Virtual Assistant stories
Boomi unveils GenAI tool, Boomi GPT, simplifying automation
Fri, 6th Oct 2023
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digital transformation
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silicon valley
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data
Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.
61% of customers prefer to speak with chatbots - study
Fri, 21st Jul 2023
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cx
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chatbots
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ai
New survey from Boost.ai reveals customers' growing acceptance and preference for chatbots and virtual agents.
Freshworks brings on new GPT-based enhancements to AI assistant
Tue, 28th Mar 2023
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cx
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ai
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freshworks
Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.
Espria and Five9 to provide cloud contact centre solutions
Wed, 22nd Mar 2023
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cloud services
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managed services
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customer service
The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.
Zoom Virtual Agent launched to assist customers and employees
Fri, 27th Jan 2023
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ai
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customers
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zoom
Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.
Voice recognition software market to hit $10.5 billion by 2030
Fri, 30th Dec 2022
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ai
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voice recognition
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report
This advancement is due largely to the rise of artificial intelligence and natural language processing software, as well as improvements in computing power.
Vonage launches AI Virtual Assistant for better unified comms
Tue, 12th Oct 2021
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uc
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contact centre
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open source
Vonage launches AI Virtual Assistant for its unified communications solution, improving customer engagement through conversational AI.
Zoho’s ManageEngine updates AI assistant with conversational analytical capabilities
Thu, 29th Jul 2021
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ai
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manageengine
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zoho
Zoho's ManageEngine updates AI assistant with augmented analytics capabilities, providing narrative insights with zero human interaction.
DRUID releases Oxygen, making AI-driven virtual assistant deployments faster and easier
Mon, 28th Jun 2021
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martech
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chatbots
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ai
AI company, DRUID, makes AI-driven virtual assistant deployments faster and easier, with a new revamped design in its latest technology release, Oxygen.
Kiwi company builds AI assistant with IBM Watson
Fri, 22nd Jan 2021
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lms
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ai
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ibm watson
Kiwi company Replikr is creating an AI bot, Emma, with IBM Watson Assistant to guide auditors through training and career options.
Lucidworks develops deep learning solution to make chatbots smarter
Tue, 19th May 2020
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cx
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martech
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chatbots
The company recently launched Smart Answers for chatbots and virtual assistants to avoid poor CX and long waiting times.
NZ-made virtual vet nurse launches to help struggling vets
Tue, 12th May 2020
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martech
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chatbots
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virtual assistant
NZ vet clinics adopt AI chatbot 'Sophie' to assist amid COVID-19, aiding pets and practices.
Ivanti launches automated assistants to empower IT teams
Fri, 3rd Apr 2020
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it automation
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ivanti
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virtual assistant
Ivanti launches ESM bots for self-healing IT, revolutionising endpoint management and service desks.
Interview: Avaya seeks to improve employee experience with unified workspace
Tue, 14th Jan 2020
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uc
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outsourcing
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daas
TechDay spoke to Avaya International sales engineering senior director Savio Tovar Dias about how Avaya IX OneSpace will affect employee workflows.
Nine reasons to launch an intelligent chatbot
Wed, 20th Nov 2019
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martech
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chatbots
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contact centre
Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.
Motorola APX NEXT brings tech innovation to public safety
Wed, 13th Nov 2019
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radio
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motorola solutions
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lte
Motorola unveils APX NEXT, a smart radio with ViQi voice control for first responders.
The future of CX: How to make chatbots work effectively in your organisation
Sun, 3rd Nov 2019
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contact centre
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crm
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cx
The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.
Virtual assistants could soon help those with mental illness
Wed, 18th Sep 2019
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martech
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chatbots
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ai
Computer scientists have created a new way of using virtual assistants that could potentially help those with mental illnesses.
Are they listening? Kiwis wary of smart devices
Mon, 2nd Sep 2019
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digital music
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martech
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chatbots
While talking aloud, a voice-activated, home-based smart speaker asked for more info - even though it was not turned it on.
Are AI assistants teaching girls to be servants?
Thu, 23rd May 2019
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dei
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martech
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chatbots
UN Study: Virtual assistants perpetuate gender bias, affecting women's digital skills.
You only get one chance to make a first impression
Mon, 20th May 2019
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crm
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martech
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nuance
Regardless of where you come from one thing is for certain, businesses only get one chance to make a first impression.
Upper Hutt business is Strictly Savvy about virtual assistants
Mon, 1st Apr 2019
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smb
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digital entrepreneur
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virtual assistant
Upper Hutt's Strictly Savvy revolutionises global business support with bespoke virtual assistant solutions.