ServiceNow stories
Regulated firms can let non-technical staff build apps in a controlled browser, using approved AI tools and existing security controls.
ServiceNow customers now have a limited first year to decide how to deploy its AI oversight tools before broader access expires.
Enterprises can now patch older open source software without disruptive upgrades, as IBM and Red Hat target stubborn vulnerability backlogs.
The appointments signal a sharper partner-led route to market as the software group pushes AI deeper into customer service systems used by thousands.
Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.
IT teams may gain broader visibility and faster remediation after ScienceLogic expanded Skylar AI and was named an IDC MarketScape Leader for AIOps.
It lets organisations approve access requests inside Teams, reducing email trails and helping keep credentials and permissions under tighter control.
The move is aimed at helping large firms shift AI from pilots into production with tighter governance across manufacturing, service and IT workflows.
Teams can now spot unapproved infrastructure changes in minutes, helping reduce outage and audit risk as firms face tighter resilience scrutiny.
The updates aim to help enterprises control AI sprawl, cut virtualisation costs and run regulated private clouds more securely across hybrid estates.
The database firm's rapid revenue growth and customer gains are driving a bigger sales push across Asia Pacific and Japan, including Australia and New Zealand.
Teams can now map downstream risks across Salesforce, Snowflake and Data 360 before making changes, cutting manual checks and compliance gaps.
Rising AI bills are pushing enterprises to seek neutral benchmarks, as token costs are now a CEO-level concern and newer model prices climb.
Demand for automated workplace support is rising as ISG put Tanium among the top digital employee experience vendors in its 2025 study.
IT teams can now manage device incidents and remote fixes from ServiceNow, cutting console-hopping and improving audit trails across Hexnode UEM.
Mid-sized service teams could cut manual work as the new tools automate requests end to end, amid rising competition in workplace AI.
The shift to AI that can act, not just summarise, raises new questions over auditability, data residency and who controls operations.
The biggest gains from autonomous IT come from cleaner CMDBs and faster incident resolution, not new software, as firms join up existing tools.
New AI and quantum threats are shrinking defenders' response time, forcing Australian organisations to map exposure across interconnected systems before attacks hit.
Controlled US availability means customers can now unify network, security and AI operations in one place, with external tools included.
