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ControlUp tops USD $100 million ARR & becomes unicorn
Digital Transformation

ControlUp tops USD $100 million ARR & becomes unicorn

Demand for automated workplace IT has pushed ControlUp past USD $100 million ARR, lifting its valuation above USD $1 billion.

By Karen Joy Bacudo • 4 min read • Thu, 16th Apr 2026
Parcelhero adds AI support chat for round-the-clock help
Unified Communications

Parcelhero adds AI support chat for round-the-clock help

Customers can now get round-the-clock parcel help as the courier comparison site blends an AI chatbot with live agents and unified case tracking.

By Sofiah Nichole Salivio • 4 min read • Wed, 8th Apr 2026
Deskpro launches on AWS European Sovereign Cloud in EU
Software-as-a-Service

Deskpro launches on AWS European Sovereign Cloud in EU

Deskpro rolls out its help desk platform on AWS European Sovereign Cloud, targeting EU customers with strict data residency demands.

By Sean Mitchell • 4 min read • Fri, 20th Mar 2026

Global Stories

Helpdesk stories

G2A launches AI support agent called Dave for sellers
Software-as-a-Service

G2A launches AI support agent called Dave for sellers

The rollout should ease support bottlenecks for sellers as the tool handles surges in game-release enquiries across 180 countries.

By Sofiah Nichole Salivio • 4 min read • Last month
G2A rolls out AI support agent Dave to sellers worldwide
Software-as-a-Service

G2A rolls out AI support agent Dave to sellers worldwide

Sellers on G2A's marketplace can now handle support surges more quickly as the AI tool has cut human intervention on cases by up to 30%.

By Sofiah Nichole Salivio • 3 min read • Last month
Yubico's YubiKey 5.8 adds digital signing features
Multi-factor authentication

Yubico's YubiKey 5.8 adds digital signing features

The update could let companies use a single security key to approve payments, documents and AI actions without custom cryptography.

By Mark Tarre • 4 min read • Last month
Devolutions & Telegraph Ventures back Mizo in AI push
Software-as-a-Service

Devolutions & Telegraph Ventures back Mizo in AI push

The minority stake should help Mizo speed up AI ticket automation for managed service providers seeking to cut frontline support costs and delays.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Zendesk launches AI-driven autonomous service workforce
Digital Transformation

Zendesk launches AI-driven autonomous service workforce

Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 20th May 2026
Weverse deploys Google Cloud AI for global fan support
Unified Communications

Weverse deploys Google Cloud AI for global fan support

Fans in 245 countries and regions can now get round-the-clock help on tickets and merchandise as Weverse automates support with Google Cloud AI.

By Mark Tarre • 4 min read • Thu, 7th May 2026
Rippling adds Splashtop remote access for IT teams
Digital Transformation

Rippling adds Splashtop remote access for IT teams

IT teams can now open and record remote desktop sessions from Rippling, tying support actions to device records and policies.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 5th May 2026
Amplitude launches AI assistant for in-product support
Digital Transformation

Amplitude launches AI assistant for in-product support

Users can now get help inside an app as Amplitude ties support to behavioural data, aiming to cut tickets and friction.

By Catherine Knowles • 4 min read • Thu, 23rd Apr 2026
WatchGuard & HaloPSA integrate security tools for MSPs
Firewalls

WatchGuard & HaloPSA integrate security tools for MSPs

MSPs can cut manual work and billing errors as WatchGuard security events, device data and licences flow into HaloPSA.

By Mark Tarre • 3 min read • Wed, 15th Apr 2026
ControlUp adds Intel Device IQ to desktop monitoring
Human Capital Management

ControlUp adds Intel Device IQ to desktop monitoring

It gives IT teams earlier warning of laptop faults by tying silicon-level telemetry to user experience data on hybrid work PCs.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 27th Mar 2026
Start Tech boss urges MSPs to focus on business needs
Digital Transformation

Start Tech boss urges MSPs to focus on business needs

Managed service providers risk missing client needs if they chase AI hype first, Ian Groves told an industry event in London.

By Sofiah Nichole Salivio • 5 min read • Fri, 27th Mar 2026
DNSFilter adds DNS PreCheck to protect roaming staff
Firewalls

DNSFilter adds DNS PreCheck to protect roaming staff

DNSFilter unveils DNS PreCheck to keep DNS security intact for roaming staff, blocking malicious domains across shifting Wi-Fi networks.

By Mark Tarre • 4 min read • Sat, 14th Mar 2026
Zendesk to acquire Forethought in agentic AI expansion
Digital Transformation

Zendesk to acquire Forethought in agentic AI expansion

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026

Stories from Other Regions

Helpdesk stories

ServiceNow warns of Ireland's 284 million-hour service gap
Customer Relationship Management

ServiceNow warns of Ireland's 284 million-hour service gap

Irish consumers are losing 284 million hours a year to poor service, as weak systems and low empathy leave firms at risk of defections.

By Sean Mitchell • 4 min read • Fri, 3rd Apr 2026