Engagement Stories - Page 7

UK Stories

Engagement stories

How is working from home impacting remote employees?

How can employers overcome these hurdles, ensure their remote employees are happy and healthy and stay afloat in today's economy?.

By Kevin Lamb • 5 min read • Fri, 19th May 2023

Customer Experience

Calabrio appoints Jim Davies as Chief Experience Officer

Former Gartner analyst Jim Davies becomes Calabrio's Chief Experience Officer, prioritizing customer-first contact center strategies and VoC insights.

By Zach Thompson • 2 min read • Fri, 11th Nov 2022

Global Stories

Engagement stories

Customer Experience

Video: 10 Minute IT Jams - An update from XRii

Matthew Endresz, who is the CEO of XRii, joins us today to tell us more about XRii and what they are doing in the APAC region.

By Tom Raynel • 5 min read • Fri, 22nd Sep 2023

Customer Experience

CustomerAI fuels next generation of customer relationships

Twilio has unveiled new CustomerAI solutions that it says will unlock the power of artificial intelligence for hundreds of thousands of businesses.

By Shannon Williams • 3 min read • Thu, 24th Aug 2023

Digital Transformation

XRii unveils sports marketing campaigns using AR and VR

The company reveals how sports clubs are creating innovative and impactful digital experiences with experiential marketing that drive results.

By Gaurav Sharma • 5 min read • Fri, 11th Aug 2023

Payment Technologies

Loyalty Now appoints Anurag Vasisth to ALA Advisory Board

Anurag Vasisth of Loyalty Now joins the Advisory Board of Australian Loyalty Association, strengthening strategic partnership and industry expertise.

By Imee Dequito • 2 min read • Thu, 13th Jul 2023

Fintech

Software tools present potential solution to employee well-being

Employee well-being is a strategic advantage in the digital age, says software solutions provider Advanced. Low engagement costs $8.8tn globally.

By Catherine Knowles • 3 min read • Thu, 13th Jul 2023

Digital Transformation

Vonage empowers customer engagement with latest release

Vonage enhances their Conversational Commerce solution, adding new features and capabilities to elevate customer engagement.

By Catherine Knowles • 3 min read • Fri, 7th Jul 2023

Software Development

IWD 2023: Culture Matters - How to Cultivate Elite, Highly Effective Teams

I've been a manager for more than 15 years, and during that time, I've learned not only from others' mistakes and best practices but from my own.

By Neta Gur-Ari Krakover • 6 min read • Wed, 8th Mar 2023

Unified Communications

Prioritising a digital-first customer experience strategy

The impacts of a digital-first society on contact centres are significant and require a digital-first customer experience strategy.

By Rod Lester • 3 min read • Wed, 1st Mar 2023

Customer Experience

Listen and act: Why hotels need better guest engagement

Hoteliers must engage with guests and monitor online feedback to shape the guest experience and maintain a positive online reputation.

By Murphy Mathew • 4 min read • Tue, 28th Feb 2023

Human Capital Management

Couchbase appoints Fidelma Butler as Chief People Officer

Cloud database platform company, Couchbase, appoints Fidelma Butler as Chief People Officer to lead SaaS team scaling and building company culture.

By Oliver Stewart • 2 min read • Thu, 16th Feb 2023

Data Analytics

Nutanix has a new APJ Customer Success Director

Nutanix hires Natalie Chrara as Director of Customer Success for APJ region, bringing 20yrs of experience in tech sales leadership and CCO roles.

By Zach Thompson • 2 min read • Wed, 21st Dec 2022

Customer Relationship Management

Nutanix rolls out next era of its global partner program

Nutanix launches revamped Elevate partner program to improve partner engagement and support throughout the customer lifecycle.

By Catherine Knowles • 3 min read • Thu, 22nd Sep 2022

DevOps

Changing the customer engagement game with ERP

In this climate especially, deliberate and actionable strategies to enhance the customer experience should be at the top of the to do list.

By Jo Tozer • 4 min read • Mon, 5th Sep 2022

Hybrid Cloud

VMware appoints Tan Siew as Singapore country manager

Singapore appoints Tan Siew San as VMware country manager—her 20 years of IT and team leadership experience will help drive business growth in Singapore.

By Zach Thompson • 2 min read • Fri, 20th May 2022