NPS stories
Visitors and engineers now face easier access and better facilities after a GBP £2 million overhaul across eight UK sites, Pulsant said.
The retailer said the overhaul cut infrastructure maintenance by 50% and improved product recommendations, ratings and Gift Finder responses.
Transparency is becoming a bigger test for accountants as most clients back AI, but only if firms explain where it is used.
It has built a global eCommerce operation by expanding beyond used computers into bulky goods, while navigating supply chain shocks and tariffs.
Audited feedback has lifted Nasuni's customer-service standing, with a 98% CSAT score and top G2 placements across 15 categories.
Frontline teams at multi-location service businesses could cut dashboard churn as AskNicely's new tools automate insights and routine review replies.
Turkish Airlines extends Cover Genius pact to add tailored travel protection in Australia, Latin America, the US and EU across more booking channels.
Companies using AI for customer experience are cutting churn and lifting revenue, with Qualtrics saying richer feedback can triple insights.
The deal could speed enterprise AI rollouts by packaging agentic tools for sectors from banking to healthcare, while deepening staff training.
Poor digital adoption could cost a mid-sized enterprise USD $10.9 million a year, as staff struggle to use AI tools effectively.
It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.
Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
OutSystems named a Leader in G2's Spring 2026 AI Agent Builders Grid, after earning top scores for ease of admin, trust and governance.
Circles partners with Airwallex to plug embedded banking into CirclesX, letting telcos launch financial services across more than 70 markets.
Circles.Life rolls out Zerofy Cashback Card in Singapore, touting instant, uncapped rewards on global spend via Airwallex and Visa.
The campus gain gives more than 2,100 students and faculty on-premises access to AI computing for weather, cyber and disaster planning.
Backers including clients boosted the bank software provider's war chest to fund AI, payments and lending development as valuation hit USD $1.6 billion.
For multi-location service brands, the new tool links surveys, reviews and listings to help lift ratings, retain customers and cut costs.
Profitability in FY2025 caps a decade of expansion for the insurer, as adviser-led sales and wealth products helped drive growth in Singapore.
Australian retailers face rising insolvencies and online giants; those failing to harness delivery data risk becoming 2026's biggest losers.
