IT support stories
Kinetics Group expands IT services with OutSource merger
Last week
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dr
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data analytics
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digital transformation
Kinetics has integrated OutSource IT, boosting managed IT service capabilities to better serve NZ businesses amidst rising demand for cloud and cybersecurity.
Tray.ai launches ITSM Agent to automate IT support tasks
Last week
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saas
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uc
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digital transformation
Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.
Riverbed expands AI observability platform with new features
Last month
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uc
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aiops
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genai
Riverbed has unveiled an expansion of its AI observability platform, introducing new tools that promise to optimise IT operations and improve data insights.
Five reasons why every business needs Windows 11
Last month
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data protection
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digital transformation
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cybersecurity
As Windows 10 support will end in October 2025, businesses must upgrade to Windows 11 for enhanced security, stability, productivity, and lower IT costs.
Comptia A+ certification updated with AI & cybersecurity
Last month
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virtualisation
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edutech
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ai
The CompTIA A+ certification has been revamped to address crucial areas like artificial intelligence and cybersecurity, reflecting the shifting landscape of tech support roles.
Soti partners with Urovo to reduce transport downtime
Wed, 26th Mar 2025
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supply chain & logistics
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productivity
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soti
SOTI has partnered with Urovo to enhance mobile device reliability in the transport sector, aiming to minimise downtime caused by device malfunctions.
Rebel Energy partners with Nexer for Microsoft Dynamics BC
Tue, 25th Mar 2025
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digital transformation
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erp
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microsoft
Rebel Energy has teamed up with Nexer to implement Microsoft Dynamics BC, aiming to boost efficiency and support sustainable energy growth in the UK.
Tray.ai acquires Vanti to advance AI knowledge modelling
Thu, 20th Mar 2025
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software development
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agentic ai
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cloud services
Tray.ai has acquired Vanti to enhance its AI integration systems, aiming to advance adaptive AI agents capable of thriving in dynamic business environments.
Harnessing Automation and AI to Transform IT and Business Management
Thu, 13th Mar 2025
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ai
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microsoft
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it management
Automation and AI are revolutionising IT management, enabling professionals to escape mundane tasks and boost productivity, paving the way for greater innovation.
From AI to automation: How Pulseway redefines IT remote monitoring and management
Fri, 28th Feb 2025
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rpa
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edr
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ai
Pulseway has made significant strides in IT remote monitoring, launching innovative features like enhanced mobile device management and AI-powered tools to optimise operations.
Velocity launches tool to boost Smart Locker adoption ROI
Tue, 25th Feb 2025
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business continuity
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it support
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it procurement
Velocity Smart Technology has launched a new free planning tool aimed at helping IT leaders build data-driven business cases for Smart Lockers, promising significant cost savings.
Trusted Tech boosts cloud solutions with new support service
Thu, 20th Feb 2025
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microsoft
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support
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business continuity
Trusted Tech has launched Certified Support Services, aimed at enhancing Microsoft technology use with expert support and quick response times, amid rising IT challenges.
Monday's AI service platform launches for all users
Thu, 13th Feb 2025
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cx
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martech
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service management
monday.com has launched its AI-driven enterprise service management platform, monday service, now available for all users after a successful beta phase.
Wild Tech appoints Dan Whittle to lead AI services growth
Wed, 12th Feb 2025
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digital transformation
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partner programmes
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cybersecurity
Wild Tech has appointed Dan Whittle as General Manager of Managed Services, aiming to enhance its AI-driven technology solutions and business expansion.
Dan Whittle to lead Wild Tech's managed services revamp
Wed, 12th Feb 2025
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data analytics
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digital transformation
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partner programmes
Dan Whittle is appointed General Manager of Managed Services at Wild Tech, steering the company towards advanced technology solutions and AI integration.
TeamViewer & Google Meet unite for seamless IT support
Wed, 5th Feb 2025
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uc
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google
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video conferencing
TeamViewer has integrated its remote support capabilities with Google Meet, allowing users to troubleshoot issues directly during meetings without extra installations.
Specsavers to save big by switching support to Spinnaker
Tue, 28th Jan 2025
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cx
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martech
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oracle
Specsavers is set to save a significant amount over the next three years by switching support services from Oracle to Spinnaker, enhancing customer experience.
TechConnect partnership saves Marist Brothers 30% on IT costs
Mon, 16th Dec 2024
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edutech
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partner programmes
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microsoft
TechConnect's partnership with Marist Brothers has achieved a 30% cut in technology costs and improved their Microsoft Cloud migration strategy.
Study reveals challenges & costs of virtual desktops
Wed, 11th Dec 2024
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hcm
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cloud services
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vdi
New research reveals 31% of organisations face daily challenges with Virtual Desktop Infrastructure, highlighting crucial support needs amid cost pressures.
BrioHR enhances Malaysia's role in global HR technology
Tue, 3rd Dec 2024
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digital transformation
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hcm
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economics
BrioHR is boosting Malaysia's status in the global HR tech sector, aiming to transform workforce management amid strong support and economic growth.