Manhattan Associates stories

Ghost stock is costing UK retailers profits and efficiency, with rising returns and inventory errors impacting operations and customer loyalty, says Manhattan Associates.

A survey shows 70% of Australians plan to boost spending as interest rates fall, but demand better deals and stable prices before making big purchases.

Manhattan Associates has promoted Raghav Sibal to Vice President, APAC, to lead growth amid rising demand for cloud and AI supply chain solutions in Asia-Pacific.

AI integration and data quality issues are hindering progress in transportation management, with 48% of organisations losing over 10% of budgets to errors and disruptions.

Most organisations expect to adopt autonomous AI in transport management by 2030, but face barriers including integration, skills shortages, and sustainability pressures.

Amazon Prime Day returns total 78 million items yearly in the UK, posing major operational and financial challenges for retailers amid rising consumer frustrations.

Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.

Adairs reports AUD $5 million annual savings after bringing its supply chain in-house with Manhattan SCALE, boosting efficiency and customer fulfilment.

Manhattan Associates unveils Enterprise Promise & Fulfill, a cloud-native tool enhancing B2B sales and order fulfilment by integrating with existing ERP systems.

Manhattan Associates launches Agentic AI and Agent Foundry to revolutionise supply chain operations with autonomous agents and customisable digital solutions.

Manhattan Associates launches a connector app on Shopify, offering retailers real-time inventory, order tracking, and diverse payment options to boost omnichannel fulfilment.

Manhattan Associates has been named a Leader in the Gartner Magic Quadrant for Transportation Management Systems for the seventh consecutive year.

The 2025 Unified Commerce Benchmark reveals that only 5% of evaluated retailers excel in omnichannel strategies, with leaders enjoying lower costs and higher customer satisfaction.

Manhattan Associates has unveiled updates to its Omni and Supply Chain platforms, enhancing customer support and operational efficiency for retailers.

Eddie Capel has retired as President and CEO of Manhattan Associates, transitioning to Executive Vice-Chairman, with Eric Clark stepping up as his successor.

Eddie Capel has stepped down as President and CEO of Manhattan Associates, with Eric Clark taking over the role to guide the company into its next chapter.

A study by Manhattan Associates reveals that 40% of shoppers abandon brands after negative return experiences, highlighting the critical need for efficient return processes.

Manhattan Associates has launched Postgame Spotlight, an analytics tool that enhances inventory allocation and fulfilment performance for retailers.

Manhattan Associates predicts that by 2025, retail will be reshaped by trends including unified commerce, AI-driven personalisation, and sustainability efforts.

British consumers are set to return £1.5 billion worth of unwanted Christmas gifts this year, highlighting significant challenges for retailers' logistics.