IT service management (ITSM) stories - Page 2
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SolarWinds report reveals ITSM could save 23 hours a week
Fri, 20th Oct 2023
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digital transformation
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cx
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martech
SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.
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Bitkub Exchange selects Freshworks to boost customer support
Fri, 13th Oct 2023
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itsm
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freshdesk
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productivity
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
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Xalient launches next-generation AIOps platform Martina 2.0
Fri, 28th Apr 2023
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paas
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datacentre infrastructure
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iaas
The platform gives the benefit of real-time monitoring, anomaly detection and behavioural analysis for optimal user experience.
![Story image](../../../../../uploads/story/2023/03/15/preview_GettyImages-1261941805.webp)
SolarWinds announces first ITSM data centre in Australia
Wed, 15th Mar 2023
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saas
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itsm
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solarwinds
SolarWinds has announced the launch of its first IT service management (ITSM) data centre in Australia for SolarWinds Service Desk customers.
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Ivanti named leader in the 2022 Gartner Magic Quadrant
Fri, 4th Nov 2022
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ai
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ml
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itsm
Ivanti, the Neurons automation platform provider, is recognised for its completeness of vision and ability to execute IT service management (ITSM) tools.
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Eradicating ‘App Fatigue’ and retention problems through implementing no-code ITSM
Fri, 23rd Sep 2022
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apm
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low-code
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software development
Almost always, simplicity is best. Intuitive designs and practical workflows are the keys to preventing fatigue.
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SmartBear appoints Anthony Bryce as product management vice president
Fri, 26th Aug 2022
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ai
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cybersecurity
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software development
Jim Wu and Anthony Bryce have been hired as AI and data science VP and product management VP, respectively, at SmartBear Innovation Labs.
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IT service teams still struggling two years into pandemic
Fri, 29th Apr 2022
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uc
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network infrastructure
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martech
Organisations are facing new challenges in IT service management as hybrid working becomes the norm, according to a survey by ManageEngine.
![Story image](../../../../../uploads/story/2022/02/09/preview_GettyImages-487610623.webp)
Airwallex makes key leadership hires, growing US team
Wed, 9th Feb 2022
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fintechs
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finance, leasing & rental
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itsm
Global fintech platform, Airwallex, has added two essential senior hires to its leadership team, expanding the company’s presence in the US.
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Empired wins $59M, multi-year contract with Water Corporation
Wed, 2nd Feb 2022
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workplace
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itsm
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empired
Empired lands AU$59m contract with Water Corporation for digital workplace and infrastructure managed services.
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Zoho's ManageEngine named a Niche Player in the 2021 Gartner Magic Quadrant
Mon, 13th Sep 2021
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manageengine
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servicedesk plus
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gartner
ManageEngine has announced it's been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.
![Story image](../../../../../uploads/story/2021/06/15/preview_GettyImages-871063482.webp)
Ivanti launches IT service desk integration with Citrix Workspace
Wed, 16th Jun 2021
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virtualisation
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daas
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itsm
Service desk and IT teams can now create and manage service requests and incidents within the Citrix Workspace console.
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Transitioning from ITIL v3 certification to ITIL 4
Thu, 8th Apr 2021
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it services
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itsm
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lumify
ITIL v3 exams and training will soon be discontinued as AXELOS transitions to ITIL 4. Find out how to update your certification.
![Story image](../../../../../uploads/story/2020/11/27/preview_GettyImages-958125096.webp)
Ivanti extends ESM automation capabilities with latest additions
Fri, 27th Nov 2020
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itsm
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ivanti
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automation
Ivanti has made additions to its Enterprise Service Management (ESM) portfolio, with greater automation capabilities between service management and SecOps.
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Freshworks named in fourth Magic Quadrant this year
Wed, 14th Oct 2020
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crm
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cx
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martech
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
![Story image](../../../../../uploads/story/2020/07/20/preview_GettyImages-1202921639.webp)
IT service management remains effective in remote working environments - survey
Mon, 20th Jul 2020
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hybrid & remote work
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manageengine
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itsm
72% of IT professionals say IT service management remains effective in remote working, according to a survey by ManageEngine.
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IT services industry to have a 'dismal' 2020
Mon, 11th May 2020
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uc
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hybrid & remote work
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contact centre
New research from GlobalData suggests the impact of COVID-19 and the great shift to remote working does not bode well for the industry.
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Axios Systems bolsters University of Canterbury's IT service management
Thu, 26th Mar 2020
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it services
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itsm
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axios systems
The University of Canterbury has replaced its IT service management software to address inefficiencies and improve user experience.@axiossystems.
![Story image](../../../../../uploads/story/2019/10/10/preview_RajeshGanesan.webp)
ManageEngine expands ESM capabilities for on-premise environments
Thu, 10th Oct 2019
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manageengine
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itsm
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zoho
ManageEngine enhances ServiceDesk Plus with new capabilities, enabling departments to create individual service desks and streamline service management.
![Story image](../../../../../uploads/story/2017/09/08/preview_Michael_Bosnar_Ivanti.webp)
Interview: Ivanti 'gets serious' about Kiwi market
Fri, 8th Sep 2017
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cybersecurity
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landesk
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itsm
After opening its first NZ office and signing Duo, Ivanti’s Michael Bosnar outlines his plans and the security and ITAM opportunities for resellers.