IT service management (ITSM) stories - Page 7
Delinea announces 400 new features for its Privileged Access Management platform
Fri, 15th Dec 2023
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Delinea boosts its Privileged Access Management platform with over 400 integrations, bolstering cybersecurity.
ControlUp's new ITSM Connector integrates with ServiceNow for enhanced digital workflow
Tue, 7th Nov 2023
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ControlUp launches its ITSM Connector which integrates with ServiceNow, aiming to enhance digital workflows and resolve IT issues before users notice them.
Village Roadshow Group strengthens customer experience using Freshworks
Sun, 29th Oct 2023
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Village Roadshow Group sees a boost in customer satisfaction of 25% and cuts 60% of IT costs by employing Freshworks’ IT service management solution.
Konica Minolta Australia launches Insight Hub for enhanced IT services
Mon, 23rd Oct 2023
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Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.
SolarWinds report reveals ITSM could save 23 hours a week
Fri, 20th Oct 2023
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SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.
Bitkub Exchange selects Freshworks to boost customer support
Fri, 13th Oct 2023
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Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
Xalient launches next-generation AIOps platform Martina 2.0
Fri, 28th Apr 2023
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The platform gives the benefit of real-time monitoring, anomaly detection and behavioural analysis for optimal user experience.
SolarWinds announces first ITSM data centre in Australia
Wed, 15th Mar 2023
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SolarWinds has announced the launch of its first IT service management (ITSM) data centre in Australia for SolarWinds Service Desk customers.
Ivanti named leader in the 2022 Gartner Magic Quadrant
Fri, 4th Nov 2022
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Ivanti, the Neurons automation platform provider, is recognised for its completeness of vision and ability to execute IT service management (ITSM) tools.
Eradicating ‘App Fatigue’ and retention problems through implementing no-code ITSM
Fri, 23rd Sep 2022
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Almost always, simplicity is best. Intuitive designs and practical workflows are the keys to preventing fatigue.
Video: 10 Minute IT Jams - Introducing Servicely
Wed, 31st Aug 2022
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Dion Williams joins us today to discuss how Servicely can help businesses achieve more productive and efficient practices through AI.
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SmartBear appoints Anthony Bryce as product management vice president
Fri, 26th Aug 2022
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Jim Wu and Anthony Bryce have been hired as AI and data science VP and product management VP, respectively, at SmartBear Innovation Labs.
IT service teams still struggling two years into pandemic
Fri, 29th Apr 2022
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Organisations are facing new challenges in IT service management as hybrid working becomes the norm, according to a survey by ManageEngine.
Airwallex makes key leadership hires, growing US team
Wed, 9th Feb 2022
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Global fintech platform, Airwallex, has added two essential senior hires to its leadership team, expanding the company’s presence in the US.
Empired wins $59M, multi-year contract with Water Corporation
Wed, 2nd Feb 2022
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Empired lands AU$59m contract with Water Corporation for digital workplace and infrastructure managed services.
Zoho's ManageEngine named a Niche Player in the 2021 Gartner Magic Quadrant
Mon, 13th Sep 2021
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ManageEngine has announced it's been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.
Ivanti launches IT service desk integration with Citrix Workspace
Wed, 16th Jun 2021
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Service desk and IT teams can now create and manage service requests and incidents within the Citrix Workspace console.
Transitioning from ITIL v3 certification to ITIL 4
Thu, 8th Apr 2021
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ITIL v3 exams and training will soon be discontinued as AXELOS transitions to ITIL 4. Find out how to update your certification.
Ivanti extends ESM automation capabilities with latest additions
Fri, 27th Nov 2020
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Ivanti has made additions to its Enterprise Service Management (ESM) portfolio, with greater automation capabilities between service management and SecOps.
Freshworks named in fourth Magic Quadrant this year
Wed, 14th Oct 2020
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Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.