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Kerv launches Guardian Assurance to enhance compliance recording
Unified Communications

Kerv launches Guardian Assurance to enhance compliance recording

Kerv has launched Guardian Assurance to help regulated firms like financial and legal services improve compliance and recording of communications.

By Shannon Williams • 3 min read • Fri, 8th Aug 2025

Global Stories

Messaging stories

Proximus Global rises to Gartner CPaaS leaders group
Unified Communications

Proximus Global rises to Gartner CPaaS leaders group

The upgrade should boost Proximus Global's appeal to multinational buyers seeking compliant messaging, identity and network tools across markets.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 1st Jun 2026
Orange launches trusted AI, anti-drone & cloud tools
Unified Communications

Orange launches trusted AI, anti-drone & cloud tools

Orange unveils anti-drone service, trusted AI agents and sovereign cloud collaboration tools to bolster secure, resilient enterprise tech.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 19th Mar 2026
SeeBiz unveils social B2B marketplace for wholesalers
Digital Transformation

SeeBiz unveils social B2B marketplace for wholesalers

SeeBiz launches a social B2B wholesale marketplace, blending product catalogues, ordering tools and feed-based networking for trade users.

By Shannon Williams • 4 min read • Thu, 12th Mar 2026
Percona names Kyle Davis to lead Redis & Valkey push
Digital Transformation

Percona names Kyle Davis to lead Redis & Valkey push

Percona has appointed open source veteran Kyle Davis to spearhead its Redis and Valkey strategy amid shifting database licensing models.

By Sofiah Nichole Salivio • 3 min read • Wed, 11th Mar 2026
AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
Newo raises USD $25m to scale AI reception platform
Software-as-a-Service

Newo raises USD $25m to scale AI reception platform

Newo raises USD $25m to grow AI voice agents that answer calls for small businesses, after revenue doubled late 2025 amid rising demand.

By Sean Mitchell • 4 min read • Fri, 13th Feb 2026
Enreach & Cataleya launch APAC white-label UCaaS push
Customer Relationship Management

Enreach & Cataleya launch APAC white-label UCaaS push

Enreach and Cataleya team up to launch a white-label UCaaS platform for APAC service providers, targeting booming cloud comms demand.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 9th Jan 2026
Retail brands to send 3.9 billion messages in 2025 season
Customer Experience

Retail brands to send 3.9 billion messages in 2025 season

Retail brands will send a record 3.9 billion messages in the 2025 shopping season, up 15%, as AI and richer digital channels boost customer engagement.

By Melania Watson • 3 min read • Fri, 21st Nov 2025
Paytronix unveils AI tool to boost hospitality marketing campaigns
Customer Experience

Paytronix unveils AI tool to boost hospitality marketing campaigns

Paytronix launches Journey Builder, an AI tool that automates personalised marketing campaigns for restaurants and convenience stores in real time.

By Catherine Knowles • 4 min read • Thu, 30th Oct 2025
Alcatel-Lucent unveils Rainbow Hub platform for Australia launch
Unified Communications

Alcatel-Lucent unveils Rainbow Hub platform for Australia launch

Alcatel-Lucent Enterprise has launched its Rainbow Hub cloud platform in Australia, enhancing unified communications for businesses via local partnerships.

By Melvin Hipolito • 3 min read • Thu, 11th Sep 2025
Sinch launches Model Context Protocol to drive AI messaging
Customer Experience

Sinch launches Model Context Protocol to drive AI messaging

Sinch launches Model Context Protocol to enable AI agents to handle compliant real-time messaging, voice, email, and verification across channels globally.

By Catherine Knowles • 4 min read • Fri, 18th Jul 2025

Stories from Other Regions

Messaging stories

Agentic AI foundation names David Nalley as Board Chair
Hyperscale

Agentic AI foundation names David Nalley as Board Chair

Agentic AI Foundation taps AWS executive David Nalley as board chair while expanding to 146 members to push standards for agent-based AI.

By Sofiah Nichole Salivio • 4 min read • Thu, 26th Feb 2026
8x8 adds AI tools to contact centre and WhatsApp CX
Unified Communications

8x8 adds AI tools to contact centre and WhatsApp CX

8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.

By Kaleah Salmon • 4 min read • Thu, 19th Feb 2026
Spacetalk launches family app for safety, privacy & wellbeing
Wearables

Spacetalk launches family app for safety, privacy & wellbeing

Australian tech firm Spacetalk unveils the Freedom Platform app to centralise family safety, privacy and wellbeing across smart devices and wearables.

By Sean Mitchell • 3 min read • Mon, 17th Nov 2025
EFA disputes privacy claims from Australian age tech trial findings
DevOps

EFA disputes privacy claims from Australian age tech trial findings

Electronic Frontiers Australia disputes government claims that age assurance tech is private and robust, citing flawed methodology and privacy risks.

By Catherine Knowles • 4 min read • Fri, 15th Aug 2025
How messaging styles & preferences impact modern relationships
Social Media

How messaging styles & preferences impact modern relationships

Psychologist Andrew Boxer reveals how texting, calls and voice notes reflect personalities and impact modern relationships amid growing screen time.

By Melvin Hipolito • 5 min read • Fri, 1st Aug 2025