Explainable AI Stories

UK Stories

Explainable AI stories

UK consumers trust AI less with payments than health

The finding highlights a trust gap that could slow AI adoption in payments, with only 22% of UK consumers willing to use it there.

By Karen Joy Bacudo • 4 min read • Last week

Data Protection

NatWest tests AI spending insights & fraud support

Customers will be able to query spending patterns in natural language as the bank expands in-house AI after launching fraud triage support.

By Karen Joy Bacudo • 4 min read • Last week

Data Analytics

Earnix says insurers will compete on decision-making

Insurers face growing pressure to connect pricing, underwriting and customer decisions as AI and shifting risks reshape the market.

By Karen Joy Bacudo • 4 min read • Last month

Global Stories

Explainable AI stories

Software-as-a-Service

Trust to decide winners in AI assessment technology

Reliability and compliance are emerging as the real differentiators in e-assessment, as schools and professional bodies scrutinise AI-driven exam tools.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Data Protection

Interview: Cloudera says AI agents reshape zero trust

Enterprises must update identity controls as software agents generate more requests and need tightly time-limited access to sensitive systems.

By Sean Mitchell • 6 min read • Last week

Digital Transformation

Infosys extends ABN AMRO tie-up for AI-led overhaul

The bank aims to cut IT complexity and operating costs as generative and agentic AI move beyond pilots into core systems.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

Iron Mountain wins first-time analyst nods for InSight DXP

It boosts Iron Mountain's push into AI-ready records management as the platform gains broader analyst attention across document processing and analytics.

By Raphael Veloso • 4 min read • Last week

Fintech

Rocket expands AI controls for mainframes in banks

Skills shortages and stricter oversight are pushing banks to seek safer AI tools for mainframes, with new controls aimed at keeping actions auditable.

By Mara Sugue • 4 min read • Last month

Software-as-a-Service

Avalara launches Aviator AI hub for tax compliance

Existing customers get the AI tool at no extra cost for now, as Avalara targets gaps in tax workflows and audit readiness.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

Regnology finds agentic AI gap in reporting adoption

Only 16% of firms have embedded AI in regulatory reporting, as governance and trust issues keep most projects in pilot stage.

By Karen Joy Bacudo • 4 min read • Last month

Software-as-a-Service

Gravwell unveils five AI agents for security teams

Security teams can now use narrowly scoped agents to triage alerts, investigate cases and check systems without giving AI unrestricted access.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Data Analytics

Retail Insight launches AI analytics platform for retailers

Retailers may cut analysis time from hours to minutes as the tool turns operational data into plain-English answers with charts and audit trails.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Explainable AI stories

Digital Transformation

Australia's reporting crunch exposes finance's data gaps

Rising scrutiny of Australian accounts is exposing patchy data controls, after ASIC issued a record AUD $350 million in civil penalties.

By Mike Goldsworthy • 5 min read • 4 days ago

Manufacturing

SAS named Leader in IDC decision intelligence MarketScape

The ranking strengthens SAS's pitch to regulated industries, where auditable AI decisions and consistent logic across cloud and on-premises systems matter most.

By Raphael Veloso • 4 min read • Last week