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GoCardless has partnered with anvil to integrate bank payments into anvil's billing platform, targeting telecom operators and managed service providers.
The integration connects anvil's billing system directly to the GoCardless payment network, allowing providers to collect payments and manage accounts within the same platform. It is intended to reduce manual steps in billing and collections for telecoms and IT service businesses.
Payment authorisation begins when a customer places an order. Customers enter their bank details and approve a Direct Debit within an electronic contract, after which anvil sends the information to GoCardless to create the customer record and payment mandate.
Future payments can then be prepared without re-entering information into another system. Once a billing run is complete, users can send collection instructions to GoCardless and mark the related invoices as paid without leaving the anvil platform.
The setup also feeds payment status updates back into anvil. If a payment fails and cannot be collected, the platform is notified immediately so records can be updated to show paid and outstanding invoices.
GoCardless uses its Success+ tool to handle collections and automatically retry failed payments. The integration is aimed at businesses with recurring billing cycles that need to track unpaid accounts without manual intervention.
Billing workflow
The partnership reflects demand in telecoms and managed services for systems that bring sales, contracts, billing and collections into a single workflow. Providers in those sectors often manage subscription-based revenue, variable charges and large volumes of regular customer payments, creating back-office work when billing and payments sit in separate systems.
anvil focuses on software for telecoms, IT providers and MSPs, combining business management, billing and operational processes in one platform. Adding direct payment collection gives users a way to connect contract signing with recurring collections and credit control.
For GoCardless, the deal provides another route into sector-specific software used by service businesses. More than 100,000 businesses use its network to collect and send payments through direct debit, real-time payments and open banking, and it says it processes more than USD $130 billion in payments annually across more than 30 countries.
Tom Metcalfe outlined the partnership's operational focus.
"Managing complex billing cycles and manually chasing failed payments can be a huge drain on resources for telcos and MSPs. By connecting our bank payment network directly into anvil, we are removing that administrative burden entirely. This integration links contract signing straight to automated payment collection, helping businesses secure their revenue faster, reduce back-office errors, and give their customers an effortless way to pay," said Tom Metcalfe, Director, Global Partnerships, GoCardless.
Sector focus
Telecoms and managed services businesses have increasingly sought software that reduces duplication between customer onboarding, invoicing and payment collection. A common issue for operators and resellers is moving data between sales tools, contract systems, billing software and separate payment portals, which can increase administration and create inconsistencies in account records.
By embedding payment approval at the point of contract signature, the arrangement aims to remove some of that handover work. It also gives finance and credit control teams direct updates when collections succeed or fail, rather than relying on separate reconciliation processes.
James Shraga described the integration as an extension of anvil's effort to bring multiple business functions into one system.
"anvil exists to give telecoms resellers one platform for the whole business - sales, CRM, operations and ticketing, billing and rating. This partnership extends that thinking to payments. Setup happens at the moment the customer signs their contract, with the Direct Debit mandate created automatically as part of the signature. From then on, collections go out the moment a bill run completes, and any missed payment is fed straight back in for credit control to act on. It's the full cycle, from signed contract to collected cash, running inside the platform where our customers already manage their business," said James Shraga.