Digital performance monitoring company Centreon has reveals it is expanding its ON Partner Program, providing more dedicated support to Managed Service Providers (MSPs).
The move is an assertive response to the urgent call for more comprehensive solutions to the unique set of challenges faced by MSPs in today's rapidly evolving digital infrastructure landscape.
This development underscores the company's unfaltering commitment to empowering MSPs to navigate the complex dynamics of the current digital era. The program will assist these service providers in broadening their service portfolios, ultimately leading to sustainable growth and profitability over time.
As businesses across the globe continue to shift towards cloud and hybrid infrastructures, the demand for outsourced management services has spiked. Coupled with growing security concerns, the need for such services is more pressing than ever. Centreon’s MSP Partner Program initiative acknowledges these market trends and the vital role of MSPs in delivering value-added services to organizations, whilst simultaneously driving digital transformation.
In Centreon's latest State of MSPs report, current market trends and concerns are highlighted. 62% of MSPs surveyed are planning for growth in 2024, showing an inclination towards entering new sectors or verticals. The report also pinpoints the top challenges for MSPs: operational efficiency, cost management, and competition. An encouraging 87% of respondents also made note of their clients' growing interest in IT monitoring services.
Marc-Antoine Hostier, COO at Centreon, commented on the current competitive landscape and the need for differentiation among MSPs. He explained Centreon’s new MSP Partner Program is intended to “equip MSPs with the necessary tools, resources, and support for success in the market.” Hostier further emphasised that Centreon's commitment to MSPs extends beyond mere technology, saying, “We are dedicated to fostering collaborative partnerships and providing personalized support to help MSPs succeed.”
MSPs that join the program gain access to specialized training, technical support, certification programs through a cutting-edge Learning Management System (LMS), and robust sales, marketing and service enablement i. Furthermore, the program incorporates support initiatives facilitated by a dedicated Partner Relationship Management (PRM) platform. According to Hostier, Centreon's dedicated teams, which includes monitoring technical experts, sales, and presales resources, are geared up to assist MSP partners at every step of their journey.
Fundamentally, Centreon’s MSP Partner Program expansion is a bold move to directly tackle the challenges faced by Managed Service Providers in the current market. It not only equips MSPs with the necessary technical expertise but also fosters a collaborative environment to encourage growth and success in the fast-paced and demanding digital landscape.