North Ayrshire picks Totalmobile for care-at-home platform

North Ayrshire Health and Social Care Partnership has chosen Totalmobile to supply a digital platform for its care-at-home service. The system will be used across services that support more than 2,000 people in the region.

The rollout will cover more than 1,200 frontline staff and about 80 back-office employees. It is intended to help teams manage roughly 36,000 care visits each week through one connected system for care planning, scheduling, mobile working, lone worker protection and reporting.

North Ayrshire Health and Social Care Partnership provides care for residents living independently at home and wants to replace older systems with a more integrated setup as demand for community-based care rises and needs become more complex. The move forms part of a wider effort to keep services responsive and sustainable while reducing manual administration.

Totalmobile, based in Belfast, supplies software used by public sector and field-based workforces. In North Ayrshire, its Field First platform is due to be introduced over the coming months to give care teams access to real-time information and improve how visits are organised.

Service changes

Care-at-home services have come under increasing pressure across the UK as local authorities and health bodies try to support more people outside hospital and residential settings. This has increased demand for digital systems that can track changing needs, support staff in the field and give managers a clearer view of service delivery.

In North Ayrshire, the shift is intended to bring together several functions often handled in separate systems. Combining scheduling, care records and workforce safety tools could help staff spend less time on paperwork and more time on direct care, while giving office teams more immediate oversight of daily operations.

Kerry Logan, Head of Service, Health and Community Care Services, North Ayrshire Health and Social Care Partnership, said the project is designed to support staff and improve care delivery.

"This programme is about supporting our staff and improving how we deliver care for people across North Ayrshire. Moving to a modern, integrated platform with enhanced functionality will help us plan visits more effectively, keep information up to date, and respond quickly when needs change. It is an important step in building a sustainable, person-centred Care at Home service for the future," said Kerry Logan, Head of Service, Health and Community Care Services, North Ayrshire Health and Social Care Partnership.

The agreement also reflects the growing role of specialist software suppliers in public care services, where authorities are under pressure to manage limited workforces while maintaining continuity of care. Digital scheduling and mobile access to records have become a focus for councils and partnerships trying to respond to higher demand without adding layers of manual administration.

Wider trend

Totalmobile said councils are placing more emphasis on care delivered in the community as health systems seek to reduce pressure on wider services. It described the North Ayrshire contract as part of that wider shift, with local bodies looking for practical ways to organise existing staff more efficiently.

Ricky Moore, Managing Director for Public Sector, Totalmobile, commented on the wider context.

"Councils across the UK are placing greater emphasis on community-based care, recognising the role it plays in helping people stay independent while easing pressure on wider health services. What North Ayrshire is doing here is a practical step in that direction - making better use of the workforce they already have and giving teams the structure they need to deliver care more consistently," said Ricky Moore, Managing Director for Public Sector, Totalmobile.

The North Ayrshire project illustrates how health and social care partnerships are updating operational systems as care increasingly shifts into people's homes, with the new platform set to support more than 36,000 visits a week across the region.