Microsoft Dynamics Stories

UK Stories

Microsoft Dynamics stories

From data overload to profit: Making insights actionable

Poor-quality customer records are skewing AI and costing retailers money, despite many firms still not trusting the data behind decisions.

By Barley Laing • 4 min read • Thu, 14th May 2026

Digital Transformation

mhance appoints Andy Cowdrill as Chief Revenue Officer

The Microsoft partner aims to scale its sales engine and widen its sector reach after SilverTree Equity’s takeover.

By Sofiah Nichole Salivio • 3 min read • Mon, 27th Apr 2026

Customer Experience

Retailers urged to clean address data for faster deliveries

Poor address records are driving misdeliveries, extra fuel use and customer churn, costing retailers GBP £11.60 a parcel on average.

By Barley Laing • 5 min read • Tue, 21st Apr 2026

Global Stories

Microsoft Dynamics stories

Data Protection

TechForce joins Anthropic's Claude partner network

Australian businesses gain local help to move Claude pilots into live use, with TechForce handling integration, governance and approvals.

By Joseph Gabriel Lagonsin • 4 min read • Today

Software-as-a-Service

Litera relaunches as one legal AI platform for firms

Law firms are being offered a single AI system for drafting, review and business development as Litera folds its products into one platform.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

PairSoft names Brian Rigney as Chief Executive Officer

The appointment signals PairSoft's push to win more finance teams as rivals race to embed AI and tighter ERP integrations in back-office software.

By Sofiah Nichole Salivio • 4 min read • Last month

Customer Relationship Management

Microsoft launches AI sales & service tools in Copilot

Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer work.

By Mark Tarre • 4 min read • Last month

Digital Transformation

CrayonIQ says APAC CX buying shifts to AI strategy

Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.

By Mark Tarre • 4 min read • Last month

Digital Transformation

Programmed centralises vendor data with Boomi platform

The overhaul gives more than 18,000 vendors a single governed record, cutting duplicate compliance checks and manual re-keying across systems.

By Sean Mitchell • 4 min read • Tue, 30th Jun 2026

Software-as-a-Service

Payhawk adds SAP S/4HANA integration in summer update

The update aims to cut reconciliation work for enterprise finance teams by linking spend data directly with SAP S/4HANA Public Cloud.

By Karen Joy Bacudo • 3 min read • Mon, 15th Jun 2026

Customer Relationship Management

Litera brings Foundation 365 to Microsoft 365 Copilot

Law firms can now access client relationship data inside Microsoft 365 Copilot, a move aimed at boosting CRM use and cross-selling.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 6th Jun 2026

Software-as-a-Service

Karbon launches Kai AI coworker for accounting firms

Accounting firms could cut manual work as Karbon's early-access Kai AI uses platform data to draft tasks, insights and workflows.

By Karen Joy Bacudo • 4 min read • Sat, 6th Jun 2026

Digital Transformation

Brightly adds AI tools for asset management systems

The update aims to ease manual data entry and give maintenance teams better visibility as organisations struggle with fragmented asset records.

By Sean Mitchell • 3 min read • Wed, 20th May 2026

Privileged Access Management

Critical Microsoft vulnerabilities double in yearly report

Critical Microsoft flaws surged as Azure, Dynamics 365 and Office saw big jumps, even though total vulnerabilities fell 6% in 2025.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 22nd Apr 2026

Digital Transformation

Xero launches AI-native operating system for small firms

The new platform aims to cut routine bookkeeping for small firms by automating payments, reconciliation and tax prep while keeping users in control.

By Karen Joy Bacudo • 3 min read • Mon, 20th Apr 2026

Virtualisation

Leapwork launches AI-driven continuous validation platform

Enterprises under release pressure can now test more quickly, as Leapwork combines functional automation, performance testing and AI orchestration in one platform.

By Sean Mitchell • 4 min read • Thu, 16th Apr 2026