Medallia stories

Nationwide wins Best Use of Customer Insight at the Institute of Customer Service Awards 2025 for its work with Medallia and Kantar improving member experience.

Medallia has appointed Carrie Parker as its new Chief Marketing Officer, bringing over 25 years of experience from major firms including Cision and American Express.

Medallia has appointed Fabrice Martin as Chief Product Officer, bringing over 30 years of experience to enhance its customer experience solutions.

New Look has joined forces with Medallia and Higher Oak to launch a comprehensive omnichannel customer experience programme, enhancing customer insights across all platforms.

Mark Bishof has been appointed Chairman and Chief Executive Officer at Medallia, signalling a major leadership shift at the software firm backed by Thoma Bravo.

Medallia predicts that 2025 will see hyper-personalisation, employee empowerment, and AI transforming customer engagement strategies.

Medallia has been named a supplier on the UK's G-Cloud 14 framework, offering cloud solutions to boost experience management for public sector agencies.

Medallia has been named a Leader in Forrester's Q4 2024 Customer Feedback Management Solutions evaluation, achieving top scores in key categories.

Medallia has launched a new partner programme to empower independent software vendors and service integrators, promoting innovation and enhancing customer experiences.

F5 releases NGINX One software to enhance application security and delivery for diverse enterprise teams, integrating load balancing, security, and AI-driven insights.

Datadog has appointed David Galloreese as its new Chief People Officer, bringing over 15 years of HR experience from top firms to boost its growth.

Medallia named a Strong Performer for Customer Analytics Technologies, spotlighting its advanced AI, real-time data processing, and text analytics.

Medallia emerges as a leader in The Forrester Wave: Text Mining and Analytics Platforms, Q2 2024 report, excelling in Vision, Innovation, and Adoption.

Medallia has been named a leader in Forrester’s Text Mining and Analytics Platforms Q2 2024, praised for its vision, innovation, and comprehensive AI-powered analytics.

Freshworks appoints Ashwin Ballal as new CIO, succeeding Prasad Ramakrishnan. Ballal brings over 30 years of tech expertise to drive transformative growth.

Abi Nourai named new Regional Vice President for ANZ at tech giant MongoDB, set to accelerate AI adoption and business growth in the region following his strategic success in the UK.

Medallia, an industry expert in customer and employee experience, earns recognition as Technology Leader in Quadrant Knowledge Solutions' Spark Matrix Digital Marketing Analytics Q4 2023 report.

Medallia secures prime position for the third year in a row in the Gartner Magic Quadrant for Voice of Customer platforms, backed by a £750 million investment.

Medallia, a global leader in customer and employee experience, appoints industry veteran, Ben Brewer, as its new Chief Revenue Officer, leveraging his extensive experience in tech firms.

Medallia, Inc. unveils Medallia Agile Research, an advanced self-service market research tool integrated into its Experience Cloud, aimed at enabling fast, comprehensive surveys and data collection while preserving the integrity of an organisation's data history.