ChannelLife UK - Industry insider news for technology resellers
United Kingdom

Qualtrics Stories - Page 3

UK Stories

Qualtrics stories

Global Stories

Qualtrics stories

Qualtrics named leader in employee experience platform ranking
Data Analytics

Qualtrics named leader in employee experience platform ranking

Qualtrics leads Forrester's Employee Experience Management Platforms report, scoring top marks in AI-powered surveys and analytics for boosting workforce engagement.

By Sean Mitchell • 3 min read • Wed, 21st May 2025
Qualtrics & LangChain join forces to enhance AI agents
Customer Experience

Qualtrics & LangChain join forces to enhance AI agents

Qualtrics has teamed up with LangChain to develop customised Experience Agents on the LangGraph Platform, enhancing interactions for customers and employees.

By Melania Watson • 2 min read • Thu, 20th Mar 2025
Qualtrics launches AI-driven market intelligence platform
Data Analytics

Qualtrics launches AI-driven market intelligence platform

Qualtrics has launched Qualtrics Edge, a new market intelligence platform that combines AI with consumer insights to transform decision-making for businesses.

By Melania Watson • 3 min read • Thu, 20th Mar 2025
Qualtrics unveils AI tools to boost customer experiences
Data Analytics

Qualtrics unveils AI tools to boost customer experiences

Qualtrics has unveiled AI-driven updates to its XM for Customer Experience suite, promising businesses enhanced insights and tools to forge stronger customer connections.

By Melania Watson • 3 min read • Thu, 20th Mar 2025
Qualtrics unveils autonomous AI agents for better CX & EX
Customer Experience

Qualtrics unveils autonomous AI agents for better CX & EX

Qualtrics has launched its innovative Experience Agents, set to revolutionise customer and employee interactions with immediate, personalised responses.

By Melania Watson • 3 min read • Tue, 18th Mar 2025
Medallia unveils Fabrice Martin as new Chief Product Officer
Software-as-a-Service

Medallia unveils Fabrice Martin as new Chief Product Officer

Medallia has appointed Fabrice Martin as Chief Product Officer, bringing over 30 years of experience to enhance its customer experience solutions.

By Moritz Florian • 2 min read • Sat, 22nd Feb 2025
Qualtrics & SAP partner to enhance employee experiences
Human Capital Management

Qualtrics & SAP partner to enhance employee experiences

Qualtrics has partnered with SAP to enhance employee experiences, integrating its XM platform with SAP SuccessFactors to boost engagement and productivity.

By Melania Watson • 2 min read • Thu, 23rd Jan 2025
Mark Bishof appointed new CEO of Medallia
Customer Experience

Mark Bishof appointed new CEO of Medallia

Mark Bishof has been appointed Chairman and Chief Executive Officer at Medallia, signalling a major leadership shift at the software firm backed by Thoma Bravo.

By Imee Dequito • 3 min read • Wed, 8th Jan 2025
Alex Nemeth appointed country manager for Qualtrics ANZ
Hyperscale

Alex Nemeth appointed country manager for Qualtrics ANZ

Alex Nemeth has been appointed Country Manager for Qualtrics in Australia and New Zealand, aiming to boost customer and employee experiences.

By Imee Dequito • 2 min read • Thu, 21st Nov 2024
UK firms risk GBP £4.5bn losses due to poor service
Customer Experience

UK firms risk GBP £4.5bn losses due to poor service

UK businesses could face losses of up to GBP £4.5 billion during the holiday season due to inadequate customer service, new research by Qualtrics reveals.

By Sean Mitchell • 3 min read • Wed, 20th Nov 2024

Stories from Other Regions

Qualtrics stories

Qualtrics helps Asia Pacific firms boost customer experience
Digital Transformation

Qualtrics helps Asia Pacific firms boost customer experience

Qualtrics is aiding Asia Pacific firms like CBA and MSB to enhance customer loyalty and engagement through advanced feedback and AI-driven insights.

By Melania Watson • 3 min read • Wed, 28th May 2025
Exclusive: Brian Stucki discusses Australian executives' hesitation surrounding AI
Customer Experience

Exclusive: Brian Stucki discusses Australian executives' hesitation surrounding AI

Qualtrics' Brian Stucki warns Australian firms risk missing out on AUD $2 trillion in AI-driven value due to regulatory uncertainty and executive caution.

By Melania Watson • 5 min read • Wed, 28th May 2025
Australian firms slow to lead despite AI offering AUD $2 trillion
Digital Transformation

Australian firms slow to lead despite AI offering AUD $2 trillion

Despite AI offering AUD $2 trillion in value, only 7% of Australian executives aim to lead adoption, lagging far behind global peers.

By Melania Watson • 4 min read • Wed, 28th May 2025
Mark O'Donnell joins Discovery for SAP tech expansion
Customer Experience

Mark O'Donnell joins Discovery for SAP tech expansion

Discovery Consulting has appointed Mark O'Donnell to lead its expansion into SAP technology, enhancing its Qualtrics employee experience offerings.

By Melania Watson • 2 min read • Thu, 13th Feb 2025
AI adoption trust gap between employees & leaders grows
Human Capital Management

AI adoption trust gap between employees & leaders grows

A new report reveals a troubling trust gap in Australia, where only 45% of workers believe management can effectively handle AI adoption.

By Melania Watson • 3 min read • Tue, 4th Feb 2025
Jollibee partners with Qualtrics to boost customer experience
Customer Experience

Jollibee partners with Qualtrics to boost customer experience

Jollibee Group has partnered with Qualtrics in a multi-year deal to enhance customer experience across its brands by consolidating feedback from digital and in-store channels.

By Sean Mitchell • 2 min read • Wed, 8th Jan 2025
Australian firms risk $71 billion due to poor service
Customer Experience

Australian firms risk $71 billion due to poor service

Qualtrics' study reveals Australian businesses risk losing AUD $3.8 billion in sales this holiday season due to poor customer experiences, stressing urgent improvements.

By Melania Watson • 3 min read • Tue, 19th Nov 2024