Voice AI stories - Page 2
Tata Communications acquires Commotion stake to boost AI push
Fri, 5th Dec 2025
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uc
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data analytics
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digital transformation
Tata Communications acquires 51% stake in Commotion to enhance AI-driven customer interaction solutions across its global digital platforms.
Gradium secures USD $70 million to launch AI voice platform
Wed, 3rd Dec 2025
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llms
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ai
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customer service
Paris-based Gradium raises USD $70 million to launch an AI voice platform offering expressive, low-latency, multilingual voice interactions for enterprises and developers.
AI & contextual intelligence redefine UK customer expectations
Thu, 20th Nov 2025
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data analytics
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cx
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martech
Zendesk's report reveals UK consumers expect faster, personalised service combining AI, data and human insight to solve issues on first contact.
Sinch predicts fivefold growth in AI-driven digital messaging by 2026
Fri, 14th Nov 2025
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cx
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martech
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ai
Sinch predicts AI-driven digital messaging will grow fivefold by 2026, reshaping customer engagement with smarter, faster, and more secure communications.
UK customers still prefer human agents, but lower prices boost use
Fri, 17th Oct 2025
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cx
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martech
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rpa
New survey finds 83% of UK customers prefer human agents for service, but 34% may switch to AI if it means lower prices, especially in London.
Zendesk launches AI-powered voice agents & analytics upgrades
Thu, 9th Oct 2025
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uc
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data analytics
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cx
Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.
Tata Communications launches Voice AI for real-time fintech chats
Wed, 8th Oct 2025
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fintech
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cx
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martech
Tata Communications unveils Voice AI platform for real-time, multilingual fintech chats, enhancing speed, security, and seamless automation in financial services.
SambaNova debuts Hume AI voice models for emotional speech AI
Thu, 2nd Oct 2025
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llms
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ai
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customer service
SambaNova launches Hume AI voice models on SambaCloud, offering enterprises real-time, multilingual, emotionally responsive speech AI in 11 languages by June 2024.
HappyRobot raises USD $44 million to boost AI for supply chains
Thu, 4th Sep 2025
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crm
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robots
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supply chain
Supply chain startup HappyRobot has raised USD $44 million to enhance its AI workforce platform, aiming to transform enterprise operations with advanced automation.
AI voice platform Huckleberry transforms workplace feedback
Thu, 14th Aug 2025
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cx
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martech
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hcm
Huckleberry, an AI voice platform, revolutionises workplace feedback by enabling quick, accessible 360-degree reviews without HR involvement.
8x8 reports surge in AI-powered CX adoption & unveils new tools
Thu, 7th Aug 2025
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uc
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devops
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digital transformation
8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.
Cloudflare launches Realtime suite for AI app development
Fri, 11th Apr 2025
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uc
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software development
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video conferencing
Cloudflare has unveiled Cloudflare Realtime, a new suite aimed at simplifying the development of real-time audio, video, and AI applications for developers.
SuperDial acquires MajorBoost to enhance voice AI in US
Wed, 15th Jan 2025
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voice ai
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acquisition
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ceo
SuperDial has announced its acquisition of MajorBoost, enhancing its voice AI to streamline phone call automation in the US healthcare sector.
AI innovations to transform customer experience by 2025
Mon, 30th Dec 2024
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cx
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martech
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supply chain
Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.
Vapi secures USD $20 million for AI voice agent expansion
Fri, 13th Dec 2024
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customer service
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investment
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nato
Voice AI platform Vapi secures USD $20 million in Series A funding, aiming to enhance its voice agent deployment across diverse industries.
AI personalisation key for UK firms, says Zendesk report
Thu, 21st Nov 2024
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digital transformation
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cx
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martech
A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.
Northern Data selects startups for AI Accelerator programme
Wed, 20th Nov 2024
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genai
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ai
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ai ethics & governance
Northern Data Group has selected five startups for its first AI Accelerator, providing access to advanced GPU technology and industry mentorship.
Business Systems & Teneo.ai unveil AI voice automation
Fri, 8th Nov 2024
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uc
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digital transformation
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cx
Business Systems has teamed up with Teneo.ai to revolutionise the contact centre landscape with an AI-driven voice automation solution boasting over 95% accuracy.
FullyRamped secures $2.3m for AI sales training tech
Wed, 16th Oct 2024
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ai
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education, learning & training
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b2b
FullyRamped has raised USD $2.3 million to enhance its AI role-play technology for sales reps, aiming to transform the training process.
Dubber Moments is awarded Best AI Product in Telecom
Wed, 13th Sep 2023
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dubber
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cogx awards
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dubber moments
Dubber Corporation has been awarded 'Best AI Product in Telecom' for Dubber Moments, its revolutionary voice AI solution, at the CogX Awards.