Calabrio One Stories

UK Stories

Calabrio One stories

Contact Company selects Calabrio WFM to power BPO operations

Contact plans to implement a broad range of Calabrio's automated, data-driven solutions to support the contact centre complexity of its growing client base.

By Gaurav Sharma • 3 min read • Sat, 10th Jun 2023

Global Stories

Calabrio One stories

Data Analytics

Thoma Bravo buys Verint for USD $2 billion in major CX platform push

Thoma Bravo to acquire Verint for USD $2 billion, merging it with Calabrio to create a leading AI-driven customer experience platform.

By Kaleah Salmon • 4 min read • Tue, 26th Aug 2025

Unified Communications

Calabrio launches unified platform to boost contact centre teams

Calabrio launches a unified Performance Management platform to streamline contact centre employee management and boost productivity with AI-driven tools.

By Sean Mitchell • 3 min read • Thu, 12th Jun 2025

Unified Communications

Calabrio appoints Frank Ciccone as new Chief Revenue Officer

Calabrio appoints Frank Ciccone as Chief Revenue Officer to spearhead global sales and growth in customer experience sector.

By Jed Nykolle Harme • 2 min read • Tue, 6th May 2025

Data Analytics

Calabrio boosts contact centres with over 70 new AI features

Calabrio unveils 70+ new AI-driven features in Calabrio ONE, boosting efficiency and customer service in contact centres, available within six months.

By Melvin Hipolito • 3 min read • Mon, 28th Apr 2025