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Experience Design stories

Scran launches cooking app for neurodivergent users
Software-as-a-Service

Scran launches cooking app for neurodivergent users

Designed to cut cognitive load in the kitchen, the app lets users turn scattered recipes into clearer, step-by-step instructions.

By Sofiah Nichole Salivio • 4 min read • This month
Why trust should be the number one priority for AI customer experience
Digital Transformation

Why trust should be the number one priority for AI customer experience

Fewer than half of people globally trust AI, putting customer adoption and revenue at risk unless firms explain how systems make decisions.

By Martijn Gribnau • 5 min read • This month
Mercator promotes Gold & Bates in leadership shake-up
Digital Transformation

Mercator promotes Gold & Bates in leadership shake-up

The consultancy is sharpening its AI push and public sector focus as internal promotions aim to strengthen client ties and open new markets.

By Sofiah Nichole Salivio • 4 min read • Last month

Global Stories

Experience Design stories

The Great Content Collapse is already here. Is your marketing team ready?
Customer Experience

The Great Content Collapse is already here. Is your marketing team ready?

Marketing teams face weaker trust and tougher discovery as AI-generated content floods channels and answer engines shape first impressions.

By Sam Hoare • 5 min read • Yesterday
NIIT Learning wins 114 Brandon Hall awards with clients
eLearning

NIIT Learning wins 114 Brandon Hall awards with clients

Client-backed learning programmes have won 114 Brandon Hall HCM Excellence Awards, including 24 for SweetRush since its January acquisition by NIIT Learning.

By Sofiah Nichole Salivio • 4 min read • Last week
For sensitive health categories, eCommerce can remove more than just the checkout queue
Customer Experience

For sensitive health categories, eCommerce can remove more than just the checkout queue

Discreet packaging, clearer product information and easier repeat ordering are helping buyers of continence products avoid embarrassment and confusion.

By Liz Anieto • 4 min read • Last week
DXC launches AI workplace service to cut support calls
AIOps

DXC launches AI workplace service to cut support calls

Early users have seen service desk calls fall by 60% as DXC's new workplace platform tries to fix IT issues before staff notice them.

By Joseph Gabriel Lagonsin • 4 min read • This month
SAP Concur warns of travel expense compliance risks
Software-as-a-Service

SAP Concur warns of travel expense compliance risks

Half of business travellers admit bending expense rules, as unapproved AI use and weak approvals add to finance teams' compliance worries.

By Karen Joy Bacudo • 4 min read • This month
Personalised fan experiences top 2030 World Cup study
Smart Cities

Personalised fan experiences top 2030 World Cup study

Supporters want tailored journeys over stadium spectacle at the 2030 FIFA World Cup, as 40% backed personalisation in Designit's survey.

By Regine Laguilles • 4 min read • Last month
Code and Theory appoints Harsh Kapadia for enterprise creative
Digital Transformation

Code and Theory appoints Harsh Kapadia for enterprise creative

The new division will strengthen Code and Theory's push into large-client transformation work as it deepens ties with Adobe and IBM.

By Sofiah Nichole Salivio • 3 min read • Last month
employees value autonomy over workplace technology
Digital Transformation

employees value autonomy over workplace technology

Employees are prioritising control and flexibility, suggesting heavy investment in digital tools may not improve workplace experience on its own.

By Sofiah Nichole Salivio • 4 min read • Last month
Askable launches Figma connector for customer research
Software-as-a-Service

Askable launches Figma connector for customer research

Design teams could now make product calls with customer evidence at hand, as the new connector pulls verified research into Figma.

By Sean Mitchell • 3 min read • Last month

Stories from Other Regions

Experience Design stories

MC&V wins new business from We Are Social & others
Digital Transformation

MC&V wins new business from We Are Social & others

The appointments signal growing demand for AI-led production as agencies and brands seek faster social content, live experiences and hybrid campaigns.

By Sofiah Nichole Salivio • 4 min read • This month
Liquid Interactive launches with CAD $700,000 seed backing
Generative AI

Liquid Interactive launches with CAD $700,000 seed backing

The Toronto startup must prove interactive photo tools can keep users engaged beyond the novelty as it begins with only one free app.

By Sean Mitchell • 4 min read • Last month
Elemental Concept expands to Australia with CX model
Data Analytics

Elemental Concept expands to Australia with CX model

The consultancy is betting that Australian buyers will back a decision-led CX model as brands struggle to prove revenue gains from journey redesigns.

By Sofiah Nichole Salivio • 4 min read • Last month
Patient.com launches platform to simplify healthcare
Health Technologies

Patient.com launches platform to simplify healthcare

With paperwork and costs still confusing millions of Americans, the patient-led platform aims to show coverage, eligibility and assistance in one place.

By Sofiah Nichole Salivio • 4 min read • Last month
Dentsu Aotearoa launches technology practice with Knox
Digital Transformation

Dentsu Aotearoa launches technology practice with Knox

The new unit aims to help New Zealand clients adopt AI and emerging tools more directly across media, production and customer experience.

By Mark Tarre • 4 min read • Last month