Experience Design Stories

UK Stories

Experience Design stories

Leeds consultancy hires 16-year-old for QR code project

A schoolboy has helped build a secure QR code device for a car park operator, after a Leeds consultancy gave him paid client work.

By Joseph Gabriel Lagonsin • 4 min read • Today

Software-as-a-Service

Scran launches cooking app for neurodivergent users

Designed to cut cognitive load in the kitchen, the app lets users turn scattered recipes into clearer, step-by-step instructions.

By Sofiah Nichole Salivio • 4 min read • This month

Digital Transformation

Why trust should be the number one priority for AI customer experience

Fewer than half of people globally trust AI, putting customer adoption and revenue at risk unless firms explain how systems make decisions.

By Martijn Gribnau • 5 min read • This month

Digital Transformation

Mercator promotes Gold & Bates in leadership shake-up

The consultancy is sharpening its AI push and public sector focus as internal promotions aim to strengthen client ties and open new markets.

By Sofiah Nichole Salivio • 4 min read • Last month

Global Stories

Experience Design stories

Customer Experience

For sensitive health categories, eCommerce can remove more than just the checkout queue

Discreet packaging, clearer product information and easier repeat ordering are helping buyers of continence products avoid embarrassment and confusion.

By Liz Anieto • 4 min read • Today

AIOps

DXC launches AI workplace service to cut support calls

Early users have seen service desk calls fall by 60% as DXC's new workplace platform tries to fix IT issues before staff notice them.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

SAP Concur warns of travel expense compliance risks

Half of business travellers admit bending expense rules, as unapproved AI use and weak approvals add to finance teams' compliance worries.

By Karen Joy Bacudo • 4 min read • This month

Smart Cities

Personalised fan experiences top 2030 World Cup study

Supporters want tailored journeys over stadium spectacle at the 2030 FIFA World Cup, as 40% backed personalisation in Designit's survey.

By Regine Laguilles • 4 min read • Last month

Digital Transformation

Code and Theory appoints Harsh Kapadia for enterprise creative

The new division will strengthen Code and Theory's push into large-client transformation work as it deepens ties with Adobe and IBM.

By Sofiah Nichole Salivio • 3 min read • Last month

Digital Transformation

employees value autonomy over workplace technology

Employees are prioritising control and flexibility, suggesting heavy investment in digital tools may not improve workplace experience on its own.

By Sofiah Nichole Salivio • 4 min read • Last month

Software-as-a-Service

Askable launches Figma connector for customer research

Design teams could now make product calls with customer evidence at hand, as the new connector pulls verified research into Figma.

By Sean Mitchell • 3 min read • Last month

Software-as-a-Service

Trae adds Design Mode to Work platform for prototypes

The new mode could speed early product work by letting teams turn plain-language ideas into branded mock-ups and prototypes without switching tools.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 30th Jun 2026

Stories from Other Regions

Experience Design stories

Personalisation

The design decisions that move the needle most on Shopify conversion rates

Conversion gains on Shopify usually come from mobile-friendly product pages, faster checkout and site speed, not cosmetic redesigns.

By Mark Tarre • 6 min read • Today

Digital Transformation

MC&V wins new business from We Are Social & others

The appointments signal growing demand for AI-led production as agencies and brands seek faster social content, live experiences and hybrid campaigns.

By Sofiah Nichole Salivio • 4 min read • This month

Generative AI

Liquid Interactive launches with CAD $700,000 seed backing

The Toronto startup must prove interactive photo tools can keep users engaged beyond the novelty as it begins with only one free app.

By Sean Mitchell • 4 min read • Last month

Data Analytics

Elemental Concept expands to Australia with CX model

The consultancy is betting that Australian buyers will back a decision-led CX model as brands struggle to prove revenue gains from journey redesigns.

By Sofiah Nichole Salivio • 4 min read • Last month

Health Technologies

Patient.com launches platform to simplify healthcare

With paperwork and costs still confusing millions of Americans, the patient-led platform aims to show coverage, eligibility and assistance in one place.

By Sofiah Nichole Salivio • 4 min read • Last month