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Pegasystems stories
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Martech expert reveals the 'customer decisioning blueprint'
Thu, 18th Dec 2025
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data analytics
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digital transformation
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cx
Martech guru shares a customer decisioning blueprint to tame AI, data and channels, ushering in autonomous, truly intelligent marketing.
Pegasystems unveils fabric to unify enterprise AI automation
Tue, 3rd Jun 2025
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digital transformation
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rpa
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ai
Pegasystems launches Pega Agentic Process Fabric to unify AI agents and automate customer journeys seamlessly across enterprises by 2025 Q3.
Legacy tech & technical debt threaten modernisation goals
Tue, 3rd Jun 2025
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digital transformation
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cx
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martech
Technical debt and legacy systems stall tech modernisation at global firms, with 68% citing them as barriers to adopting AI and newer technologies.
Pegasystems launches AI agents for finance sector control
Wed, 14th May 2025
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rpa
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ai security
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risk & compliance
Pegasystems has launched Pega Predictable AI Agents, designed for regulated sectors like finance and insurance to ensure transparency and control in AI deployment.
Most firms unprepared for GenAI surge despite competitiveness
Thu, 24th Apr 2025
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digital transformation
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cx
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martech
A global study reveals 60% of multinational firms lack confidence in their data readiness to harness generative AI's business value despite its potential.
Survey shows outdated tech frustrates UK & US consumers
Wed, 19th Feb 2025
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digital transformation
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cx
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martech
A YouGov survey reveals growing dissatisfaction with customer service in the US and UK, as 69% of consumers blame outdated technology for their frustrations.
Pegasystems unveils new AI-enhancing Pega Agent Experience
Fri, 14th Feb 2025
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digital transformation
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rpa
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ai
Pegasystems has launched the Pega Agent Experience, a suite of API capabilities aimed at enhancing AI agents' efficiency in automation and orchestration.
Workers cautious about AI despite increased utilisation
Thu, 23rd Jan 2025
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saas
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ai
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agentic ai
A new study reveals that while 58% of workers in the US and UK are using agentic AI, concerns over its quality and emotional intelligence remain high.
Pegasystems unveils AI-driven Pega Smart Investigate update
Thu, 12th Dec 2024
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rpa
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genai
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ai
Pegasystems has unveiled the latest Pega Smart Investigate Enterprise Edition, enhancing banks' capabilities in processing payment exceptions with AI automation.
Pegasystems launches AI-enhanced solution for bank disputes
Thu, 12th Dec 2024
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genai
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ai
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payment technologies
Pegasystems has launched enhanced generative AI and automation tools in Pega Smart Dispute to help banks manage rising payment dispute volumes efficiently.
Charlie Thompson appointed New Relic's EMEA leader
Wed, 20th Nov 2024
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lcnc
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software development
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fujitsu
New Relic has appointed Charlie Thompson as Senior Vice President and Managing Director for EMEA, aiming to boost growth and market expansion in the region.
Pegasystems launches Pega Infinity 24.2 with AI upgrades
Wed, 30th Oct 2024
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digital transformation
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cx
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martech
Pegasystems has launched Pega Infinity 24.2, enhancing user productivity with generative AI and new features for improved workflows and customer engagement.
Experts respond to launch of EU AI Act, discuss impact on businesses
Fri, 2nd Aug 2024
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ai models
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3m
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pegasystems
It comes as the EU AI Act has set a new regulatory framework impacting businesses and the financial sector.
Mixed reaction from the AI community on King's Speech
Thu, 18th Jul 2024
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llms
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ai
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ai models
The King's Speech lacked the anticipated new AI Bill, sparking mixed reactions and highlighting the UK's focus on cyber security over comprehensive AI legislation.
Pegasystems launches Pega GenAI Socrates for corporate learning
Wed, 12th Jun 2024
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edutech
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genai
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ai
Pegasystems has launched Pega GenAI Socrates, a cutting-edge AI tutor designed to revolutionise corporate learning with dynamic, personalised instruction.
Pegasystems expands Pega GenAI with AWS & Google Cloud models
Tue, 11th Jun 2024
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hyperscale
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public cloud
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rpa
Pegasystems announces the expansion of its Pega GenAI capabilities, integrating AWS and Google Cloud's AI models, set to be available in mid-2024.
Pegasystems unveils powerful upgrades for Pega GenAI Blueprint
Tue, 11th Jun 2024
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rpa
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genai
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ai
At PegaWorld iNspire, Pegasystems launched major upgrades to its Pega GenAI Blueprint, promising faster, smarter app designs driven by generative AI.
Generative AI driving surge in business AI adoption, study finds
Tue, 11th Jun 2024
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data analytics
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genai
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ai
Pegasystems reveals new research showing creative generative AI is driving the adoption of analytical AI decisioning tools among global enterprises.
Pegasystems signs new five-year contract with HMRC
Tue, 14th May 2024
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digital transformation
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rpa
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pegasystems
Pegasystems extends its partnership with the UK's tax authority, HMRC, in a new five-year deal to drive forward HMRC's digital transformation.
Pegasystems introduces AI coach to boost workflow efficiency
Wed, 17th Apr 2024
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rpa
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genai
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ai
Pegasystems launches Pega GenAI Coach, an AI-guided tool offering contextual advice within workflows to optimise operations.