Telephony Stories

UK Stories

Telephony stories

Olatti lets Claude & ChatGPT send messages for users

Users must approve the wording first, as Olatti now lets Claude and ChatGPT draft and send messages inside its business phone platform.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Unified Communications

NTA launches AI receptionist built into telephony core

The service is designed to cut failed transfers and handle repeat callers more accurately by seeing live call status and history inside the phone system.

By Sofiah Nichole Salivio • 3 min read • Last week

Partner Programmes

NFON appoints Neil Coulthard to lead UK sales push

The move sharpens NFON's UK focus as it seeks more partner-led sales and a bigger share of the crowded cloud communications market.

By Raphael Veloso • 3 min read • Last month

Unified Communications

Armstrong Bell marks 25 years with AI & cybersecurity

Growth now rests on managed IT and cyber defence as the Bromsgrove firm serves more than 400 organisations and builds AI voice agents.

By Sofiah Nichole Salivio • 4 min read • Thu, 10th Sep 2026

Software-as-a-Service

HM Land Registry picks Route 101 for cloud contact centre

Around 660 staff across five sites will move to a single UK-hosted platform as HM Land Registry seeks faster, more secure support.

By Sean Mitchell • 4 min read • Tue, 25th Aug 2026

Unified Communications

LoopUp & Digicel launch Teams telephony in Caribbean

Enterprise customers across the Caribbean can now add Microsoft Teams telephony as Digicel sells LoopUp's certified service regionwide.

By Sofiah Nichole Salivio • 4 min read • Thu, 9th Jul 2026

Global Stories

Telephony stories

Partner Programmes

Snom adds 500 partners as it expands channel reach

The expansion gives Snom greater reach across EMEA and APAC as it seeks more sales through resellers and distributors.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

AnywhereNow teams with Meridian IT on Microsoft Teams

Businesses can now add AI-driven customer service inside Microsoft Teams as AnywhereNow and Meridian IT bundle deployment and support around existing systems.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 9th Sep 2026

Software-as-a-Service

AnywhereNow puts Tendfor into Microsoft Marketplace

Microsoft customers can now buy a Teams-based contact centre and reception tool through its marketplace, simplifying procurement and deployment.

By Sean Mitchell • 4 min read • Wed, 8th Jul 2026

Software-as-a-Service

NFON shareholders back AI strategy at annual meeting

Investor backing for NFON's AI push came as the Munich software group lifted revenue to EUR 89.1 million and boosted margins.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 29th Jun 2026

Software-as-a-Service

Zendesk contact centre voice passes 100 contact centers customers

High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.

By Sean Mitchell • 4 min read • Fri, 19th Jun 2026

Software-as-a-Service

8x8 boosts workforce management adoption with free tools

Mid-sized contact centres can now cut spreadsheets and manual scheduling as 8x8 folds workforce management into its platform at no extra charge.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 16th Jun 2026

Unified Communications

Snom expands partner perks with new training centre

Certified resellers stand to gain simpler rebates and stronger margins as the vendor shifts partner benefits through distributors and adds technical training.

By Sofiah Nichole Salivio • 3 min read • Fri, 5th Jun 2026

Data Privacy

Google rolls out fake call detection on Android phones

Android users will be warned when a saved contact's call appears spoofed, as Google moves to curb rising impersonation scams.

By Sofiah Nichole Salivio • 4 min read • Fri, 5th Jun 2026

Stories from Other Regions

Telephony stories

Software-as-a-Service

Mirai Minds compares Indian AI voice agent pricing

Indian buyers face widely varying AI voice agent costs, with published rates ranging from ₹1 a minute to USD $0.31 and many sellers hiding prices.

By Karen Joy Bacudo • 4 min read • Today

Customer Relationship Management

monday.com launches Harmony voice AI for Australian sales

Australian sales teams face closer scrutiny over automated calls as monday.com rolls out a voice AI platform built for lead qualification and handovers.

By Mara Sugue • 4 min read • Last month