Messaging stories

Percona has appointed open source veteran Kyle Davis to spearhead its Redis and Valkey strategy amid shifting database licensing models.

Newo raises USD $25m to grow AI voice agents that answer calls for small businesses, after revenue doubled late 2025 amid rising demand.

Retail brands will send a record 3.9 billion messages in the 2025 shopping season, up 15%, as AI and richer digital channels boost customer engagement.

Paytronix launches Journey Builder, an AI tool that automates personalised marketing campaigns for restaurants and convenience stores in real time.

Kerv has launched Guardian Assurance to help regulated firms like financial and legal services improve compliance and recording of communications.

Sinch launches Model Context Protocol to enable AI agents to handle compliant real-time messaging, voice, email, and verification across channels globally.

Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.

A recent study by Sinch reveals over 70% of brands view Rich Communication Services as a key channel for customer communication in five years.

Cloudflare introduces Plexi to verify public keys in end-to-end encryption for messaging apps, starting with WhatsApp, enhancing user trust and security.

Transform Trust enhances staff communication using TrilbyTV's digital signage, promoting clearer messaging across 26 schools in Nottinghamshire and Derbyshire.

Sinch has been named a Leader in the 2024 Gartner Magic Quadrant for CPaaS, marking the second consecutive year of this recognition, based on its vision and execution abilities.

Mitel expands its Virtual Care and Collaboration Service to seven new European markets, including the UK, enhancing patient care with secure, seamless communication solutions.

Bedford Blues Rugby Club collaborates with Crowd Angel deploying situational messaging technology to enhance fan safety at Goldington Road during the 2024/25 season.

Juniper Research has revealed the winners of its Telco Innovation 2024 Future Digital Awards, lauding companies in mobile roaming, 5G and IoT.

Global cloud communications leader Vonage wins the National Innovation Award for Guest Experience 2023 for its transformative technologies enhancing customer experience in hospitality.

AI-first global enterprise RingCentral tops Gartner's Magic Quadrant for Unified Communications for 9th consecutive year.

Vonage enhances their Conversational Commerce solution, adding new features and capabilities to elevate customer engagement.

JAMVEE is a cloud-based application designed to enhance the employee experience and productivity with easy collaboration features.

Telegram, the popular instant messaging app known for its privacy features, has gained popularity for personal and professional communication.

Bitdefender launches real-time chat protection for mobile messaging apps, including WhatsApp and Facebook Messenger, to combat cyber threats.