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LearnUpon launches LearnUpon Anywhere to boost customer education
EduTech

LearnUpon launches LearnUpon Anywhere to boost customer education

LearnUpon launches LearnUpon Anywhere, allowing organisations to integrate training modules directly into their digital platforms for seamless customer education.

By Catherine Knowles • 3 min read • Fri, 23rd Aug 2024

Global Stories

Forrester stories

BlueVoyant study shows MDR services offer 210% ROI & cost savings
Security Posture

BlueVoyant study shows MDR services offer 210% ROI & cost savings

BlueVoyant's MDR services achieve 210% ROI and USD $3.9M NPV over three years, per Forrester Consulting. Benefits include reduced alerts, faster resolutions, and cost savings.

By Imee Dequito • 3 min read • Wed, 11th Sep 2024
Infosys leads in Forrester Wave for automation & testing services
DevOps

Infosys leads in Forrester Wave for automation & testing services

Infosys has been named a Leader in The Forrester Wave for Continuous Automation and Testing Services, highlighting its strengths in AI talent and cloud testing.

By Sean Mitchell • 3 min read • Wed, 11th Sep 2024
Forrester's 2025 predictions reveal mixed trends in AI & tech
Digital Transformation

Forrester's 2025 predictions reveal mixed trends in AI & tech

Forrester's 2025 Predictions reports forecast AI and tech trends, highlighting AI investment pitfalls and increased AIOps adoption to manage tech debt.

By Catherine Knowles • 3 min read • Wed, 11th Sep 2024
Kore.ai AI solutions now available on AWS Marketplace
Marketing Technologies

Kore.ai AI solutions now available on AWS Marketplace

Kore.ai's AI automation and contact centre solutions are now listed on AWS Marketplace, simplifying integration for enterprises seeking advanced AI capabilities.

By Kaleah Salmon • 3 min read • Fri, 6th Sep 2024
SAS named leader in AI/ML platforms by Forrester report
Generative AI

SAS named leader in AI/ML platforms by Forrester report

Forrester has named SAS a leader in AI/ML platforms in its Q3 2024 report, lauding its robust, user-friendly tools for next-gen AI/ML applications.

By Sean Mitchell • 2 min read • Thu, 5th Sep 2024
Asia Pacific faces rising fraud threat, Forrester report warns
Network Infrastructure

Asia Pacific faces rising fraud threat, Forrester report warns

A Forrester report warns that the Asia Pacific region faces a growing threat from fraud, with incident rates exceeding the global average, straining financial institutions.

By Kaleah Salmon • 3 min read • Wed, 4th Sep 2024
Zendesk launches Relay to enhance customer communications
Customer Experience

Zendesk launches Relay to enhance customer communications

Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.

By Catherine Knowles • 3 min read • Tue, 3rd Sep 2024
ColorTokens named leader in Forrester Wave for microsegmentation
Malware

ColorTokens named leader in Forrester Wave for microsegmentation

ColorTokens has been recognised as a Leader in Forrester's Wave: Microsegmentation Solutions, Q3 2024, for its visionary, breach-ready strategy.

By Catherine Knowles • 3 min read • Thu, 29th Aug 2024
Akamai recognised as leader in Forrester Wave Q3 2024 report
Cybersecurity

Akamai recognised as leader in Forrester Wave Q3 2024 report

Akamai Technologies has been named a Leader in the Q3 2024 Forrester Wave report on Microsegmentation Solutions, excelling in key security functionalities.

By Catherine Knowles • 2 min read • Thu, 29th Aug 2024
Illumio named leader in microsegmentation by Forrester
Ransomware

Illumio named leader in microsegmentation by Forrester

Illumio named leader in microsegmentation by Forrester, achieving top scores in the latest Forrester Wave: Microsegmentation Solutions, Q3 2024 report.

By Imee Dequito • 3 min read • Thu, 29th Aug 2024
Zendesk launches Relay to enhance outbound communication
Customer Experience

Zendesk launches Relay to enhance outbound communication

Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.

By Shannon Williams • 3 min read • Thu, 22nd Aug 2024
Zendesk & Meta boost proactive customer communication with Relay
Customer Experience

Zendesk & Meta boost proactive customer communication with Relay

Zendesk has teamed up with Meta to launch Relay, an app in the Zendesk Marketplace that boosts customer engagement via WhatsApp with proactive messages.

By Kaleah Salmon • 3 min read • Thu, 22nd Aug 2024
BillingPlatform named Leader in Gartner Magic Quadrant 2024
Marketing Technologies

BillingPlatform named Leader in Gartner Magic Quadrant 2024

BillingPlatform has been named a Leader in the 2024 Gartner Magic Quadrant for Recurring Billing Applications, securing the top spot for Ability to Execute.

By Imee Dequito • 3 min read • Thu, 15th Aug 2024
Amplitude named Leader in Forrester Wave 2024 for FM&E solutions
DevOps

Amplitude named Leader in Forrester Wave 2024 for FM&E solutions

Amplitude earns top spot in Forrester Wave 2024 for FM&E solutions, excelling in 11 criteria including advanced experimentation and pricing.

By Shannon Williams • 3 min read • Wed, 14th Aug 2024
GenAI raises security concerns for APAC organisations
Cloud Security

GenAI raises security concerns for APAC organisations

The rise of generative AI in APAC is met with security apprehensions, with 41% of organisations viewing it as a threat, according to a Forrester Consulting study for Tenable.

By Shannon Williams • 3 min read • Wed, 14th Aug 2024

Stories from Other Regions

Forrester stories

HSBC & Singlife top customer experience in Singapore study
Customer Experience

HSBC & Singlife top customer experience in Singapore study

HSBC and Singlife lead in customer experience in banking, investments, and insurance, says Forrester's 2024 Singapore CX Index.

By Shannon Williams • 3 min read • Thu, 22nd Aug 2024