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Knowledge Management stories

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TeKnowledge launch signals new era for global digital services
This month
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digital transformation
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cx
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martech
TeKnowledge, a global tech company formed by Cytek Security, Tek Experts, and Elev8, launched on 9th April 2024, evolving digital transformation services.
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JDD Furniture & Aston University unite to enhance efficiency
Last month
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ml
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ai
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office
Birmingham's JDD Furniture partners with Aston University in a Knowledge Transfer Partnership to bolster production efficiency amidst rising post-pandemic demand for custom office furniture.
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The benefits and risks of Artificial Intelligence
Last month
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bi
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big data
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data analytics
AI is a powerful business tool, yet it carries potential risks. According to Immuta's 2024 Data Security Report, robust data governance is crucial to maintain security.
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Basware unveils global expansion plans after bookings surge by 52%
Thu, 22nd Feb 2024
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martech
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cx
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compliance
Following a 52% surge in bookings, global AP automation leader Basware reveals expansive growth strategy, with a firm focus on AI innovation, customer growth, and fraud prevention.
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AI reshaping knowledge management for optimal asset use
Thu, 14th Dec 2023
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big data
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bi
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ai
Putting data in the right context makes it more useful, and AI and technologies like cognitive search can streamline this process.
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Asia Pacific retail banks show growing interest in Generative AI
Fri, 24th Nov 2023
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martech
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cx
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ai
Asia Pacific retail banks are showing increased interest in Generative AI, with 41% planning to invest, indicates an IDC report.
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Conversational AI expected to transform banking sector, claims Amelia survey
Mon, 16th Oct 2023
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contact centre
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cx
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martech
Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.
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Knowby Pro 4.0: Revolutionizing knowledge management with enhanced user experience
Fri, 13th Oct 2023
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apple
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smartphones
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cx
Knowby Pro 4.0, a game changer in knowledge management, promises enhanced user experience with a new web interface.
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47% digital workers struggle for information to be effective: Gartner
Thu, 11th May 2023
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productivity
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workplace
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gartner
Digital workplace leaders can implement shared applications and practices to drive better business outcomes, Gartner reveals.
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Black & White Engineering Expands Global Team with 93 New Hires
Thu, 16th Feb 2023
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knowledge management
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young people
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collaboration
Engineering firm Black and White Engineering is expanding its workforce, having experienced a 34% increase in staffing over the past year.
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Starmind appoints Michelle Chen as board of directors
Fri, 17th Jun 2022
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payroll systems
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hcm
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board of directors
Tech executive, Michelle Chen, joins board of directors at Starmind, bringing experience in growing companies globally, including Uber and Typeform.
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Syniti updates Knowledge Platform with cloud-based version
Fri, 6th May 2022
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cloud services
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digital transformation
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software updates
Building on the existing platform, the company is introducing the fully cloud-based version of Syniti Advanced Data Migration, now called Syniti Migrate.
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Zoho Corp launches new e-learning tool, TrainerCentral
Fri, 22nd Apr 2022
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edutech
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e-learning
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skills gap
Zoho launches TrainerCentral, a new business division aimed at filling the gap in the e-learning market and helping trainers create online courses.
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Kiwi tech stories: How one change helped retail crime intelligence platform Auror to win the market
Mon, 5th Jul 2021
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microsoft
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auror
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knowledge management
One of Auror’s biggest challenges was the decision to re-platform its software solution after only a couple of years into its business.
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Nitro report suggests poor document workflows hurt knowledge workers
Mon, 4th Nov 2019
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printing
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cloud services
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document management
Flawed doc workflows hike stress, risk jobs, Nitro study warns.
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Millions wasted on poor knowledge management solutions
Mon, 14th Oct 2019
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big data
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bi
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contact centre
A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.
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Ngā Pae o te Māramatanga empowers Māori cultural research
Wed, 7th Nov 2018
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māori
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maori education
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knowledge management
NPM unveils nine initiatives to boost Māori research, targeting areas like digital platforms and climate response.
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Insurance systems provider EIS partners with Microsoft Bot Framework
Fri, 12th May 2017
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crm
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contact centre
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microsoft
The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.
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Letter from the editor: Changing of the guard and on to newer, more exciting things
Fri, 12th May 2017
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cloud services
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fintech
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cx
KP is the new editor for bizEDGE, and would like to share her thoughts on the direction she wants the site to head in.
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Zendesk announcing machine learning-powered knowledge management solution
Thu, 4th May 2017
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ml
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it automation
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ai
Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.
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Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
Thu, 27th Apr 2017
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crm
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cx
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martech
Frost and Sullivan report underscores knowledge management as key in achieving heightened customer satisfaction in the digital age.
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A loyal customer
Mon, 1st Feb 2010
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smb
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knowledge management
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idc
In New Zealand, small businesses, making up 97.2% of all companies, seek nimble IT solutions for growth, highlighting a vast yet challenging market.
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GeekGirl on best practice and benchmarking
Wed, 1st Jul 2009
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ict
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social media
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collaboration
Companies are being encouraged to let their staff create a community of practice (CoP) to drive best practice and innovation in the workplace.
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Service with a smile
Wed, 1st Jul 2009
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it infrastructure
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itsm
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it management
Organisations facing IT management changes can consolidate their service desk for streamlined support, higher service levels, and reduced costs.