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Market research stories

Half of consumers mistrust AI agents with card details
Data Protection

Half of consumers mistrust AI agents with card details

Trust at the point of payment is the key hurdle, with 50.1% of European consumers unwilling to share card details with AI agents.

By Sofiah Nichole Salivio • 4 min read • Last week
UK SMEs turn to AI before accountants, survey finds
Digital Transformation

UK SMEs turn to AI before accountants, survey finds

Seven in ten SMEs now act on AI financial advice before calling accountants, as many expect software to soon handle compliance work too.

By Karen Joy Bacudo • 3 min read • Last week

Global Stories

Market research stories

UK firms struggle to reach customers online, study says
Digital Transformation

UK firms struggle to reach customers online, study says

Rising ad costs and changing algorithms are leaving many UK firms with little visibility over which digital channels win customers.

By Mark Tarre • 4 min read • Yesterday
GSA says private mobile network deployments top 2,000
Digital Transformation

GSA says private mobile network deployments top 2,000

Adoption of dedicated LTE and 5G systems is accelerating, with manufacturing still dominant and 5G now taking more than half of new projects.

By Sean Mitchell • 4 min read • Yesterday
UK Father's Day spending set to hit GBP £1.32 billion
Artificial Intelligence

UK Father's Day spending set to hit GBP £1.32 billion

Last-minute purchases are set to lift UK Father's Day spending to GBP £1.32 billion, with retailers bracing for a surge in courier demand.

By Mark Tarre • 4 min read • Yesterday
Enterprise AI use grows but readiness lags: survey
Digital Transformation

Enterprise AI use grows but readiness lags: survey

Legacy systems are slowing enterprise AI gains, with only 10% of large firms saying the technology is core to operations.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Microsoft survey warns Australian firms lag on AI governance
Software-as-a-Service

Microsoft survey warns Australian firms lag on AI governance

Only 28% of Australian workers say leaders are aligned on AI strategy, underscoring a governance gap as adoption races ahead.

By Joseph Gabriel Lagonsin • 5 min read • Yesterday
Australia & New Zealand small firms lift marketing spend
Data Protection

Australia & New Zealand small firms lift marketing spend

Despite inflation and interest-rate pressure, most small firms are boosting marketing and AI use to win customers and protect revenue.

By Joseph Gabriel Lagonsin • 5 min read • Yesterday
Marketers shift from AI experiment to implementation
Data Analytics

Marketers shift from AI experiment to implementation

More marketers are using AI for analysis and creative work, while planned investment in AI media is set to rise in the second half of the year.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
Attest launches AI-moderated interviews for research
Digital Transformation

Attest launches AI-moderated interviews for research

Brands can now get qualitative and quantitative research in one system, with results from consumer interviews returned within days.

By Sean Mitchell • 4 min read • 3 days ago
Skillsoft finds gulf between AI adoption & readiness
Digital Transformation

Skillsoft finds gulf between AI adoption & readiness

Only 24% of workers feel ready to use AI effectively, as firms roll out tools faster than training and governance can keep pace.

By Sean Mitchell • 4 min read • 3 days ago
Bottomline launches CFO Suite as finance AI pressure rises
Software-as-a-Service

Bottomline launches CFO Suite as finance AI pressure rises

Most finance chiefs are under board pressure to adopt AI, despite concerns that fragmented systems and poor data could undermine controls.

By Karen Joy Bacudo • 5 min read • 4 days ago
Cash still to account for 9% of Australian payments
Digital Transformation

Cash still to account for 9% of Australian payments

Digital wallets are gaining ground in Australia, but cash is still expected to account for 9% of point-of-sale value by 2030.

By Karen Joy Bacudo • 3 min read • 4 days ago
Global wire harness market set to hit USD $173.9bn
Robotics

Global wire harness market set to hit USD $173.9bn

Electrified vehicles, factory automation and renewable projects are expected to lift demand for organised wiring assemblies to USD $173.9 billion by 2036.

By Sofiah Nichole Salivio • 4 min read • Last week
Europe space sector doubts grow over scaling challenge
Supply Chain

Europe space sector doubts grow over scaling challenge

Two-thirds of aerospace decision-makers now question whether Europe can turn space expertise into industrial output fast enough to compete globally.

By Sean Mitchell • 3 min read • Last week

Stories from Other Regions

Market research stories

Australian firms roll back AI agents over governance
Software-as-a-Service

Australian firms roll back AI agents over governance

Governance failures have forced most Australian enterprises to pull back customer-facing AI agents, even as spending plans and deployments keep rising.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Customers lose trust in AI in regulated industries
Data Protection

Customers lose trust in AI in regulated industries

Consumer patience is thinning, with Australian customers most likely to walk away when poor communications or clumsy data capture erode trust.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago