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Crescendo launches AI-native customer experience platform
Software-as-a-Service

Crescendo launches AI-native customer experience platform

Businesses may cut CX stack costs by more than 60% as Crescendo bundles AI agents, ticketing and workforce tools into one platform.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Sitehop launches national security unit for defence networks
Data Protection

Sitehop launches national security unit for defence networks

Ageing defence networks could gain a faster layer of protection as the Sheffield firm targets legacy systems vulnerable to AI and quantum threats.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Principle Networks posts GBP £8 million revenue surge
Data Protection

Principle Networks posts GBP £8 million revenue surge

Organic growth and strong client retention lifted EBITDA 70% at Principle Networks as firms spent more on simplifying cybersecurity.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
HM Land Registry picks Route 101 for cloud contact centre
Software-as-a-Service

HM Land Registry picks Route 101 for cloud contact centre

Around 660 staff across five sites will move to a single UK-hosted platform as HM Land Registry seeks faster, more secure support.

By Sean Mitchell • 4 min read • 2 days ago
NatWest launches Be My Eyes pilot for blind customers
Data Protection

NatWest launches Be My Eyes pilot for blind customers

Blind and low-vision customers will be able to complete routine banking tasks by video call without visiting a branch, as NatWest tests the service.

By Karen Joy Bacudo • 3 min read • 2 days ago
Uswitch adds Back Market refurbished phones platform
eCommerce

Uswitch adds Back Market refurbished phones platform

Rising handset prices are pushing more shoppers towards used kit, as Uswitch adds Back Market and a common grading system to its platform.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
Navex expands Nira AI assistant into customer support
Software-as-a-Service

Navex expands Nira AI assistant into customer support

Customers can now get faster help in more than 50 languages as NAVEX brings its Nira assistant into support and case creation.

By Joseph Gabriel Lagonsin • 4 min read • Last week
FormationQ & Hartree Centre partner on quantum adoption
Manufacturing

FormationQ & Hartree Centre partner on quantum adoption

More than 40% of respondents cite a skills shortage as quantum computing's adoption barrier, as the UK seeks practical uses.

By Sofiah Nichole Salivio • 4 min read • Last week
tick9 wins Cin7 Breakthrough Partner Award for 2026
Software-as-a-Service

tick9 wins Cin7 Breakthrough Partner Award for 2026

The award underlines a year of rapid expansion for the East Yorkshire consultancy, which grew headcount from seven to 20 in 12 months.

By Sofiah Nichole Salivio • 5 min read • Last week
MindBridge partners Fieldguide on AI audit workflow
Software-as-a-Service

MindBridge partners Fieldguide on AI audit workflow

Accounting firms could cut manual steps as transaction-level risk analysis is built into a single audit platform used for planning and reporting.

By Karen Joy Bacudo • 4 min read • Last week
Maebe overtakes Nike & Adidas in Instagram ranking
eCommerce

Maebe overtakes Nike & Adidas in Instagram ranking

The brand's rapid rise signals founder-led labels can outpace global names on Instagram, despite far lower content volumes.

By Sofiah Nichole Salivio • 4 min read • Last week
RedSquid & Bango target TV subscriptions for operators
Software-as-a-Service

RedSquid & Bango target TV subscriptions for operators

Households could soon manage entertainment, gaming and fitness subscriptions on one TV bill as operators seek fresh revenue beyond connectivity.

By Mark Tarre • 4 min read • Last week
Exotec urges UK tax breaks for warehouse automation
Robotics

Exotec urges UK tax breaks for warehouse automation

Britain's warehouse operators could struggle to justify automation investments as Exotec says targeted tax credits would ease labour and cost pressures.

By Karen Joy Bacudo • 4 min read • Last week
ManageEngine expands observability reseller push via Climb
Hybrid Cloud

ManageEngine expands observability reseller push via Climb

UK and Ireland resellers gain a steadier observability pitch as ManageEngine seeks recurring revenue through Climb Channel Solutions.

By Sofiah Nichole Salivio • 3 min read • Last week
Synextra gains full Microsoft Azure partner status
DevOps

Synextra gains full Microsoft Azure partner status

It strengthens Synextra's appeal to UK firms seeking one provider for cloud migration, app development and data projects across Azure.

By Mark Tarre • 4 min read • Last week
CloudCoCo launches AI procurement platform for IT buyers
Software-as-a-Service

CloudCoCo launches AI procurement platform for IT buyers

Enterprise IT buyers could cut procurement delays as CloudCoCo rolls out AI tools across a 250,000-product catalogue and invoice processing.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Ampito partners with Highlight on service observability
Software-as-a-Service

Ampito partners with Highlight on service observability

More than 5,000 customer connections will gain a single service view as Ampito replaces multiple monitoring tools with Highlight across its teams.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Leeds consultancy hires 16-year-old for QR code project
Smart Cities

Leeds consultancy hires 16-year-old for QR code project

A schoolboy has helped build a secure QR code device for a car park operator, after a Leeds consultancy gave him paid client work.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Google Cloud unveils Governance Agent for Dataplex
Data Protection

Google Cloud unveils Governance Agent for Dataplex

Data teams could see manual cataloguing cut sharply as the tool carries governance labels and trust signals downstream across Dataplex and BigQuery.

By Sean Mitchell • 4 min read • Last week