Service management stories
ServiceNow, DXC strengthen partnership with AI focus
ServiceNow and DXC Technology are expanding their partnership with a focus on advancing AI capabilities to enhance global service and workflow management.
Keeper Security integrates with ServiceNow enhancing cybersecurity posture
Keeper Security announces integration with ServiceNow, offering businesses bolstered cybersecurity through a cloud platform.
Radware updates Cybersecurity Partner Program to boost MSSPs services
Radware has revamped its Cybersecurity Partner Program to enhance services for managed security service providers (MSSPs).
Transforming IT with AI-powered service operations
Service experience transformation is a top priority for CXOs to transform employee as well as end-user experience.
SolarWinds report reveals ITSM could save 23 hours a week
SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.
Spark Unveils 'ServiceFlex': A New Service Management Solution for Business and Government
The system integrator launches a new IT management for businesses & governments using artificial intelligence.
PTC to acquire SaaS field service management provider ServiceMax
The $1.46 billion acquisition is expected to strengthen PTC's closed-loop product lifecycle management offerings.
Micro Focus recognised as service management leader by Research in Action
Micro Focus' Hybrid Cloud Management X solution has been recognized as a global leader by Research in Action. #HybridCloudManagement #MicroFocus.
Ivanti adds greater automation capabilities to Enterprise Service Management portfolio
Ivanti enhances its enterprise service management portfolio with biometric authentication and automation bots.
CyberArk releases new ‘just-in-time’ capabilities to help reduce risk
CyberArk enhances just-in-time access, aiming to boost security across IT environments.
Creating an attractive digital workplace for young talent
As the next-generation of workers come through, how can organisations ensure their IT environment is set to attract high performing employees?.
Five reasons outsourced service desk demand is on the rise
The nature of business is changing, and so is the nature of technology support. With these tips in mind, IT Pros can have their cake and eat it too.
ITSM upgrades a necessity in the digital age
As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.
Unisys: How service management tools boost productivity
Service management helps organizations turn intelligence into business outcomes, according to Greg Thomas, Unisys strategy and innovation director.
ITIL: is it all that?
TIL is sometimes perceived and promoted in the context of risk and compliance, so let us consider where ITIL fits.