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Payment firms expand into broader merchant services
Customer Relationship Management

Payment firms expand into broader merchant services

Merchants could soon get payments, loyalty, lending and checkout tools from one supplier as firms chase fuller control of commerce.

By Karen Joy Bacudo • 5 min read • Last week
Amazon, Meta & Microsoft join UCP technical council
Customer Experience

Amazon, Meta & Microsoft join UCP technical council

Control of AI-led shopping standards is widening as five more firms join the Universal Commerce Protocol body, doubling its council to 10.

By Karen Joy Bacudo • 4 min read • Last week
CrowdStrike launches AI security coalition with partners
Cloud Security

CrowdStrike launches AI security coalition with partners

Boards face mounting pressure to fix AI-found code flaws faster, as CrowdStrike and partners launch a service to rank exploit risks.

By Mark Tarre • 4 min read • Last month
OpenAI rolls out GPT-5.5 with coding & research gains
DevOps

OpenAI rolls out GPT-5.5 with coding & research gains

Codex and ChatGPT users get a model that OpenAI says performs better on coding, research and office work while using fewer tokens.

By Mark Tarre • 4 min read • Last month
Explainer: How Adobe is building agentic marketing
Hyperscale

Explainer: How Adobe is building agentic marketing

Marketers could soon let AI agents handle campaigns, content and analytics as Adobe ties its creative tools to one workflow system.

By Sean Mitchell • 4 min read • Last month
ServiceNow & Google Cloud widen AI agent partnership
Data Analytics

ServiceNow & Google Cloud widen AI agent partnership

The expanded tie-up aims to automate telecoms, retail and IT workflows while giving enterprises tighter oversight of AI agents across both platforms.

By Sean Mitchell • 4 min read • Last month
Anthropic & OpenAI split on cyber AI release strategy
DevOps

Anthropic & OpenAI split on cyber AI release strategy

As cyber tools become more powerful, Anthropic is limiting access while OpenAI is widening it, raising fresh fears over misuse.

By Shannon Williams • 5 min read • Last month
Foxit launches PDF editor app inside ChatGPT for users
Storage

Foxit launches PDF editor app inside ChatGPT for users

The add-on aims to cut the manual formatting and checking that still slow AI-made documents before they can be shared.

By Catherine Knowles • 3 min read • Last month
Agentic era and the UI transition
Digital Transformation

Agentic era and the UI transition

AI agents are set to erode ad-funded web traffic, forcing businesses to pivot from screen-based funnels to metered API revenue.

By Ned Shawa • 5 min read • Last month
Google Cloud unveils AI security tools & fraud defence
Firewalls

Google Cloud unveils AI security tools & fraud defence

Businesses facing faster AI-driven cyberattacks will get new Google Cloud tools to spot threats, block fraud and secure agents across workloads.

By Sean Mitchell • 5 min read • Last month
Adobe launches CX Enterprise for AI marketing workflows
Digital Transformation

Adobe launches CX Enterprise for AI marketing workflows

Marketing teams can now link Adobe tools with outside AI services under a governed system aimed at auditable customer experience workflows.

By Sean Mitchell • 4 min read • Last month
HackerOne launches h1 Validation to tackle AI flaws
DevOps

HackerOne launches h1 Validation to tackle AI flaws

Rising AI-generated vulnerability reports are leaving security teams with record backlogs and only hours to judge which flaws hackers can exploit.

By Catherine Knowles • 4 min read • Last month
Cognizant named OpenAI Codex partner for enterprise AI
DevOps

Cognizant named OpenAI Codex partner for enterprise AI

The tie-up aims to help clients cut software delivery times and modernise legacy systems while keeping security and compliance under control.

By Catherine Knowles • 4 min read • Last month
Companies spread AI across multiple models amid failures
Security Information and Event Management

Companies spread AI across multiple models amid failures

Production AI is straining as 5% of model requests fail and almost 60% of those errors stem from capacity limits.

By Catherine Knowles • 4 min read • Last month
UK hospitality operators worry over AI data security
Data Protection

UK hospitality operators worry over AI data security

More than half of UK and Irish hospitality businesses fear AI could expose customer and company data, a new survey shows.

By Sean Mitchell • 4 min read • Last month
Dropbox launches three ChatGPT apps for workflow control
Software-as-a-Service

Dropbox launches three ChatGPT apps for workflow control

Users can now manage files, search workplace data and schedule meetings without leaving ChatGPT, as Dropbox ties three tools into the interface.

By Mark Tarre • 3 min read • Last month

Stories from Other Regions

OpenAI stories

AI hallucinations "symptom not disease" in Canada's courts
Digital Transformation

AI hallucinations "symptom not disease" in Canada's courts

Canadian courts are treating AI mistakes as a human responsibility, after chatbot errors and false citations have already triggered damages and costs awards.

By Jake MacAndrew • 6 min read • Last month