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Service management stories

Oracle ai agents help supply chain leaders boost efficiency and strengthen resiliency

Oracle adds AI agents across CRM & supply chain apps

Yesterday
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service management
Oracle has embedded free prebuilt AI agents across its Fusion apps to automate CRM and supply chain tasks from campaign design to logistics.
Global network operations center centralized case management map

Expereo enhances expereoOne with digital case tool

Yesterday
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service management
Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.
Cinematic wide data centre corridor blue lit server racks interior

AI pushes dense, decentralised & sustainable data centres

2 days ago
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service management
AI-hungry workloads are forcing data centres to go high-density, pushing power, cooling and sustainability to the top of the IT agenda.
Ai unified endpoint management admin at desk flat illustration

Hexnode embeds upgraded Genie AI to run UEM actions

3 days ago
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service management
Hexnode embeds its upgraded Genie AI into the UEM console, letting admins query inventory, execute device commands and automate fixes in chat.
Overwhelmed it control room microsoft automation governance chaos

Governance gaps stall Microsoft automation at scale

3 days ago
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service management
Governance gaps and tool sprawl are stalling Microsoft automation at scale, with most large IT teams lacking control, visibility and integration.
Global network partnership handshake shields cloud security tech

Expereo & Cato unite to simplify global WAN security

Last week
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service management
Expereo and Cato Networks join forces to offer multinational firms unified managed connectivity and cloud security via a single provider.
It support office ai automation neural network monitors collab

Lexful launches AI-first IT documentation tool for MSPs

Last week
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service management
Lexful unveils an AI-native IT documentation platform for MSPs, aiming to replace static records with automated, contextual knowledge.
Advisor demo

ScienceLogic unveils Skylar Advisor for AI-led IT ops

Last week
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service management
ScienceLogic launches Skylar Advisor, an AI-native IT ops assistant that proactively surfaces guidance and prioritises actions in real time.
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ControlUp adds product & alliances leaders to fuel growth

Last week
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service management
ControlUp names Gadi Feldman chief product officer and Bob Johnson SVP alliances to drive product innovation and partner-led global growth.
Smart ct engineer 4

Smart CT wins Toshiba deal to support 32 UK retailers

Last week
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service management
Smart CT secures three-year Toshiba deal to maintain tills and tech for 32 UK high street retailers, handling 10,000 callouts annually.
Frustrated traders ai dashboards data quality tool overload

Financial firms struggle to scale AI despite strong returns

Last week
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service management
Financial firms see strong AI returns but Riverbed survey shows most projects stall in pilots, held back by data quality and tool sprawl.
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Celonis names Ewan Henderson North America GM for AI push

Last week
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service management
Celonis hires veteran software leader Ewan Henderson as North America GM to tighten AI’s link to day-to-day operations and measurable ROI.
Untitled design 64

Highlight appoints new CEO as founder becomes Chairman

Last week
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service management
Highlight names Martin Saunders CEO as founder Richard Thomas becomes Chairman in leadership reshuffle to drive partner-led growth.
South korea data center it team managed services isometric

LF taps Rimini Street for SAP, Oracle support savings

Last week
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service management
South Korea’s LF picks Rimini Street to support SAP and Oracle systems, cutting maintenance spend and boosting data centre move resilience.
Airplane above cloud server stacks data automation soft blue tech

ServiceNow deepens Anthropic tie & wins airline deal

Last month
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service management
ServiceNow makes Anthropic’s Claude its default AI for app building and wins a major Panasonic Avionics deal spanning 300+ airlines.
Nhs online physiotherapy session london patient home back exercises

AI physio app shortlisted for three national HSJ awards

Last month
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service management
An AI-powered physio app delivering same-day back pain care has been shortlisted for three national HSJ awards after slashing waits.
Gina mccintltd.com 34

Leonard Cheshire launches AI Academy with Multiverse

Last month
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service management
Leonard Cheshire teams up with Multiverse on an AI Academy to streamline admin, freeing frontline staff to focus more on hands-on care.
Enterprise it ops center dashboards core system endpoints team

ControlUp buys Unipath to boost agentic AI automation

Last month
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service management
ControlUp snaps up Unipath to fold security automation into its platform and push deeper into agentic AI for autonomous endpoint management.
Cinematic cloud operations control room self healing infrastructure

Dynatrace unveils agentic AI system for autonomous ops

Last month
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service management
Dynatrace launches an agentic AI operations layer to automate cloud and AI-native workloads, aiming for self-healing, autonomous observability.
Servicenow digital dashboard ai workflows devs collaboration scene

ServiceNow deepens Claude AI integration across work

Last month
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service management
ServiceNow makes Anthropic’s Claude its default AI across Build Agent and workflows, promising faster app development and industry-specific gains.