Voice over Internet Protocol (VoIP) stories - Page 2
In the same way that copper telephone wires were co-opted for use by computers, the Internet Protocol
was co-opted to carry telephone calls. Neither were designed for the purpose and therefore both faced
technological limitations. Voice over Internet Protocol describes the transmission of telephone calls on
the IP network. This was initially challenging, as IP works on a ‘best effort’ principle and sends traffic in a
random stream of ‘packets’, later reassembled at destination in the correct order. Voice and video
packets must arrive contiguously or they are garbled. This problem was overcome by various techniques
including SIP: Session Initiation Protocol facilitates VOIP calls and is commonly used when you make a
call over the internet.
![Story image](../../../../../uploads/story/2024/04/18/preview_img-gxrQ5tQ6LKCTlwGH70Q96Twt.webp)
Nasuni's new guides assist users with Microsoft Copilot AI integration
Thu, 18th Apr 2024
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uc
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ai
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ai agents
Nasuni, a hybrid cloud storage firm, has launched guides to help customers use Microsoft Copilot AI with their data sets managed on Nasuni, unlocking increased business insights and revenues.
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Qualtrics appoints Gurdeep Singh Pall as AI Strategy President
Thu, 18th Apr 2024
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cx
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uc
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martech
Qualtrics, renowned experience management firm, welcomes Gurdeep Singh Pall as its first-ever President of AI Strategy. The former Microsoft executive will steer the AI-enriched evolution of experience management for customers and employees.
![Story image](../../../../../uploads/story/2024/04/18/preview_img-QheAsgl5j5n6BgNFBkSTRxbj.webp)
Sharp UK teams up with Gamma for enhanced VoIP services
Thu, 18th Apr 2024
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uc
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voip
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it services
Sharp UK partners with Gamma Communications to enhance telephony services in anticipation of the ISDN/PSTN switch-off, focusing on seamless transition to VoIP for clients.
![Story image](../../../../../uploads/story/2024/04/15/preview_img-yDEKPAEseqw1h8n2eJjjv7fP.webp)
Access4 unveils Flex solution for Microsoft Teams integration
Mon, 15th Apr 2024
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uc
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contact centre
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voip
Access4 has launched its Flex solution for Microsoft Teams, designed to amalgamate advanced and basic user services within one customer tenancy, fostering cost-effectiveness and scalability.
![Story image](../../../../../uploads/story/2024/04/10/preview_img-ygipkNU4qorLzQCN6GATAs4d.webp)
Westcon announces expanded partnership with AudioCodes for UCaaS provision
Wed, 10th Apr 2024
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uc
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voip
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microsoft
Westcon-Comstor partners with AudioCodes to enhance Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) offerings, aiming to boost recurring revenues for their partners.
![Story image](../../../../../uploads/story/2024/04/09/preview_img-Sj15YLDVQQvh2SQv6y6blTR8.webp)
Darktrace shifts to proactive AI strategy to combat rising cyber threats
Tue, 9th Apr 2024
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uc
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email security
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ai security
In response to rising AI-driven cyber threats, Darktrace is repositioning to a platform-based strategy aimed at better equipping businesses to anticipate and counter these advanced cyber attacks.
![Story image](../../../../../uploads/story/2024/04/04/preview_img-Zv1XuLFCL7XiiTmiR5Qknvuk.webp)
Software Combined Group acquires NZ firm Activate in first regional move
Thu, 4th Apr 2024
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physical security
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uc
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rpa
Sydney-based Software Combined Group acquires Auckland's Activate, a specialist in self-service automation, marking its first expansion into the New Zealand market.
![Story image](../../../../../uploads/story/2024/04/02/preview_img-wPWtctdHpsUfqBhXgmwqy9Xw.webp)
Parkerville charity embraces digital transformation with RingCentral platform
Tue, 2nd Apr 2024
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crm
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uc
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digital transformation
Parkerville Children and Youth Care transitions to RingCentral's unified communications-as-a-service platform, marking a significant phase in their digital transformation aimed at replacing all IT infrastructure hardware by 2024.
![Story image](../../../../../uploads/story/2024/03/27/preview_Image.webp)
Yealink launches BH70 bluetooth headset for hybrid work
Thu, 28th Mar 2024
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uc
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hybrid & remote work
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voip
Yealink's BH70, a bluetooth headset tailored for the hybrid workforce, offers seamless connectivity, advanced noise cancellation, and a 35-hour talk time.
![Story image](../../../../../uploads/story/2024/03/27/preview_img-oFjXI0DPA0QPGDWU7iEjLQVs.webp)
PagerDuty launches enterprise Incident Management plan in the Asia-Pacific
Thu, 28th Mar 2024
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uc
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devops
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apm
PagerDuty has launched its enterprise Incident Management solution in Australia, New Zealand, and Asia-Pacific, aimed at streamlining processes, reducing reputational risks, and cutting costs for digital businesses.
![Story image](../../../../../uploads/story/2024/03/22/preview_img-CAEiMK5bieEkRVIIPs1fPxTq.webp)
Ativa platform chosen by Alianza for Voice Analytics Platform power
Fri, 22nd Mar 2024
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uc
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voip
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collaboration
Alianza, the cloud communications firm, chooses Infovista's Ativa platform to fuel its Voice Analytics Platform, enhancing CSPs understanding of voice traffic through real-time metrics and diagnostics.
![Story image](../../../../../uploads/story/2024/03/21/preview_img-y0S2mxDe67Infiexp6ygTo88.webp)
LeapXpert reveals Maxen, a GenAI app to boost client communication
Thu, 21st Mar 2024
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uc
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risk & compliance
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ai
LeapXpert introduces GenAI application, Maxen, envisioned to revolutionise client communications and enhance the productivity of relationship managers, with the official launch set in March 2024.
![Story image](../../../../../uploads/story/2024/03/18/preview_img-yY127qQcNT0ciDQhv46hB27u.webp)
Workplace communications: The role of AI and audio-visual solutions
Mon, 18th Mar 2024
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uc
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it training
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data privacy
AI and audio-visual technology are revolutionising workplace communications and increasing sustainability, set to automate 40% of the working day.
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iManage adds 300 customers, 2023 recurring revenue jumps 36%
Fri, 15th Mar 2024
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uc
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cx
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martech
iManage, a London-based cloud services company, records impressive growth in 2023 with the addition of over 300 new customers and a 36% jump in annual recurring revenue.
![Story image](../../../../../uploads/story/2024/03/13/preview_img-TttpWReiPeD2LnIDzqrJftYI.webp)
Reveille Software unveils Sentry for Microsoft Teams monitoring
Wed, 13th Mar 2024
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firewalls
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uc
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ecm
Reveille Software launches Reveille Sentry for Microsoft Teams, providing unparalleled visibility into user activity and aiding in the management and security across multiple ECM platforms.
![Story image](../../../../../uploads/story/2024/03/08/preview_img-Arp2dJxaq4AqBPM94bky7w4I.webp)
Emerging tech & monitoring gaps plaguing business compliance
Fri, 8th Mar 2024
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uc
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apm
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risk & compliance
Veritas Technologies reports businesses are struggling to modernise their compliance monitoring, failing to routinely incorporate video and monitor off-channel communication, resulting in escalating non-compliance fines.
![Story image](../../../../../uploads/story/2024/02/13/preview_Brad-Pulford-HR-16.webp)
How to drive a healthy relationship with your work in 2024
Tue, 13th Feb 2024
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uc
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hybrid & remote work
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voip
In 2024, HP's Work Relationship Index illustrates a global work relationship at breaking point, highlighting the need for flexible workspaces, correct technology, and emotionally intelligent leadership.
![Story image](../../../../../uploads/story/2024/02/01/preview_image002__2_.webp)
Dell launches AI-powered intelligent headsets for hybrid work
Thu, 1st Feb 2024
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network infrastructure
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uc
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hcm
Dell Technologies unveils new intelligent headsets equipped with advanced AI technology, enhancing productivity and communication in the evolving landscape of hybrid work.
![Story image](../../../../../uploads/story/2024/01/25/preview_img-L7ssK5u6NZVA26NyihtakWG8.webp)
Scotland's COPFS boosts IT operations with Freshworks' Freshservice
Fri, 26th Jan 2024
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uc
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data analytics
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rpa
Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.
![Story image](../../../../../uploads/story/2024/01/19/preview_Brad-Pulford-HR-1__2_.webp)
A new kind of PC is coming: From personal computer to innovation enabler
Wed, 24th Jan 2024
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uc
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endpoint protection
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hybrid cloud
Generative AI is transforming personal computers (PCs) from mere consumer technology to platforms for innovation, set to revolutionise the way we live and work.