Freshworks stories - Page 1
Murali Swaminathan named Chief Technology Officer at Freshworks
This month
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Freshworks appoints Murali Swaminathan as CTO, bringing over 30 years of software engineering experience to lead its global technology and innovation strategy.
Rocketlane secures USD $24 million Series B funding for CRM platform
Wed, 17th Jul 2024
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Rocketlane raises USD $24 million in Series B to enhance its AI-driven CRM platform. Co-led by 8VC, Matrix Partners India, and Nexus Venture Partners, funding totals USD $45 million.
Freshworks report highlights strong AI adoption in APAC workplaces
Wed, 10th Jul 2024
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Freshworks' Global AI Workplace Report reveals that 55% of employees globally are using AI tools, with 70% in APAC region using AI weekly.
Freshworks appoints Ian Tickle as VP for Europe expansion
Thu, 4th Jul 2024
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Freshworks has named Ian Tickle as Senior VP and General Manager for Europe, tasking him with driving the company’s expansion across the continent.
AI boosts efficiency for 67% of Australian workers
Tue, 2nd Jul 2024
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Australian workers are embracing AI, with 67% using it weekly and saving at least three hours, finds Freshworks 2024 Global AI Workplace report.
AI regulation concerns hinder UK business adoption, survey says
Fri, 28th Jun 2024
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A Freshworks survey reveals 35% of UK businesses see unclear AI regulations as a major barrier to adoption despite acknowledged productivity gains.
Chargebee appoints new leaders as market reaches USD $1.5 trillion
Wed, 26th Jun 2024
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Chargebee has named Brian Clark as President of Go-to-Market and Andrew Sherwood as SVP of Global Sales, aiming to capitalise on the booming USD $1.5 trillion subscription economy.
Freshworks acquires Device42, enhancing IT asset management
Wed, 12th Jun 2024
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Freshworks acquires Device42 to enhance ITAM and ITSM offerings, promising a unified platform for advanced asset discovery and application dependency mapping.
Freshworks appoints Andrew Phillips as new VP of Sales for ANZ
Mon, 3rd Jun 2024
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Freshworks appoints Andrew Phillips as the new Country Manager and VP of Sales for ANZ, aiming to enhance market presence with advanced generative AI features.
Freshworks appoints Ashwin Ballal as new CIO
Wed, 15th May 2024
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Freshworks appoints Ashwin Ballal as new CIO, succeeding Prasad Ramakrishnan. Ballal brings over 30 years of tech expertise to drive transformative growth.
UK excels in customer satisfaction & IT service delivery
Thu, 9th May 2024
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Freshworks report reveals generative AI impact on UK business performance, boasting of rapid customer response times and high satisfaction scores.
Dennis Woodside takes over as Freshworks CEO from founder Girish Mathrubootham
Fri, 3rd May 2024
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Dennis Woodside takes the reins as CEO of Freshworks, succeeding company founder Girish Mathrubootham who becomes Executive Chairman, guiding the firm to its next chapter of global growth.
Freshworks names Abe Smith as Chief of Global Field Operations
Thu, 8th Feb 2024
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SaaS giant Freshworks enlists Abe Smith, with his 25-year field sales experience from Zoom, Oracle, and Cisco, as Chief of Global Field Operations to spur its upmarket progression.
Freshworks predicts transformative impact of generative AI
Wed, 13th Dec 2023
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Freshworks’ top executives predict generative AI will power a technological revolution by 2024, revolutionising multiple sectors.
Freshworks customers enhance employee experience via increased Microsoft Teams usage
Mon, 30th Oct 2023
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Freshworks reports a surge in Microsoft Teams usage by Freshservice customers, increasing productivity for over 250,000 users.
Village Roadshow Group strengthens customer experience using Freshworks
Sun, 29th Oct 2023
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Village Roadshow Group sees a boost in customer satisfaction of 25% and cuts 60% of IT costs by employing Freshworks’ IT service management solution.
Bitkub Exchange selects Freshworks to boost customer support
Fri, 13th Oct 2023
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Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
IT professionals embracing AI to automate workflows
Wed, 4th Oct 2023
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IT pros, especially senior leaders and younger generations, are embracing AI to automate workflows and boost efficiency.
Freshworks customers boost experience with Microsoft Teams
Tue, 3rd Oct 2023
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Freshworks reports a notable increase in Microsoft Teams usage by Freshservice customers, improving employee experiences with AI support.
Massive financial opportunity for IT leaders leveraging AI
Wed, 27th Sep 2023
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The number of software applications on IT teams' work computers has increased by 71% in the past year, according to a report by Freshworks.