan 2026
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gaming
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digital entertainment
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windows
Logitech users on macOS must install manual patches for Options+ and G Hub after an expired certificate stopped both apps from launching.
Gallagher named Global Elite Partner by Convergint
Fri, 9th Jan 2026
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partner programmes
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physical security
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enterprise security
Gallagher Security secures Convergint Global Elite Partner status, deepening their worldwide alliance on integrated physical security solutions.
Freshworks hires Kady Srinivasan as AI era marketing chief
Thu, 8th Jan 2026
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saas
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digital transformation
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cx
Freshworks names AI-focused marketer Kady Srinivasan as CMO to sharpen its global brand and go-to-market engine in crowded SaaS markets.
Conviva adds AI pattern analytics to customer journeys
Thu, 8th Jan 2026
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uc
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devops
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data analytics
Conviva expands Digital Product Insights with AI-driven pattern analytics, unifying journeys across apps, websites and conversational agents.
Cloud security firms, Brivo & Eagle Eye, form AI security giant
Thu, 8th Jan 2026
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saas
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spacetech
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surveillance
Brivo and Eagle Eye Networks will merge under the Brivo name to create what they claim is the world's largest AI cloud security platform.
Simwood links WhatsApp voice with global carrier tools
Wed, 7th Jan 2026
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uc
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digital transformation
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encryption
Simwood launches WhatsApp Business voice integration, linking Teams, SIP and UCaaS tools to more than three billion WhatsApp users.
Freshworks adds AI tools to streamline customer service
Tue, 6th Jan 2026
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saas
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uc
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digital transformation
Freshworks rolls out new AI tools for Freshdesk to unify channels, cut agent drudgery and boost resolution speeds for service teams.
Snowflake and Anthropic sign USD $200m AI agents deal
Mon, 5th Jan 2026
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data analytics
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digital transformation
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martech
Snowflake and Anthropic deepen their Claude tie-up with a USD $200m deal to power regulated, enterprise-ready AI agents worldwide.
ANNA Money secures GBP £10m debt to scale AI tax app
Mon, 29th Dec 2025
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digital transformation
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fintech
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financial systems
ANNA Money secures GBP £10m growth debt from Flashpoint to scale its AI-driven tax app ahead of the UK's 2026 Making Tax Digital shift.
Omada unveils AI identity governance plan & MCP tool
Tue, 23rd Dec 2025
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digital transformation
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it automation
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physical security
Omada sets out plan to govern AI and machine identities across enterprises and debuts an MCP Server to safely plug agents into IGA data.
Alteryx names Bill Tabbit-Humphrey as Chief Customer Officer
Mon, 22nd Dec 2025
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saas
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data analytics
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digital transformation
Alteryx appoints veteran customer experience leader Bill Tabbit-Humphrey as Chief Customer Officer to steer post-sale AI analytics strategy.
Study finds value for money trumps price in eCommerce
Thu, 18th Dec 2025
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data analytics
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cx
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martech
Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me's study of reviews finds.
Black Friday returns surge threatens brands' profits
Wed, 17th Dec 2025
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uc
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cx
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martech
Record Black Friday online sales risk hollowing out profits as soaring returns, refunds and BNPL queries squeeze retailers' margins.
ServiceNow buys Moveworks to build AI 'front door'
Wed, 17th Dec 2025
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digital transformation
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hcm
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cartech
ServiceNow buys AI assistant specialist Moveworks to create a single conversational 'front door' into automated workflows across the enterprise.
Retailers hit by 'Christmas Returns Hangover' surge
Wed, 17th Dec 2025
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uc
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data analytics
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cx
Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.
Q&A: How AI helps CX teams stay resilient through the holiday rush
Tue, 16th Dec 2025
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uc
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digital transformation
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cx
AI is transforming Christmas CX from chaotic surge to controlled service, helping teams stay resilient, protect wellbeing and meet soaring demand.
SonicWall rolls out AI chat & tools for self-service
Mon, 15th Dec 2025
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firewalls
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digital transformation
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network security
SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.
AI set for post-transformer shift to memory-led tools
Fri, 12th Dec 2025
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partner programmes
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rpa
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supply chain
AI firms tip 2026 as the dawn of a post-transformer era, with memory-led, workflow-specific systems overtaking general-purpose models.
Snowflake, Anthropic expand USD $200m Claude AI deal
Fri, 12th Dec 2025
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saas
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data protection
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data analytics
Snowflake and Anthropic deepen Claude tie-up with a USD $200m deal to push compliant AI agents across Snowflake's global data cloud.