Opinion stories - Page 38

A JP Morgan survey reveals 71% of institutional traders avoid crypto, citing readiness concerns despite growing momentum in blockchain adoption.

South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.

Businesses must build trust in conversational AI by setting clear goals, ensuring transparency, reducing bias, and continuously improving customer interactions.

Microsoft's May 2025 Patch Tuesday fixes 77 vulnerabilities, including six critical remote code exploits and five actively exploited zero-days.

Generative AI 2.0 is transforming business intelligence with real-time insights, conversational analytics, and self-healing systems by 2025.

Smart label adoption is soaring, generating vast data that firms must analyse with AI and BI tools to boost operations and enable ecosystem-wide sharing.

AI adoption is transforming manufacturing with 80% of firms investing in automation to boost efficiency, meet demand, and enhance supply chain resilience.

Ransomware persists in 2025 as attackers exploit easy targets, with cybercrime losses hitting USD $16.6 billion despite soaring cybersecurity investments.

Technology like biometrics and AI is transforming travel, reducing queues and delays to create smoother, ticket-free, personalised journeys for passengers worldwide.

OnBuy harnesses AI to boost growth and return GBP £15m yearly to customers, emphasising cautious, customer-focused adoption in online retail's AI journey.

America's railroads, vital since 1830, now embrace sustainability with innovative composite ties, reducing deforestation while ensuring safer, longer-lasting infrastructure.

Local government reform in England demands CIOs overcome tech and process challenges to ensure smooth service delivery during major council restructures.

Mercury Analytics launches Qual at Scale, an AI-driven tool offering in-depth qualitative research at survey scale for rapid, detailed consumer insights.

Rising UK payroll costs due to higher National Living Wage and NIC are driving BPOs and contact centres to seek cheaper offshore alternatives like South Africa.

AI and automation are transforming UK healthcare by digitising workflows, enhancing efficiency, reducing errors, and cutting NHS patient waiting lists.

eCommerce retailers are boosting loyalty and revenue by using WhatsApp's 3 billion-user reach for faster, efficient, and personalised customer service.

Enterprise content expert John Bates warns AI alone won't fix data overload; instead, Smart Content can turn vast digital data into true business value.

Supply chain turmoil amid hurricanes and scarce timber drives North America's railroad tie industry toward sustainable composite alternatives for resilience.

Businesses face growing challenges as unstructured data surges, demanding smarter management to turn vast volumes into valuable insights by 2038.

Vulnerability exploitation surged 34% in 2025, with edge devices targeted; enterprises must prioritise risk-based vulnerability management to combat rising cyber threats.