Service management stories - Page 3

As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.

Service management helps organizations turn intelligence into business outcomes, according to Greg Thomas, Unisys strategy and innovation director.

This year the IT Service Management Forum New Zealand chapter will be celebrating its 10th annual conference in Wellington. The event takes place May 5-7.

In the ever-evolving IT landscape, the concept of good enough practice emerges as a pragmatic alternative to rigid best practices.

HP has launched 48Upper, a pioneering IT management solution that integrates social networking and community insights to boost productivity and collaboration.

TIL is sometimes perceived and promoted in the context of risk and compliance, so let us consider where ITIL fits.