Enghouse Interactive Stories

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Enghouse Interactive stories

Microsoft & Enghouse Interactive bring the best of Teams to the contact centre

Enterprise collaboration environments are now powerhouses of efficiency designed to make business communication seamless and simple in today's busy environment.

By Sara Barker • 3 min read • Wed, 20th Oct 2021

Customer Relationship Management

How contact centres can realise the benefits of Microsoft Teams

At the time of writing, Teams has upwards of 250 million daily active users, all of whom are making the most of the benefits.

By Sara Barker • 3 min read • Thu, 14th Oct 2021

Customer Relationship Management

Understanding the primary approaches to call recording in Microsoft Teams

Enghouse Interactive explains the benefits of integrating call recording with Microsoft Teams for contact centres.

By Sara Barker • 3 min read • Wed, 13th Oct 2021

Customer Relationship Management

Video: 10 Minute IT Jams - Who is Enghouse Interactive?

Enghouse Interactive aims to be a leading provider of contact centre tech. We spoke to their APAC MD to find out more.

By Sara Barker • 5 min read • Wed, 24th Mar 2021

Unified Communications

Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends

Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.

By Sara Barker • 7 min read • Thu, 18th Mar 2021

Customer Relationship Management

How a NZ contact centre solution grew into a leading Microsoft Teams offering

NZ-based Zeacom's software has become Enghouse's top-selling contact centre solution, with its Microsoft Teams contact centre offering at its heart.

By Nick Forrester • 3 min read • Thu, 18th Mar 2021

Customer Relationship Management

Four ways to integrate the contact centre with Microsoft Teams and improve CX

Enghouse Interactive highlights the benefits of integrating contact centres with Microsoft Teams, including omni-channel routing and quality assurance.

By Sara Barker • 5 min read • Thu, 18th Mar 2021

Customer Relationship Management

Enghouse Interactive: Why Teams is a 'game changer' for the channel

The company knew that there would be interest amongst channel partners and end users, but it turned out to be much stronger than expected.

By Sara Barker • 3 min read • Thu, 18th Mar 2021

Digital Signage

Zscaler appoints first ANZ channel manager

Based in Melbourne, Dilshan will be responsible for developing and maturing the Zscaler channel in line with the company's growth strategies.

By Patrick Martlew • 2 min read • Tue, 22nd Aug 2017

Unified Communications

Enghouse offering local resellers new hosting opportunity

Enghouse Interactive is about to launch a new self service IVR platform locally and it's on the hunt for resellers to provide hosted versions.

By Heather Wright • 3 min read • Thu, 23rd Feb 2017

Unified Communications

Case study: How did Ultrafast Fibre solve their communication issues?

Ultrafast Fibre were trying to operate in a highly-competitive environment using a legacy phone system from the late 1990s - here's how they fixed it.

By Ashton Young • 3 min read • Fri, 13th May 2016