Email stories

Australian public sector can match private sector digital experiences by adopting interoperable platforms, unified channels, shared tools, and AI to enhance service delivery.

Smart Communications launches SmartPATH in ANZ, an AI-driven platform streamlining omnichannel communications for regulated industries like insurance and healthcare.

Conversations AI, a 24/7 AI receptionist, helps SMBs manage calls and chats, boosting lead capture and cutting response times to under 30 seconds.

Smart Communications acquires Pendula to enhance AI-driven orchestration, boosting customer engagement across SMS, email, WhatsApp, and RCS in regulated sectors.

Despite instant messaging growth, 48% of IT leaders say email remains the top channel for vital business communications worldwide.

A report finds UK public sector hampered by legacy tech and budget limits, delaying AI adoption and digital transformation despite rising citizen expectations.

StackAdapt launches new email and Data Hub tools, integrating owned and paid media via one platform to boost marketers' efficiency and insight.

IRONSCALES has launched Deepfake Protection, using AI to detect and neutralise deepfake email threats, as phishing attacks surge globally by up to 1,740%.

Half of New Zealanders feel overwhelmed by digital notifications, with social media and emails disrupting wellbeing and productivity, finds 2degrees research.

New research from Abnormal Security highlights a 26.9% rise in advanced email attacks in the Asia-Pacific, with phishing emerging as the leading threat.

IRONSCALES has launched its Winter 2024 Release, introducing AI-driven features to bolster email security against advanced phishing threats.

Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.

Great Southern Bank is enhancing its customer service automation by deploying NICE's AI-powered CXone Mpower platform, supported by Optus.

Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.

VIPRE Security Group's latest report reveals that business email compromise now makes up 58% of phishing attacks, highlighting rising cybersecurity threats.

Twilio's 2024 report reveals that 68% of Australians may stop engaging with brands they distrust, emphasising the need for secure, identifiable communication.

Barracuda reveals cybercriminals exploiting content platforms for phishing, targeting educational institutions and businesses worldwide with deceitful emails.

UK consumers are poised to increase holiday spending for 2024, even if it means trimming expenses elsewhere, according to Coveo's latest research.

New research from Barracuda shows larger firms face more lateral phishing threats, while smaller companies are hit harder by external phishing and extortion.

Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.