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UK Stories

Online shopping stories

UK consumers use AI to discover brands, but still check
Generative AI

UK consumers use AI to discover brands, but still check

Most AI-discovered brands still face a trust test, as 79% of UK users check other sources before buying and only 4% would skip that step.

By Sofiah Nichole Salivio • 4 min read • Last week
UK consumers wary of AI shopping agents & payments
Robotics

UK consumers wary of AI shopping agents & payments

Trust remains thin for AI-led shopping, with most UK adults saying they would reject systems that handle spending or payment data.

By Sean Mitchell • 4 min read • Last week
Britons wary of AI making shopping decisions for them
Customer Experience

Britons wary of AI making shopping decisions for them

Most Britons still want to control the final purchase, with 65% uncomfortable letting AI buy on their behalf, Dentsu found.

By Sofiah Nichole Salivio • 3 min read • Last week

Global Stories

Online shopping stories

Spain leads Europe in trust for AI shopping agents
Fintech

Spain leads Europe in trust for AI shopping agents

Trust in AI shopping agents is weakest in the UK, where payment worries are holding back uptake as Spain shows far stronger confidence.

By Sofiah Nichole Salivio • 4 min read • Last week
Visa predicts 2.4% global growth as online shopping rises
Data Analytics

Visa predicts 2.4% global growth as online shopping rises

Higher energy costs are squeezing household budgets, but digital commerce and brisk business investment are helping keep growth steady at 2.4% in 2026.

By Karen Joy Bacudo • 4 min read • Last week
Visa strengthens AI defences amid new era of cyber threats
Data Protection

Visa strengthens AI defences amid new era of cyber threats

Visa is pouring billions into AI defences as regulators demand safer, auditable systems to counter faster cyber threats and fraud.

By David Shilovsky • 6 min read • Last week
Shoppers take longer to buy as summer sales lose pull
Customer Experience

Shoppers take longer to buy as summer sales lose pull

Urgent discounts are failing to speed up purchases, with most shoppers consulting multiple sources and many abandoning baskets over shipping fees.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Ireland must move beyond digital accessibility towards inclusion
Digital Transformation

Ireland must move beyond digital accessibility towards inclusion

Millions of Europeans with disabilities still face daily online barriers, as half of Irish businesses remain unaware of new EU rules.

By Kyran O'Mahoney • 4 min read • Last week
Bir names Lukasz Szczepanski as Birmarket Chief Executive
Digital Transformation

Bir names Lukasz Szczepanski as Birmarket Chief Executive

The hire signals Bir's push to expand online retail in Azerbaijan, where eCommerce still makes up about 3% of sales.

By Sofiah Nichole Salivio • 4 min read • Last week
Trustpilot deepens Shopify tie-up on customer reviews
Marketing Technologies

Trustpilot deepens Shopify tie-up on customer reviews

Shopify merchants will be able to surface independent feedback more easily as Trustpilot's app upgrade makes reviews part of the buying journey.

By Sean Mitchell • 3 min read • Last week
Constructor named Gartner leader in search & discovery
Software-as-a-Service

Constructor named Gartner leader in search & discovery

Retailers are turning to specialist search tools as the category grows, with Gartner valuing the market at USD $17.41 billion in 2025.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Stories from Other Regions

Online shopping stories

Australians research more before buying as costs bite
Data Privacy

Australians research more before buying as costs bite

Rising living costs are pushing 71% of online shoppers to compare more options and cross-check purchases across more channels before buying.

By Mark Tarre • 5 min read • Today
Australia warns of scam surge during Prime Day sales
Phishing

Australia warns of scam surge during Prime Day sales

Scammers are exploiting Prime Day shopping sprees as Australia's new rules aim to stop fraudulent texts, emails and instant payments.

By Sofiah Nichole Salivio • 7 min read • Today
Zip adds THE ICONIC to Australian merchant network
Fintech

Zip adds THE ICONIC to Australian merchant network

Australian fashion shoppers can now split payments at checkout, as Zip secures a slot on THE ICONIC's online store.

By Sean Mitchell • 4 min read • Last week
Marketers lag as agentic AI surges across industry
Data Protection

Marketers lag as agentic AI surges across industry

Many marketers are still unclear how to use agentic AI, even as pilots remain limited and governance questions grow across the industry.

By Sean Mitchell • 4 min read • Last week
Amazon Prime tops US loyalty rankings, study finds
Customer Experience

Amazon Prime tops US loyalty rankings, study finds

Rewards are now swaying 91% of US shoppers to buy again, with Amazon Prime, Walmart+ and Starbucks Rewards topping loyalty rankings.

By Sofiah Nichole Salivio • 4 min read • Last week
Amazon to invest USD $48bn in India by 2030 pledge
Digital Transformation

Amazon to invest USD $48bn in India by 2030 pledge

Amazon will invest USD $48 billion in India by 2030, expanding AI, cloud and logistics infrastructure while increasing jobs and exports.

By Sean Mitchell • 3 min read • Last week